Solutions Engineer
Location
United States
Posted
59 days ago
Salary
$90K - $105K / year
Seniority
Senior
Job Description
Solutions Engineer
Verbit.ai
• Partner with Sales to support new client onboarding and implementation • Schedule, coordinate, and deliver customer and software demonstrations • Provide technical support during sales calls and throughout the sales process • Assist with customer account management and maintain strong client relationships • Support troubleshooting efforts and escalate issues in collaboration with Technical Services • Maintain inventory and coordinate shipment of equipment to clients • Collaborate on software development and cross-functional projects with Sales and Marketing • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs • Generate client reports in partnership with Technical Services as requested • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams • Research and evaluate new technologies to enhance service delivery and customer experience • Support a proactive, customer-first service approach across all interactions • Maintain confidentiality of sensitive and proprietary information • Participate in ongoing professional development to maintain and grow technical knowledge • Complete all assigned responsibilities within established timelines
Job Requirements
- 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role
- Proven experience with customer training, onboarding, and support
- Strong verbal and written communication skills
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Basic understanding of system networking concepts
- Experience working cross-functionally with multiple departments
- Associate’s or Bachelor’s degree in a related field, or equivalent experience
- Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace
- Familiarity with REST APIs and integrating third-party services , including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting
- Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred
Benefits
- Generous paid time off (PTO)
- Comprehensive benefits package including: Medical, dental, and vision insurance
- Life and disability coverage
- Accident, critical illness, and hospital indemnity plans
- 401(k) with company match
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