• Performs medical billing and accounts receivable functions • Assists other accounting staff with their duties and responsibilities • Billing for Residential and/or Community Services as assigned • Prepares and bills for residential client services in accordance with funding sources parameters • Maintains financial data, including 3rd party insurance and special arrangement billings • Processes and sends claims weekly • Assembles and maintains client billing files in an efficient and organized manner • Investigates and resolves open AR items • Prepares list of monthly write offs and sends to departments for approval • Generates bad debt write-offs, as appropriate • Sends claims to collections and generates bad debt write-offs, as appropriate • Distributes monthly client statements • Manages patient phone calls and email • Assists team members as needed • Cross trains and serves as back up for AR/billing functions as needed

• Own daily cash application and reconciliation, including ACH, wire, and credit card payments. • Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions. • Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO. • Partner with Sales and Customer Success to resolve billing issues and drive timely payments. • Handle credit card disputes and chargebacks, including documentation and resolution. • Monitor and manage account suspensions for delinquent customers. • Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs. • Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions. • Support manual billing and invoice generation, ensuring accuracy and completeness. • Collaborate cross-functionally to improve AR processes and support automation initiatives.

• Auditoría de cuentas y precisión de facturación: • Realizar auditorías periódicas de cuentas (pagos privados y subsidios) para asegurar la facturación correcta. • Corregir discrepancias en facturación, pagos y ajustes. • Asegurar el cumplimiento de políticas internas y regulaciones estatales. • Gestión de subsidios y conciliaciones: • Conciliar pagos de subsidios de forma semanal y mensual. • Identificar y resolver pagos incorrectos o faltantes. • Apoyar a las sedes con documentación y cumplimiento de requisitos. • Mantenerse actualizado/a sobre políticas estatales de subsidios. • Gestión de cuentas por cobrar (AR): • Monitorear el estado de AR de manera semanal e identificar tendencias. • Apoyar procesos de cobranza y seguimiento. • Escalar cuentas en riesgo o morosas según lineamientos. • Trabajo colaborativo: • Reunirse semanalmente con directores de sedes y líderes regionales. • Brindar orientación sobre procesos de facturación y mejores prácticas. • Actuar como punto de contacto para consultas de facturación y matrícula. • Cumplimiento y documentación: • Garantizar que todos los procesos cumplan con políticas internas y regulaciones.

Role Description The role of the Revenue Cycle specialist is a valued member of our Revenue Cycle team. As a Revenue Cycle Specialist, you will work remotely and be responsible for overseeing bill processes including: - Charge entry - Billing - Claims - Patient AR - Insurance AR - Posting payments - Handling credit resolutions - Other revenue cycle functions Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm. REMOTE schedule. MUST live or be willing to relocate to any of the following states: WA, FL, NC, AZ, ID, OH, OR, TN, TX, or RI. Qualifications - High School diploma or GED - Minimum 1-2 years medical billing experience - CPC or other equivalent certification - Orthopedic Coding Experience a plus - Experience with Nextgen and Amkai Billing Systems preferred Requirements - Verify information for claims is correct prior to billing - Review Surgical coding for accuracy prior to billing - Process all Primary, Secondary, and tertiary claims and address any edits or rejections - Post all patient payments - Post all Insurance and third-party payments - Credit Resolution for both Insurance and Self pay credits - Insurance AR - Patient AR - Process bad debt - Answer phones - Complete duties and assist others as directed - Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook Knowledge, Skills and Abilities - High level of independence, adaption, and accuracy - Ability to navigate online Payor portals and websites - Ability to effectively use Office equipment - Basic knowledge of Microsoft Office Word and Outlook - Superior customer service skills - Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff - Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA) - Using time efficiently, with meticulous attention to detail, accuracy, and completion - Ability to manage multiple factors for the best result - Resourcefulness in addressing first level problems and tenacity to see things through to solution - Ability to remove oneself personally from given situations, remaining objective - Able to adapt to change, delays or unexpected events while maintaining a positive mindset - Clear oral and written communication - Ability to provide feedback to improve performance - Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions. Benefits - Comprehensive and competitive benefit and pay package including health coverage - 401k with match and profit share - PTO and more!