Natus

Role Description The Inside Sales Representative is a phone/email-based role, responsible for increasing new sales and revenue from lead and existing customer accounts within their respective region. Promotes and sells products and services through prospecting and following up on account plans and sales and marketing initiatives to increase Natus’ market share. - Promotes and sells Natus supply products to hospitals and private facilities via telephone/email/zoom. - Partners with assigned DSMs to focus on Supply sales. - Covers a defined territory with annual sales quota. - Meets assigned KPIs, including calls per day, emails per day, percentage of customer leads converted, and percent of quality conversations. - Maintains, tracks, and reports detailed records of all activities. - Evaluates and qualifies leads from tradeshows, conferences, and other means on lead receipt. - Continuously creates prospects to develop new clients and expand existing relationships. - Places sample orders with customer service as needed for qualified customers. - Responds to customer questions for assigned products. - Manages data regarding prospective and existing customers using company systems. - Quotes current product promotions and collaborates with sales team and marketing during promotion time frame. - Exercised judgement with defined procedures and practices to determine appropriate action. - Stays up-to-date and follows all Quality System procedures related to this job. - Occasional travel (less than 5%) to visit customer sites with DSMs as needed, potential travel to Trade Shows. Qualifications - Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. - Clinical background a plus but not required. Requirements - Inside and Telesales experience required; Medical sales a plus. - Proficiency in Microsoft Office Suite of software. - Familiarity with internal sales and business support programs. - Ability to deal with people at all levels inside and outside of the company. - Familiarity with clinical sales and/or care environment. Benefits - Hourly salary of $19.23-26.44/hr USD plus commission plan. - Monthly commission guarantee for the first six months of employment in the amount of $2187. - Generous health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description We’re looking for a high-performing District Sales Manager to lead our Neurology business in the Netherlands. If you thrive in complex medical sales, enjoy building trusted partnerships, and want to make a real impact in healthcare—this is your opportunity. - Own and grow sales of capital equipment and consumables across the Netherlands - Build strong relationships with clinicians, procurement, and hospital leadership - Manage the full sales cycle: lead generation → demo → negotiation → close - Deliver impactful product demonstrations and clinical evaluations - Develop and execute a territory growth strategy aligned with business goals - Collaborate with Clinical Application Specialists and internal teams - Maintain a strong sales pipeline and accurate CRM (Salesforce) reporting - Provide market insights and identify new business opportunities - Support installations, user training, and ongoing customer success Qualifications - Experience in medical device or capital equipment sales - Strong consultative selling skills and stakeholder management - Ability to manage long and complex sales cycles - Commercial mindset with strong ownership and resilience - Excellent communication and presentation skills - Structured, organised, and results-driven approach - Degree in business, life sciences, or technical field (preferred) - Fluent Dutch and a professional level of English is essential - Experience in EEG, EMG, PSG or neurophysiology is a strong plus Requirements - Achieving and exceeding sales targets - Growing market share across your territory - Building a strong, sustainable sales pipeline - Establishing yourself as a trusted partner to customers Benefits - Work with cutting-edge neurology technology that improves patient care - High autonomy with strong cross-functional support - Clear targets, structured onboarding & career progression - Collaborative, patient-first culture - Competitive salary + Commission + benefits Company Description Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

Role Description This is a contract position through December 2026. Provides post-sale technical customer service to customers via phone, online chat, or text including: - Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) - Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools - Recommending products or services (e.g., warranties) as part of customer issue resolution ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. - Provide technical service support of all supported products. Interface directly with the customer and field personnel to address and resolve technical issues. - Provide on demand after hours support as per scheduled work rotation. After hours defined as Saturday 6:30am to Monday 6:30am EST. - Maintain Service Request (Salesforce) database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures. - Interface with Sales and Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to coordinate and ensure delivery of product. - Participate on Quality Improvement Teams as assigned. - Identify problems and provide recommendations to improve the overall efficiency of department systems. - Helps others through transferring product knowledge, and with work related issues. Qualifications - Bachelor's degree (B.Sc.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. - Recent completion of Network+, A+ and MCSE is an asset. Requirements - Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). - Experience with Cloud technology. - Demonstrated advanced knowledge in EEG/Sleep or EMG/IOM technology and clinical use an asset. - Demonstrated proficiency in the following: - Operating Systems: Windows OS; Windows Server. - Software: MS Office; SQL Server. - Hardware: PC repair and troubleshooting. - Networking: Troubleshooting; Citrix Server. - Experience in a call center is desired. - Experience with CRM systems (Salesforce, Siebel). - Networking and/or database troubleshooting. - Experience with medical device industry is preferred. - Clinical experience is an asset (EEG/Sleep/EMG/IOM). - Excellent problem solving, organizational, analytical and written/verbal communications skills are required. - A self-starter who can work independently with minimum supervision as well as contribute to a team environment. - Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning to meet job requirements. Benefits - Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment. - Paid statutory holidays. - 3 weeks’ vacation and 7 sick days. - RRSP Match. - Tuition reimbursement program eligibility. - And more... Company Description Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities.

