Title: Director, Clinical & Medical Operations - Archimedes Location: Earth City United States Job Description: Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .____. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.____We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $0.00 - USD $0.00 /Yr. STAR Bonus % (At Risk Maximum) 0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8AM to 5:00PM Remote or can work Hybrid 3 Days in St. Louis, MO or Brentwood, TN Remote Work Notification ATTENTION: Archimedes is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Archimedes is a specialty medical management company with an industry-leading technology platform that client groups can use to manage specialty medical spend. The focus of this roll is to lead our prior authorization, channel optimization and health economics product operational teams.. The Director is responsible for running an operation that coordinates care between physicians, patients, manufacturers, clients and pharmacies. Responsibilities - Scale the operational processes to ensure a superior patient experience and high quality clinical management - Develop, train and staff the team of case managers and pharmacists - Liaison between the team and account management to ensure the customer is informed on progress, successes and potential challenges - Support the development of activity, quality and performance reporting - Be the business owner of the case management and prior authorization technology platform and collaborate with IT on enhancements and solutions sets Qualifications - Proven operations leader with experience scaling a patient-facing operation - Experience leading a team of case managers and pharmacists to ensure a high-quality patient experience and clinical management - Bachelor's Degree in appropriate field of study or equivalent work experience, pharmacist or nursing required - Experience leading an operation in an infusion setting, physician office or pharmacy - Self-motivated and able to thrive in a results-driven environment - Ability to prioritize among competing tasks - Critical thinking and problem-solving skills - Excellent time and project management skills. You're always looking to improve inefficient processes. - Keen attention to detail and adherence to deadlines - Expert at Microsoft Office Suite Location : Address 502 Earth City Expy STE 300 Location : City Earth City Location : State/Province MO Location : Postal Code 63045 Location : Country US

Role Description The Vice President of IT Operations, Delivery, and End User Services is a senior technology leader responsible for ensuring the stability, efficiency, and quality of all IT services across the enterprise. This role oversees IT operations, service delivery, service desk strategy, escalation management, and end-user computing, driving operational excellence and delivering exceptional digital employee experiences. The VP will lead cross-functional teams and partner with executive stakeholders to align IT service delivery with business strategy while ensuring high service reliability, rapid issue resolution, and superior user satisfaction. Key Responsibilities - IT Operations Leadership - Lead enterprise-wide IT operations, focusing on service reliability, performance, and operational efficiency. - Establish and monitor KPIs, SLAs, and OLAs to ensure consistent service quality. - Drive operational excellence through process optimization, automation, and monitoring. - Oversee incident response, escalation handling, and service restoration efforts. - Service Delivery & ITSM - Own IT service management (ITSM) strategy, processes, and tools (e.g., ITIL framework). - Oversee incident, problem, change, release, and configuration management practices. - Ensure consistent, business-aligned delivery of IT services. - Lead continuous service improvement and maturity initiatives. - Service Desk Strategy & Delivery - Define and execute enterprise service desk strategy aligned with digital workplace and employee experience goals. - Oversee global service desk operations, including multi-channel support (phone, chat, portal, virtual agents). - Drive adoption of tiered support models, shift-left strategies, and knowledge management practices. - Implement automation, AI-driven support (virtual agents, AIOps), and self-service capabilities. - Establish and monitor service desk KPIs (e.g., first contact resolution, mean time to resolve, customer satisfaction). - Ensure consistent, high-quality user support experiences across all regions and business units. - Escalation Management Strategy - Define and institutionalize a clear enterprise escalation management framework, including severity definitions, escalation paths, and response protocols. - Lead governance of high-severity incidents (Sev 1/Sev 2), ensuring rapid mobilization, cross-functional coordination, and executive communication. - Establish real-time escalation command structures (e.g., war rooms, incident command models) to drive swift resolution. - Ensure proactive communication to stakeholders during major incidents, including executives and business leaders. - Analyze escalation trends to identify systemic issues and drive problem management, root cause elimination, and service improvements. - Implement tools and workflows that enable early detection, automated escalation triggers, and improved visibility of critical issues. - Promote a culture of accountability, urgency, and transparency in incident and escalation handling. - End User Services (EUS) - Oversee employee-facing IT services, including deskside support and workplace technologies. - Deliver a seamless, high-quality end-user experience across all support channels. - Lead digital workplace initiatives, including collaboration tools, endpoint experience, and mobility. - Implement proactive and predictive support models using analytics and user experience insights. - Vendor & Partner Management - Manage strategic vendor relationships and outsourced service providers. - Negotiate contracts and ensure vendor performance aligns with SLAs and business expectations. - Drive value realization and cost optimization from third-party engagements. - Security & Compliance Collaboration - Partner with cybersecurity and risk teams to ensure secure IT service operations. - Support implementation of controls, monitoring, and incident response processes. - Ensure compliance with internal policies and external regulatory requirements. - Financial & Budget Management - Own and manage OPEX and service-related budgets. - Drive financial discipline, cost transparency, and optimization initiatives. - Align investments with business priorities and service performance outcomes. - Team Leadership & Talent Development - Build, mentor, and lead high-performing IT operations, service delivery, service desk, and escalation management teams. - Foster a culture of accountability, customer focus, and continuous improvement. - Develop succession plans and workforce strategies aligned with evolving needs. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred). - 10+ years of progressive IT leadership experience, including senior-level operations and service delivery roles. - Proven success managing enterprise IT service organizations at scale, including service desk and escalation management. Technical Expertise - Strong knowledge of ITSM frameworks (ITIL) and service delivery models. - Deep experience with service desk platforms, incident management systems, and digital workplace tools. - Familiarity with automation, analytics, self-service platforms, and AIOps capabilities. Leadership & Business Skills - Strong executive presence and stakeholder engagement skills. - Ability to lead high-pressure incident situations with clarity and authority. - Experience leading large, distributed teams and managing organizational change. - Financial acumen with budget ownership experience. Key Competencies - Strategic Execution - Operational Excellence - Customer/Employee Experience Focus - Data-Driven Decision Making - Continuous Improvement - Incident & Crisis Leadership - Escalation Governance & Communication - Service Desk Transformation - Vendor Governance Success Metrics - Service availability and reliability - SLA/SLO performance and resolution times - First contact resolution (FCR) and mean time to resolve (MTTR) - Employee satisfaction (CSAT, NPS) - Reduction in high-severity incidents and repeat escalations - Effectiveness of escalation response times and stakeholder communication - Ticket volume reduction and self-service adoption - Cost efficiency and budget adherence Reporting Structure - Reports to: CTO - Direct Reports: Leaders of IT Operations, Service Delivery, Service Desk, End User Services, and Support Functions Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is an equal opportunity employer.

