• Continued ongoing development and implementation of a Preventative Maintenance Program • Ordering of parts and equipment as required • Maintenance of firefighting equipment and safety gear • Engine maintenance and the cleanliness and general condition of the engine room including the emptying of used oil tanks • Maintenance of the pumps, hydraulic equipment, electrical equipment, lighting, and bridge equipment • Checking of voids and steering equipment • Bunkering of fuel and oil as required • Check and action the maintenance logbook • Comply with oil pollution regulations and maintain the oil record book • Comply with all regulations, ISM, codes of conduct and standards • Stand watch unless emergency mechanical and electrical matters need attention • Presentations and Engine room tours for guests • Responsible for the safety orientation of all new crew members as required

• Join the team redefining how the world experiences design • Work on Pacific Time hours and collaborate daily with Canva's engineering teams in AEST • Drive decisions and alignment across Partners and Canva engineering • Explain why a partner's proposed solution won't work and generate the realistic option set • Contribute to technical direction for Canva's external platform surface • Ground partner conversations in working code • Drive product-line engineering across external platform surfaces • Shape strategic partner and customer engagements • Lead the technical relationship end-to-end for a small number of flagship engagements

Role Description This is a contract position through December 2026. Provides post-sale technical customer service to customers via phone, online chat, or text including: - Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) - Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools - Recommending products or services (e.g., warranties) as part of customer issue resolution ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. - Provide technical service support of all supported products. Interface directly with the customer and field personnel to address and resolve technical issues. - Provide on demand after hours support as per scheduled work rotation. After hours defined as Saturday 6:30am to Monday 6:30am EST. - Maintain Service Request (Salesforce) database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures. - Interface with Sales and Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to coordinate and ensure delivery of product. - Participate on Quality Improvement Teams as assigned. - Identify problems and provide recommendations to improve the overall efficiency of department systems. - Helps others through transferring product knowledge, and with work related issues. Qualifications - Bachelor's degree (B.Sc.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. - Recent completion of Network+, A+ and MCSE is an asset. Requirements - Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). - Experience with Cloud technology. - Demonstrated advanced knowledge in EEG/Sleep or EMG/IOM technology and clinical use an asset. - Demonstrated proficiency in the following: - Operating Systems: Windows OS; Windows Server - Software: MS Office; SQL Server - Hardware: PC repair and troubleshooting - Networking: Troubleshooting; Citrix Server - Experience in a call center is desired. - Experience with CRM systems (Salesforce, Siebel). - Networking and/or database troubleshooting. - Experience with medical device industry is preferred. - Clinical experience is an asset (EEG/Sleep/EMG/IOM). - Excellent problem solving, organizational, analytical and written/verbal communications skills are required. - A self-starter who can work independently with minimum supervision as well as contribute to a team environment. - Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning to meet job requirements. Benefits - Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment. - Paid statutory holidays. - 3 weeks’ vacation and 7 sick days. - RRSP Match. - Tuition reimbursement program eligibility. - And more...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Bizops Engineer About the Team: The Mastercard RiskPS BizOps team is looking for a Senior Site Reliability Engineer who can help solve problems, implement automation, and leverage best practices.• Are you a problem solver who enjoys understanding how things work?• Are you detail-oriented and comfortable with complex problem solving?• Do you enjoy identifying the right actions needed to resolve issues?• Do you have a low tolerance for manual work and look to automate wherever possible? Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by advocating for change and standards across development, quality, release, and product organizations. We are looking for team members with an appetite for change and a desire to push the boundaries of automation. Experience working across development, operations, and product teams to prioritize needs and build strong relationships is essential. Our team's Mission: The role of Business Operations is to act as the production readiness steward for the platform. This is achieved by partnering closely with developers to design, build, implement, and support technology services. A Business Operations engineer ensures that operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are embedded throughout the delivery process. We drive this transformation through daily operations with a strong focus on triage and root cause analysis, while understanding the business impact of our products. The goal is to shift left-becoming more proactive earlier in the development process-and to effectively manage production and change activities to enhance customer experience and maximize application value. BizOps teams also focus on risk management, ensuring compliance and risk mitigation across all environments. There is a strong emphasis on streamlining and standardizing support activities, as well as centralizing interactions with internal and external partners through effective communication. Ultimately, BizOps aligns product and customer-focused priorities with operational needs, continuously reviewing performance and providing feedback to development teams to improve customer experience. The Role: • Engage in and improve the full lifecycle of services-from design and deployment to operation and refinement• Analyze ITSM activities and provide feedback to development teams on operational gaps and resiliency concerns• Support services before launch through system design consulting, capacity planning, and readiness reviews• Maintain live services by monitoring availability, latency, and system health• Scale systems through automation and improve reliability and delivery velocity• Practice effective incident response and conduct blameless postmortems• Take a holistic approach to problem-solving to optimize mean time to recovery• Work with global teams across multiple regions and time zones• Share knowledge and mentor junior team members All about You• Bachelor's degree in computer science, IT, or a related field, or equivalent experience• Experience in a financial environment will be preferred• An excellent problem-solver who is analytical with great planning skills• Able to organize, multitask, and prioritize effectively and navigate independently• A great listener with good verbal and written communication skills• Strong collaborator who excels in stakeholder management skills• Proven experience with UNIX, scripting, Oracle, and SQL• Ability to handle challenging situations and make decisions with urgency• Experience with C, C++, Java, Python, Go, Perl, or Ruby preferred• Experience with monitoring tools such as Splunk, Dynatrace, and BlazeMeter• Passion for designing and troubleshooting large-scale distributed systems coupled with an interest in automation skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.