Role Description Du siehst dich nicht nur als engagierter und motivierter Account/Strategie Manager/in, der eine außergewöhnliche Kundenbeziehung aufbaut, sondern möchtest zusätzlich die Verantwortung für die Koordination und Weiterentwicklung des Customer Success Teams übernehmen? Dann bist du genau richtig als Teamlead! - Du behältst den Überblick über alle Projekte im Team & kannst smarte Ziele setzen und in Action Steps herunterbrechen, wie diese erreicht werden können. - Du trägst die Verantwortung für dein Team & deren Entwicklung. - Du nimmst an den wöchentlichen Prio Meetings teil und gestaltest das Unternehmen aktiv mit. - Du bearbeitest Urlaubsanträge & hast die Verantwortung, dass die Abteilung immer bestmöglich besetzt ist. - Als Account / Strategie Manager begleitest du unsere Kunden sicher durch ihre gesamte Reise, indem du in 1:1-Strategiegesprächen klare Next Steps vorgibst, proaktiv relevante Ressourcen bereitstellst und dich eng mit dem Team koordinierst, um eine optimale Customer Journey sowie kontinuierliche Insights für das Team sicherzustellen. Qualifications - Erfahrung im Bereich Customer Success und in der Kundenbetreuung. - Du kannst dich selbst und andere anleiten und auf eine positive Art und Weise führen. - Kreativität und Innovationsfähigkeit, um neue Ansätze und Lösungen zu entwickeln. - Belastbarkeit und Flexibilität, um auch in herausfordernden Situationen souverän zu agieren. - Eigenverantwortung, Verlässlichkeit und eine strukturierte Arbeitsweise. - Proaktivität und Freude am Erfolg deiner Kunden und deines Teams. - Du gehst die extra Meile, bist intrinsisch motiviert, eigenverantwortlich & trägst die Unternehmens DNA und die Vision zu 100% in dir. - Wir setzen mindestens Deutschkenntnisse auf C1-Niveau voraus. Benefits - Work from anywhere | Wir sind ein globales Remote-Team, das Freiheit lebt und Ergebnisse liefert. - Individuelle Wachstumspläne | Bei uns bekommst du keinen Job, sondern eine Karriere, die dich challengt. - High-Performance durch OKRs & KPIs | Du misst dich an klaren Zielen, nicht an Anwesenheit. - Unlimited Vacation Policy | Volle Freiheit, solange du deine Ergebnisse bringst. - ☀ Exklusive Team Retreats | Wir bringen das Remote-Team regelmäßig an inspirierenden Orten zusammen. - ⚡ Workshops & Sparring auf Top-Level | Direkten Zugang zu Gründern mit 35 Mio. € Track Record. - Radikales Teamgefühl | Wir feiern Erfolge, challengen uns gegenseitig und wachsen gemeinsam. - Ownership statt Hierarchie | Deine Ideen zählen mehr als dein Titel. - Expert Access | Regelmäßige Sessions mit internationalen Expert:innen zu Themen wie Business, Reisen & Leben im Ausland – Wachstum geht nämlich über die Arbeit hinaus. Company Description Wir freuen uns auf deine Bewerbung!

Role Description As a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges. Key Responsibilities - Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle; - Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices; - Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives; - Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding; - Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience; - Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion; - Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion; - Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities; - Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services. Qualifications - 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments; - 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions); - Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives; - Experience working with Fortune 500 companies and communicating effectively with C-level executives. Requirements - Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes; - Basic to intermediate SQL proficiency; - Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures; - Hands-on experience with BI or analytics platforms; experience with Domo is preferred; - Ability to understand APIs, data connectors, and system integrations at a conceptual level. Skills & Competencies - Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences; - Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously; - Excellent negotiation skills and ability to navigate complex organizational dynamics; - Strategic thinker with a consultative approach and problem-solving orientation; - Self-driven, results-oriented, and accountable for outcomes; - Customer-first mentality with a passion for driving customer success through technology; - Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs. Education - Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience. Benefits - Domo is an equal opportunity employer.

Role Description We are looking for a highly technical, client-focused Client Success Engineer to join our team. This role sits at the intersection of engineering, product, data, and client success. You will work directly with clients to investigate and resolve technical issues, answer complex questions, troubleshoot data discrepancies, and improve the client experience from end to end. Unlike a traditional support role, you will also contribute directly to the product and codebase by diagnosing bugs, implementing fixes, improving tooling, and deploying solutions into production. This is an ideal role for someone who enjoys solving ambiguous real-world problems, communicating with clients, and using modern AI development tools to move fast and deliver impact. What you'll do - Investigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelines - Communicate clearly and professionally with clients throughout the lifecycle of a request - Clarify ambiguous requests and drive issues through resolution with strong ownership and follow-through - Troubleshoot data inconsistencies, platform behavior, and product edge cases - Use AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate delivery - Contribute production-quality code changes across backend services, APIs, internal tooling, and data systems - Collaborate with engineers through peer reviews, testing, deployment, and incident response - Improve internal support tooling, documentation, workflows, and automation - Identify recurring client pain points and partner with Product and Engineering to improve the platform - Help build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellence Qualifications - 3+ years experience in a relevant role (client supporting engineering or similar) - CS degree preferred - Strong technical foundation in software engineering, scripting, APIs, and debugging - Comfortable reading and modifying production code - Experience with SQL, APIs, logs, and troubleshooting distributed systems or web applications - Ability to independently investigate complex technical issues - Experience using AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in day-to-day workflows - Comfortable contributing code through pull requests, peer review, CI/CD, and production deployments - Familiarity with cloud infrastructure, data systems, or analytics platforms is a plus - Excellent written and verbal communication skills - Ability to explain technical concepts clearly to both technical and non-technical users - Strong empathy, professionalism, and client ownership mindset - Comfortable navigating ambiguity and incomplete information - Highly organized with strong attention to detail and follow-through Requirements - Experience working at a SaaS, data, analytics, or API-focused company - Experience supporting developers or technical clients - Familiarity with the music, creator, or entertainment industry - Experience with observability tools, incident management, or production support - Prior experience in startups or high-growth environments

• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects • Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes • Work directly with customers to understand delivery requirements, implementation challenges and project objectives • Collaborate with product and development teams to support testing, validation and continuous workflow improvement • Help define and maintain best-practice implementation approaches, onboarding material and technical documentation • Support workshops, training sessions and customer review meetings across global project teams • Contribute to future product and roadmap development through direct customer engagement and project feedback