Title: Information Services Specialist (28 hrs) Main Adult Services Location: OH United States Job Description: This is a grant-funded position to support the work of the Business & Nonprofit Resource Center. This position currently funded for one year, however, the position is anticipated to be funded for at least 2 years Job Title: Information Services Specialist (28 hrs./Non-Exempt/Part-time) Location: Main Library - Adult Services Starting Pay Range: $21.49 - $28.89 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/. What We Offer: - A robust benefits package that supports your physical, mental, and financial well-being. - Comprehensive medical, dental, and vision plans to meet your healthcare needs. - A qualified employer for Public Service Loan Forgiveness. - Access to mental health resources and employee assistance programs for your peace of mind. - Generous paid time off and leave options to balance your work and personal life. - Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. - A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ About the Position: As an Information Services Specialist, you will answer customer questions, organize and lead programs and services for adults and assist with overall customer service under the guidance of the Manager or Librarian. You may perform collection management activities and/or serve as the location liaison for Life Skills services (e.g. job search assistance, digital inclusion support and other social services.). Position Schedule - Mon/Tues/Thurs - 9am-4pm or 10am- 5pm - Wednesday - 2pm-9pm - Fridays/Saturdays as needed - 1 in 5 Sundays - 1pm-5pm What You'll Do: - Proactively provides a high level of customer service and assists customers through various aspects of utilizing the Library. - Interviews, researches and answers customer questions by locating appropriate sources of information using a variety of tools and resources. - Plans, promotes, presents or coordinates programs for adults at the location and off-site, focusing on the needs of customers. - Performs collection management activities following the direction of the Collection Lead and Collection Programs Leads. - Creates displays and merchandises materials. - Ensures that the location is neat, orderly, appealing and inviting to customers and staff. - May be the location liaison for Life Skills, working with the Library's Life Skills Program Leader and community members to understand and meet the needs of adult customers, particularly in the areas of social services and job help. - Maintains personal skills to assure quality of service in areas of library collections, technology, readers' advisory and reference, social services, job and career help resources and knowledge of community resources. - Establishes and maintains relationships and communication with local community organizations and resources to bring information, programming and services to the library location. - Assumes responsibility for the operation of the location in the absence of a manager. - Coordinates volunteer activities including orienting, training and scheduling. - Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: - Bachelor's Degree required. - 1-3 years' customer service experience required. - Experience delivering programs and services to diverse audiences preferred. - Ability to express self effectively and concisely, both orally and in writing. - Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. - Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 50 lbs. and the frequent lifting or pushing of up to 20 lbs.

Role Description This is the kind of opportunity people look back on as the defining chapter of their career. You won’t step into a mature machine built by someone else. You’ll build the operation that protects hundreds of breakthrough inventions across human health, artificial intelligence, advanced wellness technologies, and future-defining scientific innovation. You’ll feel the pride of helping transform bold ideas into protected discoveries that could influence millions of lives around the world. You’ll help accelerate the pace of invention itself. Entire categories of innovation may move faster because of the systems, standards, and leadership you create here. This is not a maintenance role. It is a chance to build something rare. You’ll lead one of the most ambitious in-house patent initiatives being assembled anywhere today — combining elite talent, AI-powered invention workflows, and extraordinary filing velocity to create a model the industry will eventually try to imitate. Years from now, when others point to how modern patent operations changed, you’ll know you helped build one of the first systems that proved it was possible. Your next 5 minutes could land you in our top 5% shortlist — click Apply to start your application (a short, simple step to put you in the running). Qualifications - Minimum 5 years of patent operations experience in a high-volume environment. - Experience managing 100+ concurrent patent applications. - Strong working knowledge of USPTO Patent Center filings. - Advanced fluency with at least one major docketing platform such as CPI, Anaqua, FoundationIP, or IPfolio. - Experience working with AI-augmented drafting or production workflows. - Strong operational communication skills with a direct, deadline-driven reporting style. - Demonstrated cost-discipline and production-oriented operational management. Requirements - Supervise six Patent Agents and one Patent Paralegal across multiple technology domains. - Operate the end-to-end filing pipeline from inventor intake through prosecution and issuance. - Own all docketing deadlines, conversions, filings, fee management, and portfolio status tracking. - Coordinate AI-generated drafting workflows and route work across domain specialists. - Monitor production quality and continuously improve operational throughput. - Coordinate foreign filing strategy with local counsel on a jurisdiction-specific basis. - Deliver concise operational reporting directly to executive leadership. Benefits - Opportunity to build and lead a large-scale in-house patent operation. - Direct partnership with founder and executive leadership. - Exposure to advanced AI-enabled operational systems. - High-impact leadership role across multiple emerging technology categories. - Fast-moving, execution-focused environment with significant ownership. - Medical, Dental, and Vision coverage. - Accident, Hospital Indemnity, and Critical Illness. - Employee Assistance Program (EAP). - Employer Paid Life and AD&D Insurance. - Optional Supplemental Life and AD&D Insurance. - Short- and Long-Term Disability Insurance. - Flexible Spending Accounts. - Health Spending Accounts. - Dayforce Wallet – get paid as you earn. - Employee Discount. - Retirement Planning (401k with matching contribution). - Pet Insurance. - Wellness Program Offerings. - Paid Time Off, accrued per pay period based on years of service, starting at 25 days annually. - 9 Paid Holidays per year, including 1 floating holiday.

