Role Description - Evaluate AI performance on blueprints, structural calculations, and engineering specifications to ensure precision. - Analyze AI-generated outputs for accuracy in quantity takeoffs and technical document interpretation. - Provide structured feedback to enhance AI model training and output quality. - Collaborate with AI research teams to refine model understanding of engineering documents. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - Licensed Professional Engineer (P.E.). - Expertise in structural or civil engineering. - Experience interpreting construction drawings and technical specifications. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description The translation of scientific evidence into real-world clinical practice remains one of the most persistent challenges in healthcare. Many effective treatments take too long to be integrated into routine care, and system-level barriers — rather than a lack of evidence — are often the primary obstacle. The Global Healthcare Improvement (HCI) Hub serves as Lilly's enterprise center of excellence for Healthcare Improvement, supporting the design, execution, evaluation, and scale-up of healthcare improvement initiatives across business units and geographies. Within this context, the Enterprise Implementation Science Specialist is a strategic leader who combines Business Unit-facing HCI leadership with deep expertise in implementation science. This role has two interconnected responsibilities: - Serve as the HCI Lead for an assigned Business Unit, leading the strategy, execution, management, and scale-up of the HCI portfolio in close partnership with BU Medical Affairs and other key stakeholders. - Advance implementation science as an enterprise capability, helping Lilly apply fit-for-purpose implementation science methods to strengthen the design, evaluation, adoption, sustainability, and scale of healthcare improvement initiatives and selected evidence-generation efforts where implementation science adds value. Qualifications - PhD, MS, or other advanced degree in implementation science, health services research, public health, epidemiology, health policy, or a closely related field. - 8+ years of progressive experience in implementation science, health services research, or a closely related field. Requirements - Demonstrated experience applying implementation science methodologies to healthcare delivery, evidence translation, healthcare improvement, or applied research in real-world settings. - Strong track record of leading complex cross-functional initiatives involving internal and external stakeholders. - Demonstrated ability to translate scientific or methodological expertise into practical strategy, implementation, and measurable outcomes. - Experience working within or in direct partnership with healthcare systems, provider organizations, public health organizations, academic institutions, or the life sciences industry. - Formal training or significant applied experience in implementation science. - Experience working across Medical Affairs, HEOR, Clinical Development, healthcare systems, or public health settings. - Familiarity with healthcare improvement and quality improvement approaches, including IHI frameworks and related methodologies that complement implementation science. - Experience supporting evaluation design, implementation outcomes, and dissemination of findings in peer-reviewed or professional forums. - Demonstrated ability to think and act globally, with a customer focus and a solutions orientation across diverse geographies and healthcare systems. - Experience in compliance-driven environments, including pharmaceutical industry regulations and healthcare institution governance. - Location is flexible in desired geography. - Domestic and international travel and flexible working hours may be necessary (approximately 20%). Benefits - Comprehensive benefit program including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; medical, dental, vision and prescription drug benefits; flexible benefits; life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits. - Full-time equivalent employees are eligible for a company bonus (depending, in part, on company and individual performance). - Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $165,000 - $316,800.

Role Description As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of pVerify/DoseSpot to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You’ll join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify’s suite of products. You will leverage deep knowledge of pVerify’s API products as well as strong commitment to Client experience. What You’ll Do - Complete implementation and setup steps for newly signed customers within our product - Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications - Proactively manage the implementation process end-to-end to achieve Clients' target timelines and goals - Drive adoption of DoseSpot & pVerify products and services - Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs - Collaborate closely with Product and Engineering to improve and troubleshoot Client issues as well as provide feedback on product enhancements - Support in the development and documentation of processes and best practices to provide support for customers and product end users - Respond to customer queries in a timely and accurate way, via phone, email, or chat - Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions - Manage short- and long-term projects that drive toward successful integration of our product - Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations - Effectively work with other departments to meet or exceed customers’ expectations including sales, software development, and technical support - Coordinate feedback on customers' experiences and facilitate any questions or enhancements from the customer to senior management - Drive internal business owners to thoughtful and timely resolution and responses - Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations - Identify, lead, and drive process improvement projects to enhance efficiency and customer satisfaction - Collaborate with cross-functional teams to streamline processes, remove bottlenecks, and implement improvements that support customer success - Mentor and train new team members, providing guidance and support to help them succeed in their roles Qualifications - Bachelor’s degree; or equivalent experience with a minimum of two to five (2-5) years’ experience in a customer implementation role with a Medical EHR/EMR, Practice Management System or healthcare SaaS company - Must have experience onboarding customers in an API environment - Ability to maneuver through and interpret customer agreements - Proficient in the use of Microsoft Office - Ability to create SOW’s and project plans - Excellent verbal and written communication and presentation skills - Must be customer-oriented and provide exceptional customer service to customers - Must be able to work independently while being a proactive team member - Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role Benefits - 🌍Remote work environment with a flexible work schedule to encourage work-life balance - ✈Annual company offsite - 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 💰401(k) company match - 💸One-time workspace reimbursement to help you optimize your remote workspace

• Serve as the single point of contact during the customer’s phone integration and set-up • Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up • Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup • Coordinate and follow up with customers to ensure their integration is seamless and successful • Process, keep track & update the status of the customer’s integration in Salesforce • Troubleshoot phone integration issues pre and post Live • Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing) • Manage escalations from multiple teams internally and externally