• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Role Description We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS /AI (ideally Customer Experience and Presence Management) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations. Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base. Responsibilities - Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion - Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership. - Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth. - Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes. - Comfort in prospecting and asking for referrals in the existing Account base. - Help craft our sales playbooks. Qualifications - 3+ years of relevant account management experience - 3+ years of SaaS sales cycle experience - Excellent written, verbal and presentation skills - Well organized with effective activity and time management skills - Understanding of strategic account planning and identifying white space opportunities - Experience with CRM and sales productivity tools like Outreach or SalesLoft - Be a team player, you enjoy getting your hands dirty when needed - You LOVE work as much as we do and can dedicate your life to this while it gets off the ground Desired - Experience with digital marketing - You prefer building rapport with customers over annoying, aggressive sales tactics Benefits - 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) - Flexible PTO - 401(k) with company match - Flexible work from home options available - Maternity & Paternity Leave - Employee Resource Groups - network with like-minded "Birds" - Abundant opportunities that come with a dynamic and fast-growing organization!

• Support the team servicing existing accounts • Develop account strategy and execution • Build and maintain relationships with clients • Ensure revenue retention and growth • Cross-sell initiatives and act as primary liaison