Role Description The Product Manager, BrainWatch (Clinical & Evidence Strategy) is responsible for advancing the clinical credibility, evidence generation, and real-world adoption of the BrainWatch platform. This strategic role bridges Product Management, Clinical/Medical Education, and Commercial teams, ensuring that product development, clinical validation, and customer feedback are closely aligned. This position focuses on post-market clinical research, evidence development, workflow definition, and field-driven product insights. The role ultimately owns clinical product-market fit, ensuring BrainWatch is clinically validated, workflow-aligned, and evidence-backed to support adoption and differentiation. Key Responsibilities - Clinical Evidence & Research Strategy - Define and support the clinical evidence strategy for BrainWatch in partnership with Product Management, Clinical, and Regulatory teams. - Identify key evidence gaps required for adoption, reimbursement, and competitive differentiation. - Support design and execution of post-market clinical studies (investigator-initiated and sponsored), data collection initiatives, and pilot programs. - Partner with clinicians and internal teams to translate outputs into clinical evaluation reports, publications, podium presentations, and marketing/product claims. - Define clinically meaningful, evidence-backed product claims in partnership with Regulatory and Clinical teams. - Translate clinical data into clear, defensible claim frameworks for downstream use. - Ensure consistency and integrity of clinical claims across all materials and studies. - Clinical Use Case, Workflow & Adoption - Define and validate target clinical use cases (e.g., ICU monitoring, ED triage, step-down settings). - Map end-to-end clinical workflows to identify adoption barriers, inefficiencies, and training gaps. - Partner with Product Management and downstream teams to ensure workflow needs inform product design and field execution. - Design and execute early adopter and lighthouse site programs in partnership with strategic customers. - Validate workflows, generate real-world evidence, and refine clinical use cases; translate learnings into scalable adoption models. - Market Intelligence & Competitive Clinical Strategy - Analyse competitor clinical evidence, claims, and study designs; identify differentiation opportunities for BrainWatch. - Shape evidence generation strategy to support competitive positioning and cross-functional competitive readiness. - Establish structured processes to capture clinical feedback, workflow challenges, and outcome data. - Translate insights into actionable product inputs and prioritized evidence generation opportunities; ensure closed-loop communication to the field. - Voice of Customer & KOL Engagement (Shared Ownership) - Support and participate in advisory boards, Key Opinion Leader (KOL) engagement activities, and product feedback sessions. - Collaborate with Regional Marketing and Product teams to capture and synthesize clinician insights. - Support development of clinically accurate materials (scientific presentations, study summaries, publications, clinical use cases) in partnership with Marketing and Medical Education. - Ensure clinical integrity and alignment across materials. - Quality & Culture - Remain up to date and comply with all Quality System procedures relevant to the role, ensuring adherence to company standards and regulatory requirements. - Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. - Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive. - Stakeholder Management - Key Stakeholders: - Clinical Specialists and KOLs - Product Management (Upstream & Downstream) - Global and Regional Marketing teams - Sales and Sales Leadership - General Manager, EMEA/APAC - Sales Enablement - Medical Education - Engineering and R&D teams - Quality and Regulatory teams Qualifications - Bachelor's degree in a clinical, scientific, or biomedical field (e.g., Neuroscience, Biomedical Engineering, Nursing, or Healthcare) required; advanced degree preferred. - 3+ years of experience in clinical evidence strategy, medical affairs, clinical marketing, or product management in the healthcare/medical device industry. - Demonstrated experience supporting post-market clinical studies, evidence generation, or clinical research programs. Requirements - Proven experience in clinical evidence or product management within the medical device industry. - Experience working with cross-functional, diverse teams in a multinational, dynamic organisation. - Excellent analytical capabilities and experience in gathering and interpreting clinical data and Voice of Customer (VOC) insights. - Excellent communication abilities to articulate clinical value across stakeholders. - Ability to lead cross-functional initiatives and influence without authority. - Experience with regulatory compliance and clinical claims in the healthcare/medical device industry. - Strong understanding of evidence requirements for adoption, reimbursement, and competitive differentiation. Physical Demands - While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. - The employee is regularly required to work on a keyboard and computer. Work Environment - This position is designated as remote. Candidates located near one of our office locations may work in a hybrid arrangement, combining remote work with in-office presence as appropriate. - The role primarily involves working from a home office, requiring a quiet and distraction-free environment suitable for confidential work, frequent video and phone calls, and focused tasks. - The employee must have access to a reliable internet connection and an ergonomically appropriate workspace. - Typical work conditions include prolonged periods of sitting, extensive use of a computer, and frequent interaction via digital communication tools. Travel Requirements - Limited travel may be required to support team collaboration, business meetings, and key planning activities. Travel frequency will vary based on business needs. Pay Transparency - Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $90,000-100,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Compensation and Benefits - Natus offers generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - And more. