• Perform advanced troubleshooting and repair on customer equipment. • Perform installation, validation and maintenance on assigned equipment • Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members. • Technical expert for escalations and FMI's for one or more modalities. • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution. • Proactively engage with other team members to ensure appropriate solution for the customer • Co-lead regular team or modality meetings as required. • Assist Area Service Leader in creating growth and/or deployment strategies. • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues • May include application training of clinical or scientific staff on designated equipment

• Travel extensively to repair, maintain and start-up specified Bartelt Packaging equipment • Provide a communication link between the customer and the Company • Installation, integration, repair and troubleshoot flexible machinery • Ensure all established inspection, testing, quality and operating specifications are met • Direct and/or oversee customer’s personnel during installations and integrations • Maintain a 24-hour on-call status and provide customer technical telephone support • Provide customer training regarding the operation & service of our machinery • Assist customers with aftermarket parts needs while in the field

• Troubleshoot, diagnose, and repair utility-scale inverters (GE, Sungrow, Power Electronics) • Perform advanced inverter testing and commissioning support • Conduct LOTO, insulation resistance (megger), IV curve tracing, and IR thermography • Identify and resolve inverter faults, communication errors, and performance issues • Support preventative and corrective maintenance on inverter systems • Work closely with monitoring/SCADA teams to resolve system alerts • Ensure all work meets OEM specifications and safety standards • Complete detailed service reports, logs, and documentation • Maintain and operate company tools, test equipment, and vehicle • Assist in training junior technicians on inverter diagnostics and repair

Manage and resolve complex property insurance claims while investigating damages, negotiating settlements, and ensuring compliance with regulatory requirements to support members during significant life events.