Title: Senior Ad Operations Specialist Location: Berkley, MI Job Description: Full Time Senior Manager/Supervisor About KORTX KORTX is a modern media agency specializing in integrated advertising solutions for brands, agencies, and franchise organizations. We blend programmatic media, creative strategy, and advanced analytics to drive measurable results. Rooted in the resilience and creativity of Detroit, our team thrives on innovation, collaboration, and accountability to drive transformative results for our clients. Every member of our team contributes to our shared success, bringing unique perspectives and skillsets to the table. About the Role We are looking for a Senior Ad Operations Specialist who lives and breathes The Trade Desk. This is a hands-on execution role for someone who takes pride in running campaigns at a high level . You will be responsible for managing a significant portion of our programmatic portfolio and will work closely with our Sales, Account Management and Strategy teams to deliver results for clients. What You'll Do - Own end-to-end campaign management on The Trade Desk — setup, trafficking, optimization, and reporting - Manage and optimize campaigns across display, video, CTV, audio, and native - Develop and execute audience targeting strategies using first and third-party data - Monitor pacing, performance, and delivery daily and make real-time adjustments to hit KPIs - Serve as an internal Trade Desk subject matter expert — troubleshoot issues, identify platform capabilities, and share knowledge with junior team members - Partner with Strategy and Account teams to translate client goals into programmatic execution plans - Contribute to process documentation, campaign templates, and operational best practices - Informally mentor Ad Ops staff on Trade Desk best practices and platform navigation What We’re Looking For - 4–7 years of hands-on programmatic experience, with at least 3 years working directly in The Trade Desk as a primary platform - Deep knowledge of TTD features including audience segmentation, bid optimization, deal management, and reporting - Experience managing campaigns at meaningful scale — $10M+ in annual spend under management preferred - Strong analytical mindset — comfortable in data and able to turn numbers into decisions - Familiarity with technical aspects of the digital advertising ecosystem: creatives, website tagging, ad serving and trafficking, identity and targeting, and measurement and verification - Experience with martech platforms and integrations (DV, IAS, CM360, Liveramp, Dstillery, AppsFlyer, Foursquare, etc) - Ability to manage multiple campaigns and priorities simultaneously without dropping the ball - Clear communicator who can translate technical details for non-technical stakeholders - Self-starter who does not need to be managed closely to deliver excellent work - The Trade Desk certification strongly preferred Competitive compensation and benefits package - This position offers a competitive salary commensurate with experience and qualifications - Medical, Vision and Dental on day 1 for you and your family - Open Vacation Policy - Opportunity for discretionary bonus - Paid Maternity and Paternity programs - Safe Harbor 401k plan with employer match - Wellness and cell phone stipend - Birthday gift card and employee tenure bonus - Hybrid work environment that emphasizes flexibility and balance, offering the option to work from home or from our modern office in Berkley, MI. KORTX is an equal opportunity employer. We’re committed to building a diverse, inclusive team where everyone belongs. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, age, veteran status, or any other protected status. We do not currently sponsor H-1B visas #LI-DNI ​​​​​​

Role Description We are seeking an experienced and highly organized Operations Assistant to support the day-to-day administrative and operational functions of a growing Australian underground mining business. This role is ideal for someone with strong senior administrative experience who thrives in a fast-moving environment and can confidently manage multiple priorities with minimal supervision. You will work directly with the business owner and internal team to ensure smooth coordination across schedules, communications, documentation, payroll support, and general operations. Key Responsibilities: - Manage and organize business emails, calendars, and administrative correspondence - Coordinate communication between suppliers, contractors, clients, and internal staff - Assist with employee roster creation and workforce scheduling - Support daily operational coordination across multiple active projects - Maintain accurate records, documentation, and filing systems - Assist with payroll processing and bookkeeping support - Manage data entry, invoice tracking, and financial administration tasks - Utilize Xero software for bookkeeping and operational support where required - Monitor and follow up on operational tasks to ensure deadlines are met - Provide general executive and operational assistance to the business owner - Support process improvement initiatives to increase operational efficiency - Handle ad hoc administrative duties as required Qualifications - Minimum 3 to 5 years of experience in an Operations Assistant, Executive Assistant, Senior Administrative, or similar support role - Strong organizational and multitasking abilities - Excellent verbal and written English communication skills - Proven ability to work independently and manage competing priorities - Experience handling supplier and client communications professionally - Strong attention to detail and problem-solving skills - Experience with payroll and bookkeeping functions preferred - Practical experience using Xero software is highly preferred - Proficiency with Microsoft Office Suite and Google Workspace - Ability to adapt quickly in a fast-growing and evolving business environment - Reliable internet connection and suitable remote work setup required Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)