Role Description The Book Promotions Coordinator (Contractor) exclusively supports Rethink Books, an imprint of Advantage | The Authority Company that partners with business leaders, entrepreneurs, and professionals to position their books as strategic tools for authority building, brand growth, and thought leadership. Rethink Books is seeking a highly organized and proactive Book Promotions Coordinator (Contractor) to support the coordination and execution of promotional campaigns for authors launching nonfiction business books. Responsibilities may include: - Coordinating Amazon optimization initiatives - Managing Amazon A+ Content - Executing bestseller campaigns - Overseeing Goodreads promotions - Creating press releases - Developing social media assets - Designing promotional materials such as bookmarks, banners, and business cards This role is heavily focused on campaign coordination, execution, organization, and author communication. Contractors are typically assigned a portfolio of approximately 25 active authors at a time, though campaign volume, timelines, and workload may vary based on launch schedules and selected promotional services. Successful candidates are highly responsive, detail-oriented, and capable of managing multiple campaigns simultaneously while collaborating with distributed teams in a fast-paced remote environment. This is a fully remote, long-term contract opportunity with flexible scheduling. However, candidates must be available during standard business hours to support collaboration, author communication, internal meetings, and time-sensitive deliverables. Qualifications - Highly organized and proactive - Detail-oriented - Capable of managing multiple campaigns simultaneously - Ability to collaborate with distributed teams - Responsive in a fast-paced remote environment Requirements - Experience in campaign coordination and execution - Familiarity with Amazon optimization and A+ Content - Knowledge of bestseller campaigns and Goodreads promotions - Strong communication skills for author interaction - Ability to work during standard business hours Benefits - Fully remote work - Long-term contract opportunity - Flexible scheduling

Role Description We are looking for a Technical Success Manager to join our Customer Success team. This is a remote role preferably based in the Northeast (NJ, DC, NYC, MA, NC), reporting to the Senior Manager, Technical Success. In this role, you will act as the primary technical partner for customers, helping them successfully adopt, use, and derive ongoing value from the company's product or platform. This role combines relationship management, technical guidance, and cross-functional coordination to improve customer outcomes, reduce risk, and support retention and growth. What you’ll do (Role Expectations) - Own a portfolio of customers and drive technical adoption, value realization, and long-term success. - Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance. - Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience. - Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes. - Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements. Qualifications - Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role. - Ability to explain technical concepts clearly to both technical and non-technical stakeholders. - Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts. - Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution. - Strong project management and communication skills in a fast-paced, cross-functional environment. Requirements - Experience supporting SaaS, cloud, API, data, or enterprise software products. - Experience with customer health metrics, renewal support, or expansion-focused account planning. - Experience creating scalable enablement materials, playbooks, or technical best-practice documentation. Benefits - Various health plans. - Time off plans for vacation and sick time. - Parental leave options. - Retirement options. - Education reimbursement. - In-office perks, and more!

• Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program • Join all internal calls and post-sale client calls • Prepare decks ahead of post-sale client calls and QBRs • Gather and prepare materials for campaign launches • Prepare regular client campaign reports • Monitors pacing and escalates potential concerns to Client Success and Sales counterparts • Works across multiple internal teams to support product and answer client questions • Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns • Identify client, category, and product trends • Consistently provides optimizations for campaign growth to clients and internal team members • Utilizes several internal tools to review and analyze data, manage client accounts, and support clients’ needs effectively • Help establish processes to increase efficiency and offer creative solutions to solve problems

• Nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers. • Support customers in achieving meaningful outcomes through their influencer marketing programs. • Analyze customer engagement data to identify risks and opportunities. • Drive platform adoption through strategic business reviews and roadmap discussions. • Collaborate with Implementation and Services teams to ensure successful onboarding. • Act as the customer’s internal advocate, channeling product feedback to inform roadmap decisions.