• Serve as the primary point of contact for assigned clients. • Establish and coordinate plan termination dates. • Update and maintain plan documents to ensure accuracy and compliance. • Stay current on all laws, regulations, and best practices in retirement plan administration. • Provide training, guidance, and resources on retirement plan products and services to internal teams.

• Developing accurate contact volume and staffing forecasts that support operational planning, scheduling, and business decision-making. • Translating data into actionable workforce strategies. • Collaborating with the Workforce Management team to optimize processes and improve performance.

• Review and analyse energy billing data to verify accuracy, identify discrepancies, and support correct billing outcomes for clients. • Investigate automated bill verification failures and determine whether issues relate to retailer billing errors, system configuration, data quality, or other contributing factors. • Analyse large data sets using Excel and internal systems to identify patterns, exceptions, errors, and opportunities for savings or corrections. • Review invoices, tariffs, rates, meter data, account information, and related billing details to confirm accuracy against expected arrangements. • Raise billing disputes with energy retailers and follow up through to resolution, including tracking credits, adjustments, and outcomes. • Maintain accurate case notes, ticket updates, supporting evidence, and resolution records within internal systems such as A2. • Liaise with internal teams, retailers, providers, and relevant stakeholders to obtain information, clarify issues, and support timely dispute resolution. • Track verified savings, billing corrections, credits, and financial outcomes resulting from investigation and dispute activity. • Escalate complex billing, data, or system issues to the appropriate internal teams where further investigation or technical support is required. • Identify recurring billing issues, system configuration problems, data gaps, and workflow inefficiencies to support process improvement. • Contribute to accurate reporting, internal updates, and operational visibility across verification activity and issue resolution. • Handle client, retailer, and billing information with confidentiality, professionalism, and strong attention to detail. • Work collaboratively with the SmartValidation, SmartSupport, and broader Eutility teams to support accurate, timely, and reliable bill verification outcomes. • Other position-level duties as they arise.

Role Description The Senior Architecture Analyst will assess existing applications, platforms, and integrations for scalability, performance, security, and cost efficiency. Perform impact analysis for proposed changes across applications, data, infrastructure, and integrations. Support technology selection by analyzing vendor solutions, platforms, and tools against architectural requirements. Contribute to build-versus-buy and modernization recommendations (e.g., cloud migration, platform consolidation). You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Design and document technical architectures that align with enterprise standards and business goals - Conduct architectural reviews and assessments to ensure scalability, security, and performance - Collaborate with cross-functional teams, including developers and product owners, to guide technical implementation - Identify opportunities for technology optimization and innovation within existing systems - Manage and maintain architectural artifacts and repositories - Provide technical leadership and mentorship to junior architecture analysts - Analyze complex business requirements and translate them into actionable technical blueprints - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field - 5+ years of experience designing and implementing solutions on cloud platforms (e.g., Azure, AWS, or GCP) - 5+ years of full software development lifecycle experience (SDLC) and Agile methodologies - 3+ years of experience in application, data, integration, and infrastructure architecture concepts - 2+ years of technical experience in leadership (senior level mentoring acceptable) - 2+ years of proven experience with architectural frameworks (e.g., TOGAF) and modeling tools Requirements - Experience with CI/CD tools such as Git, Jenkins, or equivalent enterprise platforms - Experience with Java, React and Typescript - Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders - Relevant professional certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) - Experience working within the healthcare industry or a similarly regulated environment - Strong analytical and problem-solving skills with a focus on strategic thinking Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.