• Partner with Sales to support new client onboarding and implementation • Schedule, coordinate, and deliver customer and software demonstrations • Provide technical support during sales calls and throughout the sales process • Assist with customer account management and maintain strong client relationships • Support troubleshooting efforts and escalate issues in collaboration with Technical Services • Maintain inventory and coordinate shipment of equipment to clients • Collaborate on software development and cross-functional projects with Sales and Marketing • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs • Generate client reports in partnership with Technical Services as requested • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams • Research and evaluate new technologies to enhance service delivery and customer experience • Support a proactive, customer-first service approach across all interactions • Maintain confidentiality of sensitive and proprietary information • Participate in ongoing professional development to maintain and grow technical knowledge • Complete all assigned responsibilities within established timelines

• Partner with BDMs and CSMs to develop and execute technical win strategies • Demonstrate strong business acumen and executive presence • Deliver tailored, value-driven product demonstrations • Design scalable and situationally appropriate solution architectures • Participate in sales meetings at all stages of the process • Respond to RFPs, RFIs, security questionnaires, and compliance reviews • Act as a trusted advisor to customer technical teams • Collaborate closely with Product teams to relay enterprise requirements • Represent the company at client briefings, industry conferences, and other customer-facing events • Provide continuous, evidence-based feedback to Product Management

Role Description We are seeking an experienced Application Solutions Architect to design and implement technology solutions in close partnership with our business leaders. This role sits at the intersection of strategy and execution — you'll engage across the organization to understand current and future technology needs, propose solution designs, and drive them through to delivery. You'll serve as the internal technical subject matter expert for our integration toolset, working alongside a broader team in a fast-paced environment that includes dedicated data, infrastructure, and AI engineering resources. As Leo and its operating companies continue to scale, this role is expected to grow in both platform scope and informal technical leadership. Key Responsibilities - Engage with business leaders to translate near- and long-term goals into technology proposals with associated timelines, costs, and risk tradeoffs. - Directly implement automations, integrations, and workflow solutions using tools such as JavaScript, AWS/Azure functions, Power Automate, SQL, LLMs, and integration middleware (e.g., Flowgear). - Maintain a deep, working understanding of Leo's technology architecture — including integration patterns, cloud-based services, Salesforce, and workflow automation capabilities. - Partner with system administrators to scope and direct change requests, leveraging vendor versus in-house development appropriately. - Ensure all solutions meet standards for cybersecurity, resiliency, scalability, disaster recovery, and compliance. - Oversee subcontracted developers contributing to shared solutions as the role and platform complexity grow. - Support Leo team members through open knowledge-sharing and a willingness to flow to high-priority work. Qualifications - Designed and coded end-to-end solutions that integrate with ERP applications, serving as both technical lead and hands-on developer. - Engaged executive stakeholders to understand business needs and translated them into structured technical requirements. - Applied sprint-based, agile delivery methodology with continuous stakeholder feedback throughout the development lifecycle. - Set up and managed a lightweight deployment pipeline with development environments and source code version control. - Thrived in a fast-paced environment managing multiple workstreams, each with measurable, positive stakeholder impact. - Earned an accredited degree preferably in computer science.

• Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects • Build credibility with technical champion at the prospect company • Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase • Increase sales velocity and contribute to closing deals • Participate and contribute to the enterprise sales process, product, or best practices initiatives • Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues • Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively • Successfully manage customer questions and objections and resolve concerns • Partner with Customer Success to enable complex onboarding of enterprise customers • Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems • Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success • Ensure that the roadmap is clear to customers as required to influence buying decisions • Provide leadership by creating content and trainings for key areas • Work with the extended team to ensure that they are successful and learn from your expertise • Embody Fieldguide’s core leadership principles and cultural values