Role Description The Service Coordinator is responsible for managing the collection, processing, tracking, and resolution of all service issues related to project execution across the company. This includes coordinating with Project Managers, Ops Leads, Studio Teams, and vendors to improve response time and overall service quality. The Service Coordinator also plays a key role in vendor communication, issue analysis, and service reporting to help reduce resolution timelines and enhance customer satisfaction. Essential Responsibilities - Issue purchase orders, train in service process, and send weekly progress reports to Studios detailing open service requests. - Develop, implement, and manage standard procedures for receiving, tracking, and evaluating service requests from internal and external stakeholders. - Ensure accurate processing of service requests from Project Managers, Sales, and customers within company service standards. - Notify manufacturers of product defects/damages and secure timely delivery of replacement parts or units. - Oversee service system workflows and ensure consistent execution by team members. - Train team members on service protocols and proper documentation methods. - Monitor the national status of all open service issues and communicate regular updates to Studio Teams and Direct Managers. - Maintain an updated companywide service log to provide visibility across all open projects. - Continuously improve the service resolution system to increase efficiency and reduce average resolution times. - Work with internal teams to ensure freight claims are submitted within required carrier deadlines (when applicable to service). - Compile service-related data from vendors, Project Managers, and internal teams. - Identify trends and patterns in recurring issues and escalate findings to reduce future occurrences. - Create and distribute a weekly service report summarizing open service issues, percentage of service issues open over 30 days, and Studio-specific accomplishments and progress. - Train internal stakeholders on utilizing service resources and reporting tools. - Serve as the primary contact for vendors on service-related matters. - Gather vendor-specific service information, such as warranty terms, policies, and expected lead times. - Communicate trends and service feedback to vendors. - Negotiate replacement products or parts in applicable situations and escalate issues where necessary. Qualifications - Associate degree or equivalent professional experience required; Bachelor’s degree preferred. - Strong understanding of project management principles including scope, scheduling, logistics, risk management, order management, and project administration. - 2–5 years of experience in service coordination, vendor management, or related operations roles. - Experience with Salesforce and NetSuite preferred. - Excellent interpersonal and communication skills, both written and verbal. - Highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment. - Strong analytical and critical thinking skills. Orientation All Meteor new hires are expected to attend an in-person cultural orientation, which typically takes place 3 to 6 weeks after their start date and requires travel to our home office in Gainesville, FL. This one-week experience is focused on company culture, values, and connection across teams and is separate from role-specific job training. Employees may also be asked to travel for annual company meetings or other business events. All required business travel expenses are covered by Meteor in accordance with our travel and expense policy. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Regularly required to talk or hear. - Frequently required to use hands or fingers, handle or feel objects, tools, or controls. - Occasionally required to stand, walk, sit, and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Benefits - Medical, Dental, Vision - Basic Life AD&D (100% employer paid) - Short Term Disability (100% employer paid) - Long Term Disability (Not employer paid) - 401(k) + matching - Supplemental Insurance - Flexible Spending Account - Paid Time Off - Paid Parental Leave (8 weeks) - 2 Volunteer Days - 9 Company Paid Holidays - Primary Caregiver Leave (40 hours) - Employee advocates serving to sustain employee wellness in the workplace

• Design, implement, and maintain scalable cloud infrastructure primarily in AWS • Architect and operate highly reliable APIs, web services, and data ingestion pipelines • Lead infrastructure standardization using Infrastructure as Code (Terraform and related tooling) • Design and optimize event-driven and queue-based systems for high-volume telemetry and distributed processing workloads • Develop scalable and secure serverless and containerized architectures where appropriate • Establish infrastructure best practices for: reliability, observability, disaster recovery, security, cost optimization, deployment automation • Support compliance initiatives including SOC2 and GDPR requirements • Design and maintain secure networking architectures, IAM strategies, and secrets management practices • Collaborate with firmware, backend, AI, and product engineering teams to support platform scalability and operational excellence • Evaluate and recommend appropriate database technologies based on workload requirements and tradeoffs • Improve CI/CD pipelines and engineering workflows • Participate in operational troubleshooting and incident response for production systems

• Responsible for the design, implementation, and optimization of cloud architectures based on Microsoft Azure. • Define scalable and secure solutions, supporting the migration of applications to the cloud. • Ensure the efficiency, reliability, and performance of cloud services. • Collaborate with technical teams to design end-to-end architectures, automate infrastructure processes, and promote best practices in cloud adoption and governance.

Title: Azure Cloud Architect Location: Cheektowaga United States Job Description: Role Overview To boost sustainable business growth and enhance its services Sodexo has embarked on an Azure public cloud transformation. The transformation goal is to modernize the infrastructure platforms and enterprise applications utilizing Azure cloud services and technologies. Under this program, the cloud team will ensure a strong alignment and collaboration between the Business and IS&T teams key stakeholders. Interested in joining the team? We are looking for an Azure Cloud Architect to join a dedicated team of Cloud Architects within the North American (NORAM) Team. - Architect, design, develop, and troubleshoot cloud solutions across a hybrid cloud platform - Work closely with the Global Teams (Infrastructure, Security, Network, Enterprise, Application & Data) to ensure the platform/product designed and deployed are secure and compliant with Sodexo Standards and global cloud program strategy. - Effectively Interface with Application Sponsors and Owners at varying organizational levels This is a Remote Role with the preferred candidate residing in the Eastern Standard Time Zone What You'll Do - Check and analyze the technical impacts of new solutions and their integration within the existing ecosystem. - Design the technical architecture with a focus on user experience, scalability, standardization, costs, and security - Accurately scope multiple concurrent project requirements and meet delivery timelines. - Understand delivery requirements, identify process and knowledge gaps and work to bridge them. - Clearly understand business and technology dependencies and collaboratively works with cross-functional teams to assist in delivering solutions in a timely manner - Create technical documentation and architecture diagrams - For all new projects or technologies, participate in the impact assessment on existing or planned infrastructure. - Recommend technical solutions based on Sodexo Global Standards to maintain consistency throughout this period of change. - Advise on the use and possible implementations of Cloud Platforms within the Sodexo ecosystem. - Manage architectural choices and orientations while keeping alignment with the Global standards. - Have a strong understanding across Cloud and infrastructure components (servers, Virtualization, storage, network data, and applications) to deliver end to end Cloud Infrastructure architectures and designs. - Have knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc - Interact with the entire ecosystem of the Cloud Competency Centers cross Regions. - Work in team with architects from other fields (Enterprise Architects, Data Architects, Security Architects, Network Architects, Application Architects) - Manage partner relationships and development efforts across multiple teams and areas of responsibility. - Promote the architectural standards defined by the Global Cloud Competency Center and ensure alignment with Global Enterprise Architecture guidance & principles What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Required skills in Cloud Architecture around Azure (Ability to design and implement cloud infrastructure, platforms, and applications) o Minimum Azure architect certification - AZ 305 or equivalent: Microsoft Certified Azure solutions Architect o 5 years' experience in Azure architecture role o 10 years' experience in architecture role including data center technologies o Experience working with Azure DevOps in Scrum or Agile methodology - Knowledge of various complex IT ecosystems in addition to cloud architecture - Knowledge of IT Management (ITIL) processes - Have excellent written and verbal communication skills. - Knowledge of how to solve problems (Being able to correctly analyze problems, have intelligent communication with colleagues and lead to a quick conclusion) - A sense of Flexibility (flexible to new technologies, and have the ability to capture them quickly) Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Bachelor's Degree or equivalent experience Minimum Management Experience: 0-5 years Minimum Functional Experience: 5 years