Role Description CTG is seeking a certified Epic Beaker AP/CP Build Analyst with 3+ years of hands-on build experience to support laboratory system design, build, and optimization initiatives. The ideal candidate will have deep expertise in Epic Beaker Anatomic Pathology (AP) and Clinical Pathology (CP) workflows, with the ability to translate operational needs into effective system solutions. This role requires strong collaboration with laboratory stakeholders, clinical teams, and application analysts to ensure stable, efficient, and scalable system performance. - Design, build, configure, and maintain Epic Beaker AP/CP applications in alignment with organizational and operational requirements - Collaborate with laboratory leadership and end users to gather requirements and translate them into system build specifications - Support implementation and optimization efforts, including workflow analysis, system enhancements, and issue resolution - Participate in integrated testing, unit testing, and user acceptance testing (UAT) activities - Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions - Maintain system documentation, including build specifications, workflows, and change control records - Support go-live and post-go-live stabilization activities, including on-call support as needed - Partner with cross-functional teams, including interface, reporting, and infrastructure teams, to ensure seamless system integration - Ensure adherence to Epic best practices, organizational policies, and regulatory requirements Qualifications - Epic Beaker AP and/or CP Certification (required) - 3+ years of Epic Beaker build experience, including hands-on configuration and optimization - Strong understanding of laboratory workflows, including Anatomic Pathology and Clinical Pathology operations - Experience with system upgrades, enhancements, and integrated testing cycles - Proven ability to troubleshoot complex issues and deliver effective solutions - Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. Benefits - The expected base salary for this position ranges from $85.00 to $95.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

Role Description CTG is seeking an experienced Epic Support Analyst with deep expertise in Prelude and Real-Time Eligibility (RTE) to support front-end revenue cycle operations. This role will focus on maintaining, optimizing, and supporting Epic applications that drive patient access, registration, scheduling, and eligibility workflows. The ideal candidate will bring strong Epic system knowledge, hands-on support experience, and a solid understanding of how front-end workflows impact downstream Revenue Cycle performance. - Provide day-to-day support for Epic Prelude and RTE applications - Troubleshoot system issues, workflows, and user-reported problems impacting patient access and registration processes - Collaborate with operational stakeholders to gather requirements and implement system enhancements - Configure and maintain Epic build to support efficient scheduling, registration, and eligibility verification - Monitor system performance and proactively identify opportunities for optimization - Support testing, upgrades, and new functionality implementations - Ensure data integrity and consistency across patient access and eligibility workflows - Partner with cross-functional teams including Revenue Cycle, IT, and clinical operations Qualifications - Active Epic certification in Prelude and RTE required - Deep hands-on Epic experience, including build, configuration, and production support - Strong understanding of integrated Epic workflows across patient access and Revenue Cycle - Proven experience supporting hospital Revenue Cycle operations, particularly front-end functions such as: - Patient access - Registration - Scheduling - Insurance eligibility and verification - Understanding of how front-end processes impact billing, claims, and reimbursement - Experience troubleshooting complex system and workflow issues - Ability to analyze current workflows and recommend system improvements - Experience supporting upgrades, enhancements, and system changes - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. - To be considered, please apply directly to this requisition using the link provided. - Kindly forward this to any other interested parties. Thank you! - The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

Role Description CTG is seeking a highly experienced Epic HB (Hospital Billing) Admin Support Analyst to support, maintain, and optimize the Epic HB application. This role requires a certified Epic HB professional with deep technical expertise and strong revenue cycle operations knowledge, capable of supporting complex billing workflows, troubleshooting issues, and partnering with operational stakeholders to drive efficiency and performance. - Provide advanced support and administration of the Epic HB application, including build, configuration, maintenance, and optimization - Serve as a subject matter expert for hospital billing workflows, ensuring alignment with revenue cycle best practices - Troubleshoot complex system issues, identify root causes, and implement sustainable solutions - Collaborate with revenue cycle leadership and end users to understand operational challenges and translate them into system enhancements - Support system upgrades, testing cycles, and releases, including build validation, regression testing, and documentation - Monitor system performance, billing edits, and work queues to ensure timely and accurate claim processing - Assist in the design and implementation of process improvements to increase efficiency and reduce denials or billing errors - Provide guidance and mentorship to junior analysts or team members as needed - Maintain detailed documentation of build, workflows, and support processes - Partner with cross-functional teams (IT, finance, clinical operations) to support integrated workflows Qualifications - Epic HB (Hospital Billing) Certification – Required - 5+ years of hands-on Epic HB build and support experience - Strong, demonstrated experience supporting health system revenue cycle operations, including patient accounting, billing, claims processing, and reimbursement workflows - Deep understanding of end-to-end revenue cycle processes, including charge capture, claim edits, remittance, and denial management - Experience with system configuration, troubleshooting, and optimization within Epic - Strong analytical and problem-solving skills with the ability to manage complex issues independently - Excellent communication skills with the ability to partner effectively with both technical and operational stakeholders - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. Benefits - The expected base salary for this position ranges from $125,000 to $135,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - A competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. - Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. - With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. - We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. - Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. - Our culture is built by the people who work at CTG, the values we hold, and the actions we take. - At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

Role Description CTG is seeking a highly skilled Certified Epic HB Charging Analyst to support and optimize hospital charging workflows within the Epic system. This role requires deep Epic expertise and a strong understanding of revenue cycle operations, with a focus on charge capture accuracy, compliance, and end-to-end billing performance. The ideal candidate will partner closely with revenue cycle, clinical, and IT teams to ensure efficient charging processes that support clean claims and maximize reimbursement. - Support, maintain, and optimize Epic HB Charging workflows, including charge router, charge review work queues, and charge edits. - Act as a subject matter expert for charge capture and charging processes within the hospital billing lifecycle. - Configure and maintain Epic charging-related build, including rules, edits, work queues, and automation tools. - Collaborate with revenue cycle and operational leaders to identify gaps in charging processes and implement system and workflow improvements. - Investigate and resolve charging issues, including missing charges, incorrect charge routing, and claim edit failures. - Support charge reconciliation processes to ensure completeness and accuracy of billing. - Participate in system upgrades, testing cycles, and go-lives, including unit testing, integrated testing, and validation of charging workflows. - Monitor charge-related metrics and KPIs to proactively identify trends and opportunities for improvement. - Ensure compliance with regulatory and organizational billing standards. - Develop and maintain documentation for charging workflows, build, and support processes. Qualifications - Epic HB Certification – Required (Charging/Charge Router experience strongly preferred). - 4–6+ years of hands-on Epic HB experience, with a focus on charging and charge capture workflows. - Strong experience supporting hospital revenue cycle operations, including patient accounting, billing, and claim generation. - Deep understanding of end-to-end revenue cycle processes, especially charge capture, edits, and claim accuracy. - Proven experience with Epic system build, troubleshooting, and optimization related to charging. - Strong analytical and problem-solving skills with the ability to manage complex issues independently. - Excellent communication skills with experience partnering with both technical and operational stakeholders. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. Benefits - The expected base salary for this position ranges from $125,000 to $135,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.