Verbit.ai

• Partner with Sales to support new client onboarding and implementation • Schedule, coordinate, and deliver customer and software demonstrations • Provide technical support during sales calls and throughout the sales process • Assist with customer account management and maintain strong client relationships • Support troubleshooting efforts and escalate issues in collaboration with Technical Services • Maintain inventory and coordinate shipment of equipment to clients • Collaborate on software development and cross-functional projects with Sales and Marketing • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs • Generate client reports in partnership with Technical Services as requested • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams • Research and evaluate new technologies to enhance service delivery and customer experience • Support a proactive, customer-first service approach across all interactions • Maintain confidentiality of sensitive and proprietary information • Participate in ongoing professional development to maintain and grow technical knowledge • Complete all assigned responsibilities within established timelines

• Join our Legal Tech engineering team and help build the next generation of AI-driven litigation ecosystem • Build high-scale, secure, multi-tenant services that turn our real-time transcription engine into AI-powered workflows and assistants used by legal teams • Provide real ownership and chances to lead initiatives, while growing skills in AI development and modern dev-AI tools

• Build and maintain automation infrastructure and E2E frameworks from scratch • Develop automated tests for web applications using Playwright, TypeScript, and Python • Work closely with R&D and product teams throughout the development lifecycle • Lead test planning, design, and execution (E2E, integration) • Support release processes and version validation • Leverage AI tools (Cursor, Claude, Copilot, etc.) for test generation, debugging, and productivity • Promote best practices and continuously improve automation strategies

• Handle support tickets • Investigate issues reported by customers or internal teams • Fix minor problems and escalate complex issues to the development team • Contribute to occasional feature development and enhancements

• Analyze and enhance the end-to-end sales process to improve speed, efficiency, and scalability • Oversee the sales tech stack (e.g., Salesforce), ensuring data integrity, system adoption, and integration of new tools • Develop dashboards to track key performance indicators (KPIs), sales metrics, and rep performance • Own the sales forecasting process, territory planning and, in partnership with finance, quota setting and commission structure • Collaborate with marketing and sales leadership on sales onboarding, training, lead management and sales compensation plans • Organize, guide, and support employees to achieve shared goals efficiently

• Build and maintain targeted prospect lists; conduct precision outreach • Develop and execute a comprehensive business development strategy • Achieve and exceed sales targets by identifying new opportunities • Collaborate with product and marketing teams to tailor services