• Work closely with the Legal team to facilitate vendor and customer transactions, including documentation support and retaining records. • Manage customer and vendor contract databases. • Assist with vendor onboarding and compliance processes. • Ensure existing organizational policies, processes, playbooks, and guidelines are effectively documented and accessible and identifying opportunities for improvement and implementing solutions. • Assist the team with day-to-day department operations, including drafting communications, summarizing legal developments, and facilitating internal programs or initiatives.

As a Partner Engagement Administrator, you are a highly motivated and results-oriented professional who thrives in a competitive, performance-driven environment. You bring a passion for helping students achieve their educational goals and a proven ability to work independently with minimal supervision. Your primary responsibility is to drive measurable growth in student enrollment by actively promoting ACE’s degrees and certificates to prospective and partnered organizations. Through strategic outreach and relationship-building, you generate qualified leads and convert interest into enrollments, consistently meeting or exceeding monthly and quarterly enrollment targets.   You excel in virtual collaboration and maintain strong attention to detail in all aspects of your work. Your interpersonal communication skills, dedication to customer service, and commitment to timely follow-up are essential in building long-lasting relationships with clients and partners. You approach student engagement with a consultative mindset—identifying motivations, addressing concerns, and aligning ACE’s offerings with individual goals. Your success is measured not only by the volume of enrollments but also by the quality of relationships you cultivate and the satisfaction of the students and partners you serve.

• Own and evolve Jira Cloud, Confluence Cloud, and Loom Enterprise as secure, scalable collaboration platforms. • Define and roll out governance standards for workflows, permissions, templates, and information architecture that scale across teams. • Reduce configuration sprawl and platform technical debt to improve maintainability, reporting consistency, and user experience. • Design and implement automation and integrations using Jira Automation, APIs, and scripting to replace manual processes with durable solutions. • Partner with Engineering and TPM teams to align workflows with SDLC best practices and enable consistent execution across orgs. • Improve visibility and confidence in reporting by standardizing configuration patterns and driving adoption of best practices. • Enable async first collaboration by strengthening Loom adoption and defining clear patterns for using video updates effectively. • Maintain platform reliability, security, and operational excellence, including incident response and durable follow through on root causes. • Create and maintain clear documentation, runbooks, and scalable operational practices.

• Serve as the lead administrator for our global CRM, managing user access, feature rollouts, and system improvements • Facilitate the operational rollout of technology into new international markets, ensuring tools are localized and ready for Day 1 • Act as the bridge between technical engineering and end-users, translating complex system updates into clear, actionable improvements for our teams • Enforce data governance standards to ensure clinical and financial reporting remains highly accurate • Build and maintain documentation and automated workflows that allow partners to manage data independently, reducing manual administrative overhead • Oversee the data connection portal with global partners to ensure all international data ingestion adheres to a unified global schema and maintains architectural consistency across all markets • Develop and lead training cycles for Clinical and Support teams to ensure every user feels confident in the tech stack • Track system usage metrics to identify knowledge gaps and provide targeted refresher training as the platform evolves • Own the library of standard operating procedures (SOPs) and technical guides for all system changes • Manage vendor relationships for telephony and chat support tools, ensuring consistent system uptime and availability • Act as the primary escalation point for system disruptions, resolving technical hurdles within established service level targets • Validate and process monthly vendor invoices and manage cost-quoting accuracy to ensure operational efficiency • Lead the validation and implementation of emerging support technologies, ensuring they integrate seamlessly into existing clinical workflows