Responsiv

Role Description Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior individual contributor role for someone who can blend: - Implementation — configuring and launching the product successfully - Customer Success — driving adoption, value realization, and referenceability - Solutions — translating customer problems into credible Responsiv workflows and responding to RFPs The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes — not just how software is deployed. This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments. Responsibilities - Own Strategic Customer Implementations: Lead customer kickoff, implementation planning, workflow design, configuration, launch, and adoption. - Help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful. - Ensure customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows. - Build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines. - Build the Customer's Regulatory Foundation: Understand the customer’s business model, products, services, jurisdictions, regulators, licenses, permissions, policies, controls, procedures, and existing compliance processes. - Ensure regulatory alerts are properly scoped and relevant. - Ensure their gap analysis is actionable and defensible. - Refine the Customer's Obligation Register: Guide the final refinement of obligations to support useful monitoring, alerting, impact assessment, gap analysis, and downstream policy or control updates. - Be the Connective Tissue between Customers and Product: Provide customer insights based on how customers actually use the product, where they get stuck, and what capabilities would make implementations more repeatable and valuable. - Operate well in a fast-paced environment. - Build competence in our industry and product. - Own the SLAs to respond quickly to prospect and customer questions, as well as internal colleagues. - Adapt, shift, and change quickly as the environment changes. Qualifications - 5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization. - Experience working with financial institutions, regulated enterprises, or complex compliance organizations. - Ability to read and understand regulatory materials and connect regulatory requirements to a customer’s business, products, licenses, policies, controls, and procedures. Core Values - Advocate like you're right. Listen like you're wrong. - Practice extreme ownership: With ownership comes accountability. Deliver on your commitments and take individual responsibility for the team’s successes and failures. - Measure success: Having clarity on what success looks like is critical to its achievement. Make sure the measurements are meaningful. - Make an impact: Iterate quickly. Speed over perfection. Results over activity. - Do more with less: We value efficiency and resourcefulness. Quality is not dictated by the quantity of resources, but how effectively they are used. - Celebrate the wins. Acknowledge the losses: Both are important signals to help us steer the ship.