• Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support • Define what provider success looks like nationally, including success metrics, KPIs, and performance standards • Translate value-based care strategy into scalable, repeatable operational processes • Establish and evolve core provider success workflows, playbooks, and engagement models • Approve changes to core provider success processes, tooling, and engagement approaches • Set national priorities, sequencing, and investment focus for provider success initiatives • Translate enterprise strategy into clear expectations and priorities for regional provider success leaders • Provide strategic frameworks, tools, and guidance for consistent account planning and execution • Ensure alignment between national standards and regional execution, balancing standardization with local market realities • Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions • Build, lead, and develop a high-performing national provider success operations team • Establish clear goals, accountability structures, and performance management tied to national outcomes • Support national growth through scalable operational and account management models • Contribute to enterprise planning for new market launches, program expansions, and provider network growth • Provide interim leadership support to field teams during periods of expansion or transition, as needed

• Oversee financial management across country offices, both directly and via setting up the right mechanisms for CDs to better manage their country operating budgets ($150M+ per year across all country offices). • Ensure country offices are well-structured, compliant and able to deliver impact at scale, in partnership with CDs • Provide operational support to CDs across financial management, people/HR, compliance, procurement, administration, IT, security. • Lead new country and project office setups, and responsible wind-downs. • Facilitate evolution of country office organigrams and talent management systems to strengthen leadership and long-term sustainability. • Partner with GSS departments and CDs to embed global standards, systems and policies in country operations and adapt them for local context. • Coordinate with Legal & Compliance to keep country registrations and statutory requirements up to date; support sourcing of legal counsel when needed. • Develop and implement a compliance certification process for country offices, that clarifies CD’s accountabilities and provides assurance, through periodic verification, that county offices are meeting core operational and compliance standards. • Run periodic spot checks to identify risks early and support CDs in addressing them. • Serve as primary contact for GSS functions (People, Compliance, Procurement, Corporate Audit, Security, IT, Risk). • Define and refine responsibilities and R&R between GSS and country offices. • Facilitate cross-office information flow and best-practice sharing. • Oversee risk monitoring and mitigation across countries. Manage and maintain cross country risk dashboard • Partner with GSS on ensuring CDs are monitoring and managing country-specific risks and maintaining a global risk register • Backstop, lead, or participate in crisis management • Facilitate a culture of proactive risk management across all country offices • Join and represent Programs in regular GSS/country office coordination meetings. • Lead or contribute to org-wide initiatives to advance and evolve country office management. • Take on special initiatives and projects as assigned • Any other responsibilities as required

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). • Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. • Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. • Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. • Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). • Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

• Coordinate ACH merchant and partner onboarding workflows, ensuring required applications and documentation are complete and internal onboarding prerequisites are met prior to Relationship Manager assignment. • Manage the internal submission, validation, and tracking of ACH merchant and partner applications to ensure accuracy and completeness. • Serve as the primary internal coordination point during onboarding across cross-functional teams to support readiness for RM engagement. • Monitor and triage inbound inquiries received through the shared sales inbox, performing initial screening and routing to the appropriate owner. • Schedule and lead initial onboarding calls with partners to walk through processes and capture requirements, with assigned RMs present. • Own post-call follow-up execution, including preparation and distribution of onboarding summaries, coordination of documentation requests, and tracking of internal action items. • Prepare and distribute standardized ACH document packages, agreements, applications, and onboarding materials. • Manage and maintain partner-specific ACH application templates, including custom pricing and configuration fields, ensuring alignment with approved commercial inputs and centralized control. • Maintain and coordinate updates to ACH agreements, applications, reference documentation, forms, and external-facing materials in collaboration with Marketing, Product, Legal, and Operations, ensuring accuracy and organized storage. • Serve as an internal point of contact for day-to-day ACH process and documentation questions, escalating policy, pricing, or exception requests as appropriate. • Collaborate with Learning & Development and other stakeholders to maintain accurate, version-controlled ACH content within the Nuvei Info Center and other internal knowledge repositories. • Prepare and maintain routine operational reports related to onboarding status, documentation completeness, and pipeline activity to support visibility and coordination. • Identify recurring issues, process gaps, or inefficiencies within onboarding and partner operations workflows and recommend improvements to enhance consistency and execution efficiency.