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description The Medical Education & Clinical Program Coordinator is a highly organised, detail-oriented professional, responsible for the operational coordination and execution of global medical education and clinical engagement programs. Reporting to the Director, Global Medical Education & Clinical Engagement, this role plays a critical part in ensuring that education initiatives are delivered consistently, compliantly, and to a high-quality standard across regions and geographies. - Support the planning and execution of global medical education and clinical engagement programs, including in-person, virtual, and hybrid events. - Coordinate end-to-end program logistics, including scheduling, materials preparation, participant management, and post-program follow-up. - Support the execution of training academies, workshops, and education seminars to ensure a consistent, high-quality participant experience. - Track program milestones, dependencies, and action items to support on-time and compliant delivery. - Manage day-to-day operational support for the Neuro Training Academy platform. - Coordinate content uploads, user access, learner communications, and ongoing operational support. - Partner with internal stakeholders to ensure training content is current, accessible, and aligned with defined program objectives. - Maintain accurate user records and activity tracking to support reporting and compliance needs. - Support the execution of eSeminars and webinars, including platform setup, speaker coordination, attendee tracking, and post-event reporting. - Collaborate with Digital Marketing and IT teams to support education platforms and related websites. - Ensure virtual programs are executed in line with defined quality, branding, and compliance standards. - Coordinate medical advisory board activities, including scheduling, logistics, materials preparation, and follow-up communication. - Support contracting workflows, documentation tracking, and communication with advisors and internal stakeholders. - Assist with broader clinical engagement initiatives as assigned. - Create and manage purchase orders and expense tracking for program-related costs, including faculty honoraria and vendor services. - Maintain accurate program documentation, trackers, and records for internal reporting and audit readiness. - Monitor shared inboxes and communication channels, ensuring timely responses and issue resolution. - Support adherence to applicable quality systems, compliance requirements, and regulatory standards across all programs. - Assist with CEU reporting, accreditation documentation, and record-keeping processes. - Maintain organised, audit-ready records for education and clinical engagement activities. - Capture, maintain, and validate program data to support follow-up, measurement, and continuous improvement. - Generate standard reports on program participation, engagement, and operational performance. - Ensure data accuracy and consistency across systems and reporting tools. - Partner with Marketing, Sales, Clinical, Operations, and other internal teams across regions and geographies to support program execution. - Coordinate with faculty, clinical partners, and vendors to support ongoing initiatives. - Support ad hoc projects within the Global Medical Education & Clinical Engagement team as required. - Contribute to the team's success by embracing our North Star guiding principles and behaviours and actively participating in a culture that puts our Patient first. Qualifications - Bachelor’s degree in business, healthcare, communications, or a related field preferred. - 3–6 years of experience in program coordination, event planning, medical education, or a related role. - Experience supporting healthcare, medical device, or clinical programs preferred. Requirements - Strong organisational and program coordination skills. - Excellent written and verbal communication. - Ability to manage multiple priorities, deadlines, and stakeholders simultaneously. - Ability to work effectively across cultures, time zones, and regional operating models. - High attention to detail with a focus on quality, accuracy, and follow-through. - Proactive, service-oriented mindset. - Strong interpersonal skills and ability to work effectively across functions. - Proficiency with Microsoft Office tools and virtual event platforms. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. Company Description Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

Role Description The Brain Watch Account Executive is an integral part of our team, driving sales of Natus Brain Watch POC-EEG into hospital Neurology, ICU, and ED departments. With a focus on exceeding sales targets, this role involves building and nurturing relationships with healthcare professionals while providing exemplary service and conducting personalized equipment demonstrations. - Drive sales of Natus Brain Watch POC-EEG in your region, smashing monthly, quarterly, and annual goals. - Deliver powerful equipment demos to physicians, clinical staff, and IT professionals, highlighting the value of Natus solutions. - Build clinical champions within hospitals to advance and close key sales opportunities. - Collaborate with internal teams to ensure customer satisfaction and product success while tracking progress in Siebel CRM. - Network at conferences and events, building connections and promoting Natus products. - Provide