• Provide leadership and strategic direction for IT Operations, including infrastructure, cloud platforms (Azure), Microsoft 365, and enterprise systems • Lead and develop high-performing teams through coaching, mentorship, and a culture of accountability and continuous improvement • Ensure IT services are reliable, secure, and optimized to support strong member and employee experiences • Drive maturity and continuous improvement in IT Service Management practices, including incident, problem, change, and capacity management • Translate enterprise strategy into multi-year operational plans, roadmaps, and investment priorities • Manage IT Operations budgets and ensure cost-effective use of resources, including vendor and third-party partnerships • Oversee enterprise infrastructure and cloud environments, ensuring scalability, performance, and resilience • Establish strong governance, standards, and control frameworks to support regulatory compliance and operational excellence • Lead disaster recovery and business continuity planning, ensuring readiness through regular testing and alignment to business needs • Collaborate with internal teams (Security, Architecture, Data, and Platforms) to deliver secure, scalable, and innovative technology solutions.

Role Description Zur Verstärkung unseres Managed Service Teams suchen wir zum nächstmöglichen Zeitpunkt unbefristet einen IT Operations Engineer (m/w/d) in Vollzeit. Als IT Operations Engineer in unserem Managed Service Team (MST) arbeitest Du an kundenübergreifenden technischen Aufgaben, analysierst Monitoring-Vorfälle, pflegst unsere Plattformdienste und bringst dich in die Weiterentwicklung unseres Managed-Service-Portfolios ein. Dein Schwerpunkt liegt auf administrativen Tätigkeiten in komplexen IT-Service-Umgebungen mit Fokus auf Skalierbarkeit, Standardisierung und Automatisierung: - Monitoring & Incident Handling: Qualifizierung und Bearbeitung technischer Meldungen aus unserem RMM-System (z.B. Auslastung, Backups, Endpoint-Sicherheit etc.). Du analysierst die Ursache, bewertest den Handlungsbedarf und führst – wo möglich – selbstständig Remote-Maßnahmen durch. - Weiterentwicklung unserer Überwachungssysteme: Du entwickelst die Monitoring-Logik kontinuierlich weiter – mit PowerShell, Bash und Low-Code-Tools (LCDP) – und optimierst damit die Integration unseres Technologie-Stacks, unseres PowerShell-Moduls sowie kundenspezifischer Anforderungen. - Bulk Operations & Standardisierung: Durchführung kundenübergreifender technischer Maßnahmen – z.B. im Rahmen von Sicherheitsvorfällen oder zur Systemhärtung. Ziel ist es, individuelle Kundenumgebungen mit sinnvollen Standards und einheitlichem Betriebsniveau auszustatten. - Endpoint Management & M365-Umgebungen: Betreuung unserer zentralen Endpoint-Management-Lösungen, inklusive Integration und Weiterentwicklung von Microsoft Autopilot, Intune und angrenzenden Microsoft-365-Diensten. - Managed Services & Appliances: Pflege und Betrieb von Kernkomponenten unserer Managed Services: Backup-Systeme, Security-Lösungen, RMM-Agenten, Netzwerk-Tools u.ä. - Onboarding von Neukunden: Systemische Integration neuer Kunden in unser zentrales Service-Backend (Skripting, Mandantenkonfiguration, Automatisierungslogik). - Serviceentwicklung & Optimierung: Weiterentwicklung bestehender Services (z.B. Endpoint-Richtlinien, Automatisierungen), sowie Mitarbeit an neuen Ideen zur Effizienzsteigerung im Betrieb. Qualifications - Erfolgreich abgeschlossene Ausbildung als Fachinformatiker*in Systemintegration oder ein Studium im Bereich Informatik / Wirtschaftsinformatik bzw. eine vergleichbare Qualifikation. - Mehrjährige Erfahrung im IT-Systemhaus, bei einem Managed Service Provider oder in vergleichbaren Umgebungen mit Kundenverantwortung. - Fundiertes Wissen in der Administration von Windows-Server- und Client-Systemen, Active Directory, Netzwerken sowie Microsoft 365 (insbesondere Endpoint Management, Autopilot, Intune). - Fortgeschrittene Erfahrung in der qualifizierten Einschätzung von Monitoring-Meldungen, Ursachenanalyse und Einleitung von angemessene Maßnahmen. - Analytische und systemische Denkweise. - Idealerweise erste Erfahrung mit PowerShell oder Bash und Interesse an der Einarbeitung in unsere Automatisierungslösungen und Tools. - Strukturierte und prozessübergreifende, sowie sorgfältige Denk- und Arbeitsweise. Konstruktive Arbeit im Team, und eigenes Interesse an Wissensaustausch und gemeinsame Lösungsfindung sind selbstverständlich. Benefits - Ein Ort mit Sinn – und Parkplatz: Du wirst Teil eines Teams, das zusammenhält und weiterdenkt. Dein Auto parkt kostenlos in Köln. - JobRad oder Jobticket? Oder beides – du entscheidest, wie du am liebsten pendelst. - Teamevents & Bewegung: Ob Firmenlauf, Kicker-Turnier oder Feierabendbier – wer mag, ist dabei. - Gelebte Nachhaltigkeit: Digitale Prozesse, eine E-Auto-Flotte für Kundentermine und unser eigener CYBERDYNE Forest. - Gesundheit & Genuss: Zuschuss bei Mealmates, Teamküche, Urban Sports Club und Kooperation mit DoQtor. - Moderne Ausstattung: Leistungsfähige Hardware und – je nach Rolle – ein aktuelles iPhone inklusive. - Ruhe finden: Entspannungsbereich im Haus oder eine Runde Yoga direkt im Park vor der Tür. - An morgen denken: Wir unterstützen dich aktiv beim Thema Altersvorsorge. - Erholung: Finden wir zum Beispiel beim gemeinsamen Mittagessen oder bei unseren 30+1 Urlaubstagen.