• Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale • Lead end-to-end platform implementations, migrations, and major upgrades • Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows • Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics) • Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders • Drive platform governance, security configurations, user provisioning, and access management • Lead troubleshooting of critical incidents and platform outages with urgency and precision • Develop architectural documentation, technical runbooks, SOPs, and integration specs • Provide technical mentorship and guidance to junior engineers and platform administrators • Collaborate with business stakeholders to translate complex requirements into scalable platform solutions • Own reporting, analytics, and WFM/QM module configuration as needed • Participate in change management, release planning, and Agile/ITIL delivery processes

Role Description isolved is executing a multi-year decomposition of a 7M+ line HCM monolith into modern, domain-isolated microservices, and we're looking for the person to lead it. This is a hands-on technical leadership role reporting directly to the CTO, responsible for both running the program and staying close enough to the work to make good decisions about it. You'll lead a program of approximately 20 engineers organized into domain teams (Tax, Benefits, Time, Payroll, Shared Logic), with two Engineering Managers and a Data Architect. You're not just managing delivery - you're a technical voice in how the work gets done, an escalation point when teams hit hard problems, and the person accountable to the CTO for outcomes. Core Job Duties - Own the modernization program end-to-end - roadmap, sequencing, dependencies, risks, and delivery outcomes across all five workstreams - Drive extraction sequencing decisions in partnership with the Lead Architect, balancing technical risk, business continuity, and team capacity - Maintain visibility across all domain teams and surface issues before they become blockers - Represent the modernization program to senior leadership and the CTO, with clear, data-grounded communication on progress, risks, and tradeoffs - Stay close enough to the architecture and implementation to make informed decisions, challenge assumptions, and support teams when they hit difficult problems - Partner with the Lead Architect on technical direction - event schema strategy, infrastructure standards, paved road compliance, cross-workstream data dependencies - Understand the full technology stack well enough to assess quality, identify risk, and have credible technical conversations with principal-level engineers - Ensure AI-assisted development practices are embedded across teams and delivering real productivity gains - Directly manage two Engineering Managers, each supporting approximately 10 engineers - Build and maintain a high-performance team culture in a remote, distributed environment - Own hiring for the program in partnership with the CTO - identifying, recruiting, and closing principal-level engineers and architects - Support career development for EMs and, through them, the broader engineering team Qualifications - 10+ years of engineering experience, with at least 3–5 years in a senior engineering leadership role - Direct experience leading a large-scale modernization, re-platforming, or decomposition program - you understand what makes these programs succeed and fail - Strong enough technical depth to engage credibly with principal engineers on architecture, data modeling, and distributed systems tradeoffs - you don't need to write all the code, but you need to understand it - Experience managing engineering managers and leading through them at scale - Track record of delivering complex, multi-team programs with cross-cutting dependencies in a production environment - Clear, direct communication style - comfortable presenting to executives and working through ambiguity without needing complete information - Familiarity with the Azure ecosystem and modern distributed systems patterns (event-driven architecture, microservices, IaC) - HCM, payroll, benefits, or tax domain experience - Hands-on background with .NET / C#, Cosmos DB, or Azure Service Bus - Experience building or scaling engineering teams from the ground up Company Description isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com .

• Own the developer platform business • Create and drive the strategy • Win professional developers • Ship, hands-on • Build the team

• Own and improve the platform foundation that helps a high-velocity engineering team ship safely across cloud infrastructure, Kubernetes, IaC, secrets, networking, access controls, CI/CD, observability, and production guardrails. • Build internal tooling for an AI-enabled engineering workflow, including automation, repo and CI feedback loops, agent-ready development environments, and safeguards that let engineers move quickly without weakening production discipline. • Strengthen operational readiness through better logging, metrics, tracing, alerting, runbooks, and incident follow-up. • Harden production access with least-privilege IAM, secure secret management, auditability, and controlled break-glass paths. • Set pragmatic platform standards that help a small team move quickly today while avoiding infrastructure, reliability, and security debt tomorrow.