• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects • Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes • Work directly with customers to understand delivery requirements, implementation challenges and project objectives • Collaborate with product and development teams to support testing, validation and continuous workflow improvement • Help define and maintain best-practice implementation approaches, onboarding material and technical documentation • Support workshops, training sessions and customer review meetings across global project teams • Contribute to future product and roadmap development through direct customer engagement and project feedback

Role Description We’re looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base. This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support. - Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects - Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes - Work directly with customers to understand delivery requirements, implementation challenges and project objectives - Collaborate with product and development teams to support testing, validation and continuous workflow improvement - Help define and maintain best-practice implementation approaches, onboarding material and technical documentation - Support workshops, training sessions and customer review meetings across global project teams - Contribute to future product and roadmap development through direct customer engagement and project feedback Qualifications - Advanced working knowledge of Tekla Structures is essential - Strong working knowledge of Revit and BIM delivery workflows - Minimum 3 years’ experience within the Architecture, Engineering or Construction industry - Experience supporting digital delivery, BIM coordination or technical implementation workflows - Understanding of fabrication, offsite construction or DFMA workflows advantageous - Experience in technical support, customer success, implementation or software deployment beneficial - Strong communication and stakeholder management skills - Highly organised with strong attention to detail - Comfortable working directly with customers and problem solving in live project environments - Proactive, adaptable and keen to work in a fast-moving environment - Interest in automation, digital workflows and emerging construction technology Benefits - Remote first - Flexible working style - Relaxed and fun culture - Greenfield development with no legacy apps - Autonomy & responsibility encouraged - Generous holiday allowance - 23 days paid holiday plus public and bank holidays - Aviva Health Insurance - Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave - All-company in person events - Generous maternity, paternity and parental leave policy

• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. • Support customers through reactive issue resolution, escalating to other teams when necessary. • Help champion an environment for ongoing strategic customer success. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. • Build and enhance AI-powered tooling to improve customer support workflows. • Participate in Rasa internal training and education sessions.

Role Description Here's how you'll contribute: - You'll do this by: Qualifications - Core Skills: - Desired Skills: Requirements - How we’d like you to lead: Benefits - Advantage Zensar Company Description We are a technology consulting and services company with 11,800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.