Role Description MV Digital Group is looking for a Sr. Media Strategist who’s genuinely curious about how things work. Someone who asks the kind of questions that reframe a problem, and who can translate what a client is asking for into what their campaign actually needs. You’ll lead strategy on tier-1 campaigns, work with clients regularly (mostly digitally, occasionally in person), and play a real role in how our junior planners develop. You’ll get close partnership, direct feedback, and a manager who’s invested in your craft. We’re looking for someone who brings strong systems thinking, good judgment under ambiguity, and the kind of intellectual range that makes the room smarter. Compensation for this position is comprised of a base salary plus incentive compensation. The base salary range is $70,000 to $75,000 per year. Additional incentives bring total potential compensation to $84,000 - $94,200. What you’ll do - Lead strategy development on tier-1 campaigns from brief through execution, partnering with account, creative, and analytics teams. - Work with clients consultatively: ask the questions that reframe the problem, push back thoughtfully when needed, and guide them toward what the campaign actually needs (not just what the brief asked for). - Lead client meetings and presentations with a clear point of view, navigating real-time feedback and the occasional contradictory ask. - Develop media plans, decks, and memos with a narrative point of view: clear written work that holds up live in the room. - Run media math, budget reconciliation, and campaign pacing with confidence and a hold on the details. - Lead research efforts: know where to look, move quickly, and pull insights into strategic recommendations. - Mentor junior planners by asking good questions, modeling strong process, and helping them level up. - Stay current on media, culture, and what’s happening in clients’ worlds, and bring perspective rather than summaries. Qualifications - Bachelor’s degree in marketing, communications, or related field preferred. - Minimum 5 years in media planning, including hands-on experience leading tier-1 campaigns. Coaching or mentoring experience is a plus. - Confident with media math, budget reconciliation, and pacing. - A strong track record of media decks and strategic memos written and presented to clients. - Client-facing experience leading meetings, presenting work, pitching media proposals and RFPs, and navigating feedback in the room. - Comfort across digital media platforms with hands-on experience in search, social, and/or DSP a plus. - Experience in political, advocacy, higher ed, or utilities verticals is a plus. - Sharp organizational and analytical instincts, comfortable juggling multiple campaigns on tight timelines without losing the details.

Role Description Como Creative Specialist com foco em IA & Branding, você será responsável por construir a fábrica de agentes de IA da célula de Branding — identificando tarefas repetitivas no processo criativo, automatizando-as com agentes e elevando a barra de qualidade do time, contribuindo diretamente para a evolução do modelo de operação do Creative e para a construção da marca Jusbrasil. A célula de Branding cuida do posicionamento institucional da marca e das entregas mais estratégicas de comunicação. Esta é uma posição de IC, com papel de liderança técnica — não de gestão de pessoas. Você define padrões, distribui entregas, alinha com stakeholders e ajuda o time a desenvolver fluência em IA. - Construção da fábrica de agentes de IA - Mapear e priorizar tarefas repetitivas de produção no time de Creative, identificando as de maior potencial de automação. - Construir o primeiro agente funcional em até 30 dias, evoluindo para um pipeline completo de briefing → IA → validação humana → entrega. - Documentar os sistemas criados para que o time opere com autonomia, sem depender de quem construiu. - Liberar capacidade do time via automação, com meta de no mínimo 3h semanais por pessoa. - Liderança técnica da célula de Branding - Distribuir entregas e priorizar demandas com o time, alinhando expectativas com stakeholders internos (Produto, Comunicação, People). - Revisar e elevar o output criativo da célula — entendendo e apontando como melhorar, não apenas aprovando. - Contribuir com avaliação e calibração junto à liderança, sem assumir gestão formal de pessoas. - Desenvolver fluência em IA no time, garantindo que a adoção das ferramentas escale para além de uma única pessoa. - Branding estratégico e comunicação institucional - Criar campanhas, peças e narrativas institucionais de alta qualidade, com consistência e evolução da identidade visual do Jusbrasil. - Atuar diretamente em entregas estratégicas e sensíveis de marca, contribuindo para posicionamento, conceito e linguagem. - Garantir que decisões de marca permaneçam humanas — sabendo onde a IA entra e onde ela não deve entrar. - Growth e orientação a resultado - Criar criativos orientados a conversão, testando hipóteses e iterando com base em dados. - Trabalhar em conjunto com Marketing, Produto e Conteúdo na construção e leitura de experimentos. - Definir e acompanhar KPIs do time de forma consistente (CTR, taxa de conversão, engajamento por formato). Qualifications - Repertório sólido em design, branding e comunicação institucional, com trânsito fluido entre social, branding e marca. - Uso real de IA no processo criativo no dia a dia — como ferramenta de trabalho central, não como curiosidade ocasional. - Experiência com pelo menos um projeto de automação ou sistema criativo apoiado por IA. - Capacidade comprovada de dar e receber feedback criativo com clareza, elevando a régua técnica do time. - Excelente comunicação verbal e escrita, com raciocínio estruturado e capacidade de simplificar o complexo. - Capacidade de trabalhar de forma colaborativa com áreas distintas (Produto, Marketing, Comunicação), influenciando decisões sem autoridade formal. - Mentalidade de dono — autonomia para destravar entregas sem depender de briefing perfeito. Requirements - Construção de agentes ou workflows criativos com ferramentas de automação (Make, Zapier, n8n, APIs). - Experiência em agência com transição para dentro de empresas, levando IA como infraestrutura de operação. - Prompt engineering aplicado a produção criativa (visual + copy). - Criação de pipelines replicáveis e documentados, que outros executam sem depender do criador. - Vivência com criativos de performance e leitura de métricas (CTR, conversão, otimização). Company Description Transformar o sistema de Justiça com tecnologia não é um desafio trivial. Por isso, o Jusbrasil se posiciona como uma empresa AI-first, que utiliza IA Generativa, dados massivos e engenharia de ponta para resolver problemas complexos e criar impacto real em escala. - + de 1,2 bi de documentos jurídicos de interesse público - + de 1PB de dados na nossa infraestrutura de tecnologia - + de 30 m de usuários - + de 500 colaboradores - + de 80% dos advogados brasileiros cadastrados