insights to management on new business opportunities and sales forecasts, driving strategic growth. Qualifications - Bachelor’s degree strongly preferred; MBA or medical qualifications are a bonus. - Hunter mentality with a track record of high sales rankings, awards, or President’s Club honors. - Exceptional concept-selling skills and ability to navigate complex hospital sales cycles. - Strong analytical skills for financial information and sales data. - Outstanding verbal and written communication skills, with proficiency in Excel, Word, and PowerPoint. - Self-motivated and independent, yet effective in small team settings. - High ethical standards with professional references at an executive level. - Proven success in medical sales, especially in Neuro, ICU, Critical Care, Cath Lab, or ED settings highly preferred. - Must have a valid driver’s license and credit cards to support travel-related job expenses. Requirements - Experience with SaaS or subscription sales processes (preferred). - Background in Neuro, ICU, Critical Care, Cath Lab, or ED (preferred). - Advanced degree (MBA or medical qualification) (preferred). - Travel Required: 75%. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description The Brain Watch Account Executive is an integral part of our team, driving sales of Natus Brain Watch POC-EEG into hospital Neurology, ICU, and ED departments. With a focus on exceeding sales targets, this role involves building and nurturing relationships with healthcare professionals while providing exemplary service and conducting personalized equipment demonstrations. - Drive sales of Natus Brain Watch POC-EEG in your region, smashing monthly, quarterly, and annual goals. - Deliver powerful equipment demos to physicians, clinical staff, and IT professionals, highlighting the value of Natus solutions. - Build clinical champions within hospitals to advance and close key sales opportunities. - Collaborate with internal teams to ensure customer satisfaction and product success while tracking progress in Siebel CRM. - Network at conferences and events, building connections and promoting Natus products. - Provide insights to management on new business opportunities and sales forecasts, driving strategic growth. Qualifications - Bachelor’s degree strongly preferred; MBA or medical qualifications are a bonus. - Hunter mentality with a track record of high sales rankings, awards, or President’s Club honors. - Exceptional concept-selling skills and ability to navigate complex hospital sales cycles. - Strong analytical skills for financial information and sales data. - Outstanding verbal and written communication skills, with proficiency in Excel, Word, and PowerPoint. - Self-motivated and independent, yet effective in small team settings. - High ethical standards with professional references at an executive level. - Proven success in medical sales, especially in Neuro, ICU, Critical Care, Cath Lab, or ED settings highly preferred. - Must have a valid driver’s license and credit cards to support travel-related job expenses. Requirements - Experience with SaaS or subscription sales processes preferred. - Background in Neuro, ICU, Critical Care, Cath Lab, or ED preferred. - Advanced degree (MBA or medical qualification) preferred. - Travel Required: 75%. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Company Description Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

Role Description Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. - Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. - Provide order confirmations to customers. - Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. - Contact appropriate parties to clarify orders and obtain additional information. - Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders over the phone when necessary, and manage web-based ordering. - Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. Qualifications - 1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers. - Experience of supporting customers via phone and email. - Strong interpersonal and communication skills. - Can demonstrate good problem-solving skills. - Experience of working with Salesforce or similar EBS system. - Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Requirements - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $21.00-22.00 USD Per Hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description The Customer Service Representative is a first point of contact for our customers, ensuring every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. - Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. - Provide order confirmations to customers. - Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. - Contact appropriate parties to clarify orders and obtain additional information. - Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department. - Take orders over the phone when necessary and may manage web-based ordering. - Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. Qualifications - 1-2 years of experience in customer service, ideally with capital equipment and/or in sales environment for international customers. - Experience of supporting customers via phone and email. - Strong interpersonal and communication skills. - Demonstrated good problem-solving skills. - Experience of working with Salesforce or similar EBS system. - Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Requirements - Ability to work independently and as part of a team. - Strong cross-functional communication skills. