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Accelerating Engagement
Service Coordinator
Location
United States
Posted
59 days ago
Salary
$21 - $26 / hour
Seniority
Mid Level
Job Description
Service Coordinator
Meteor Education
Role Description The Service Coordinator is responsible for managing the collection, processing, tracking, and resolution of all service issues related to project execution across the company. This includes coordinating with Project Managers, Ops Leads, Studio Teams, and vendors to improve response time and overall service quality. The Service Coordinator also plays a key role in vendor communication, issue analysis, and service reporting to help reduce resolution timelines and enhance customer satisfaction. Essential Responsibilities - Issue purchase orders, train in service process, and send weekly progress reports to Studios detailing open service requests. - Develop, implement, and manage standard procedures for receiving, tracking, and evaluating service requests from internal and external stakeholders. - Ensure accurate processing of service requests from Project Managers, Sales, and customers within company service standards. - Notify manufacturers of product defects/damages and secure timely delivery of replacement parts or units. - Oversee service system workflows and ensure consistent execution by team members. - Train team members on service protocols and proper documentation methods. - Monitor the national status of all open service issues and communicate regular updates to Studio Teams and Direct Managers. - Maintain an updated companywide service log to provide visibility across all open projects. - Continuously improve the service resolution system to increase efficiency and reduce average resolution times. - Work with internal teams to ensure freight claims are submitted within required carrier deadlines (when applicable to service). - Compile service-related data from vendors, Project Managers, and internal teams. - Identify trends and patterns in recurring issues and escalate findings to reduce future occurrences. - Create and distribute a weekly service report summarizing open service issues, percentage of service issues open over 30 days, and Studio-specific accomplishments and progress. - Train internal stakeholders on utilizing service resources and reporting tools. - Serve as the primary contact for vendors on service-related matters. - Gather vendor-specific service information, such as warranty terms, policies, and expected lead times. - Communicate trends and service feedback to vendors. - Negotiate replacement products or parts in applicable situations and escalate issues where necessary. Qualifications - Associate degree or equivalent professional experience required; Bachelor’s degree preferred. - Strong understanding of project management principles including scope, scheduling, logistics, risk management, order management, and project administration. - 2–5 years of experience in service coordination, vendor management, or related operations roles. - Experience with Salesforce and NetSuite preferred. - Excellent interpersonal and communication skills, both written and verbal. - Highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment. - Strong analytical and critical thinking skills. Orientation All Meteor new hires are expected to attend an in-person cultural orientation, which typically takes place 3 to 6 weeks after their start date and requires travel to our home office in Gainesville, FL. This one-week experience is focused on company culture, values, and connection across teams and is separate from role-specific job training. Employees may also be asked to travel for annual company meetings or other business events. All required business travel expenses are covered by Meteor in accordance with our travel and expense policy. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Regularly required to talk or hear. - Frequently required to use hands or fingers, handle or feel objects, tools, or controls. - Occasionally required to stand, walk, sit, and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. Benefits - Medical, Dental, Vision - Basic Life AD&D (100% employer paid) - Short Term Disability (100% employer paid) - Long Term Disability (Not employer paid) - 401(k) + matching - Supplemental Insurance - Flexible Spending Account - Paid Time Off - Paid Parental Leave (8 weeks) - 2 Volunteer Days - 9 Company Paid Holidays - Primary Caregiver Leave (40 hours) - Employee advocates serving to sustain employee wellness in the workplace
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