• Develop and refine our paid social creative strategy with a focus on scalable creatives across the entire funnel (ToF, MoF, BoF) • Conceptualize high-converting direct-response ads — from hooks and scripts to clear messaging and conversion logic • Develop strong creative territories, new ad concepts, and launch narratives for existing and new products • Analyze performance data and creative insights to iteratively develop winning creatives and derive new testing approaches • Develop and prioritize various ad formats such as UGC, skits, greenscreen, social proof, and comparison ads • Work closely with design, content, and performance marketing teams to rapidly translate ideas into effective creatives • Plan larger assets such as shoots or hero videos, always with a clear focus on performance and scalability

Role Description As a Knowledge Strategist Team Lead at Instacart, you are the primary point of contact for CX Shopper, Customer, and Retailer pillars, managing the full flow of readiness and improvement requests — from intake and prioritization through production and publication — with a focus on speed, quality, and automation. You will directly lead a team of Knowledge Strategists/Associates. You will work hand-in-hand with partner teams like Learning & Development to ensure knowledge and training content are co-developed and aligned. You are a specialist workflow subject matter expert, a cross-functional relationship builder, and a high-throughput executor — comfortable managing significant volume while maintaining high standards. The Instacart Customer Experience Process Improvement & Content Operations (PICO) team harnesses our collective expertise to create world-class customer support experiences that foster loyalty, solve problems efficiently, and support the continuous evolution of our business. The Knowledge Strategy team is vital for maintaining the integrity and accessibility of company information for our Customer Experience support team. We play a direct role in Instacart's success by managing and optimizing how knowledge is shared and utilized across the company, fostering a culture of transparency and informed decision-making. In this role, you will ensure that Instacart's CX specialists are always equipped with current, accurate, and actionable knowledge. You will: - Support the readiness intake and execution process, facilitating the end-to-end flow of readiness requests from CX pillars and internal teams. - Act as the primary Knowledge Strategy representative for CX Shopper, Customer, and Retailer pillars. - Maintain a tight working relationship with L&D team members to align knowledge and training content development. - Maintain deep familiarity with CX specialist workflows, app interfaces, and contact journeys across Shopper, Customer, and Retailer. - Act on improvement requests from specialists, QA, and Continuous Improvement Analytics. - Directly manage a small team of Knowledge Strategists/Associates, providing coaching and mentorship. - Ensure all readiness deliverables are error-free and meet content standards. - Lead the team's use of AI-driven tools to streamline content production. Qualifications - 4+ years of experience in process improvement and/or knowledge management within a high-volume customer support organization. - Proven ability to identify, articulate, and resolve end-to-end operational inefficiencies. - Robust, hands-on understanding of contact center and CRM systems (e.g., Salesforce, Genesys). - Advanced ability to interpret and leverage CX metrics (e.g., AHT, FCR) and content metrics. - Exceptional written and verbal communication skills. - Experience leveraging AI/automation tools to streamline workflows. - Demonstrated ability to lead, mentor, and develop individual contributors. - Proven track record managing high-volume, time-sensitive intake processes. Requirements - 4+ years of experience in a tech or startup environment. - Advanced proficiency in using AI tools to automate processes. - Experience leading transformational knowledge projects. - Intermediate proficiency in SQL to query databases. - Advanced understanding of change management best practices. - Deep familiarity with Shopper, Customer, and Retailer contact journeys. - Experience partnering with L&D or co-developing training and knowledge content. - Familiarity with readiness automation workflows and structured content publishing pipelines. Benefits - Highly market-competitive compensation and benefits. - Remote work flexibility under the Flex First policy. - Eligible for a new hire equity grant and annual refresh grants.