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $42,000 - $45,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Role Description The Business Intelligence Analyst builds and maintains the analytical foundation that connects marketing activity, market dynamics, and commercial performance to business decisions. This role translates complex data into actionable insights, enabling more effective go-to-market strategies, product prioritization, and investment decisions. It serves as a critical bridge across Marketing, Product, Sales, Finance, and Service to ensure alignment around a single, data-driven view of performance and opportunity. Key Responsibilities - Marketing & Commercial Analytics Architecture - Define and standardize core marketing and commercial KPIs across the organization - Build and maintain dashboards and reporting infrastructure to track performance - Establish data definitions, governance practices, and sources of truth - Ensure alignment across Marketing, Sales Operations, and Finance on metrics and reporting - Ensure data integrity by reconciling discrepancies across systems (CRM, Finance, Marketing tools) - NPI Performance Tracking - Own end-to-end NPI performance tracking and reporting across: - Revenue performance - Customer adoption - Funnel progression - Regional performance trends - Conduct post-launch performance analysis - Identify key drivers of performance, risks, and opportunities, and recommend corrective actions - Support continuous improvement of launch processes through data-driven insights - Market Intelligence - Build and maintain market models (TAM / SAM / SOM) to inform strategic planning - Monitor and synthesize competitive landscape (features, pricing, positioning, trends) - Develop customer segmentation and persona models to support targeting and positioning - Synthesize third-party research and internal data to assess market attractiveness and company position - Design and conduct market research to address key business questions - Commercial Insights Generation - Mine internal customer and revenue data to identify adoption trends, customer behavior, and growth opportunities - Conduct win/loss analysis to identify drivers of deal outcomes - Support pricing strategy through value analysis and price sensitivity insights - Model adoption curves and growth scenarios for key products and segments - Identify revenue opportunities, commercialization gaps, and portfolio risks - Executive & Business Reporting - Deliver insights and materials for: - Bi-weekly and monthly business reporting - Monthly and Quarterly Business Reviews (MBRs) - Annual Operating Plan (AOP) development - Translate complex datasets into clear, concise, and decision-ready insights for leadership - Support Product Council and strategic planning discussions with data-driven recommendations - Cross-Functional Partnership - Partner with Marketing, Product Management, Sales, Service, Finance, and Medical Education to identify and prioritize analytical needs - Enable data-driven decision-making across the commercial organization - Quality & Culture - Remain up to date and comply with all Quality System procedures relevant to the role, ensuring adherence to company standards and regulatory requirements - Contribute to the team's success by embracing our North Star guiding principles and behaviours, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive. Qualifications - Bachelor’s degree in Business, Marketing, Economics, Data Analytics, or related field - 2–5 years of experience in marketing analytics, business analytics, commercial analytics, or related role - Experience in healthcare, medical devices, or B2B technology environments preferred Requirements - Strong analytical skills with ability to synthesize complex datasets into actionable insights - Experience working with large datasets across CRM, financial, and marketing systems - Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau or similar) - Familiarity with CRM systems (e.g., Salesforce) and marketing platforms (e.g., HubSpot or similar) - Experience building dashboards, reports, and KPI frameworks - Understanding of data structure, data quality, and governance principles - Ability to identify trends, patterns, and root causes from data and translate these into clear business recommendations - Comfortable working with ambiguity and incomplete data - Strong attention to detail with a commitment to data accuracy Skills & Competencies - Strategic and analytical thinking and data interpretation - Business partnership and collaboration - Clear communication and structured presentation effectiveness - Execution discipline and process ownership - Attention to detail and data accuracy - Problem-solving and continuous improvement mindset - Sense of urgency and accountability Physical Demands While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee is regularly required to work on a keyboard and computer. Work Environment This position is designated as remote. Candidates located near one of our office locations may work in a hybrid arrangement, combining remote work with in-office presence as appropriate. The role primarily involves working from a home office, requiring a quiet and distraction-free environment suitable for confidential work, frequent video and phone calls, and focused tasks. The employee must have access to a reliable internet connection and an ergonomically appropriate workspace. Typical work conditions include prolonged periods of sitting, extensive use of a computer, and frequent interaction via digital communication tools. Travel Requirements Limited travel may be required to support team collaboration, business meetings, and key planning activities. Travel frequency will vary based on business needs. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $90,000 - 95,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Compensation and Benefits - Generous compensation and benefits packages including health benefits - 401k contribution - 7 paid holidays + 2 floating holidays of your choosing - Generous paid time off - Tuition reimbursement assistance program - Eligibility for performance-based bonuses or commissions, where applicable - And more EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.