• Serve as the lead administrator for our global CRM, managing user access, feature rollouts, and system improvements • Facilitate the operational rollout of technology into new international markets, ensuring tools are localized and ready for Day 1 • Act as the bridge between technical engineering and end-users, translating complex system updates into clear, actionable improvements for our teams • Enforce data governance standards to ensure clinical and financial reporting remains highly accurate • Build and maintain documentation and automated workflows that allow partners to manage data independently, reducing manual administrative overhead • Oversee the data connection portal with global partners to ensure all international data ingestion adheres to a unified global schema and maintains architectural consistency across all markets • Develop and lead training cycles for Clinical and Support teams to ensure every user feels confident in the tech stack • Track system usage metrics to identify knowledge gaps and provide targeted refresher training as the platform evolves • Own the library of standard operating procedures (SOPs) and technical guides for all system changes • Manage vendor relationships for telephony and chat support tools, ensuring consistent system uptime and availability • Act as the primary escalation point for system disruptions, resolving technical hurdles within established service level targets • Validate and process monthly vendor invoices and manage cost-quoting accuracy to ensure operational efficiency • Lead the validation and implementation of emerging support technologies, ensuring they integrate seamlessly into existing clinical workflows

• The Director of Administration is responsible for completing the daily administrative functions that support the Chief Program Officer (CPO) and the SVP of Program Operations and New Initiatives (SVP, PONI) and working closely with both Program leaders and key partners in ASPCA Operations to establish and improve systems. • Offer a strong guiding voice that will unify services across teams and locations and encourage an efficient, respectful team culture, while also developing and leading process and communication improvements to ensure that the entire Program team has the leadership and support needed to successfully deliver on our mission. • Partner with and directly support the Chief Program Officer; will partner with, support and report to the SVP Program Operations and New Initiatives; and will partner with the Senior Director, Portfolio Management, Programs. • Manage and protect calendars. Schedule and prioritize all appointments, troubleshoot scheduling challenges, and schedule group meetings, conferences, teleconferences and travel. • Oversee special projects and initiatives as assigned by CPO and/or SVP, PONI

Company : Hastings Deering (Australia) Ltd About the Role Hastings Deering is seeking a motivated and professional Administrator to join our Darwin Branch. This position provides high ‑ quality customer service, administrative support, and operational assistance across a range of business functions. If you enjoy variety, can multitask effectively, and thrive in a busy environment, this is an excellent opportunity to contribute to a dynamic team. This is a Permanent Full Time position working Monday – Friday out of our Darwin branch As a n Administrator, some of your responsibilities may include : Greeting customers, contractors and visitors with a friendly, professional attitude Answer and direct non ‑ Parts incoming calls promptly and courteously Manage mail and provide general office and administrative support Support contractor and vendor onboarding and compliance requirements (e.g. Rapid Global) package and annual salary reviews Work life balance through flexible working arrangements. A supportive, diverse, and inclusive team spread across Australia and internationally. Access to growth opportunities at a regional, national, and international level through our global Sime Darby network. Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Employee discounts, rewards, and incentive programs. Paid parental leave options Salary continuance insurance About You A successful teammate will have experience in: Proven administrative work history with demonstratable experience. A strong commitment to teamwork, service delivery, and building effective working relationships with staff and management. High attention to detail with efficient data entry skills and the ability to work accurately in a fast ‑ paced environment. Well ‑ developed verbal and written communication skills, supported by effective time ‑ management and prioritisation abilities. The confidence to show initiative, solve problems, and make sound decisions when An understanding of job workflow processes and SIP systems (or the ability to learn quickly) Proficiency in Microsoft Office and experience using ERP or AX business systems. Qualifications in Business or Office Administration (desirable but not essential). To Apply: Hit the ‘Apply Now’ button. Enquiries: Please call 1300 071 618 Contact Person : Alex Kostowski, Talent Acquisition Partner About Hastings Deering Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

• Perform a wide variety of duties of an Insurance nature requiring initiative and a degree of judgment in solving problems. • Research and provide current guidelines and medical policies to Insurance Administration. • Communicate any changes to management. • Build and maintain professional communication levels with corporate accounts, territory managers, region managers, case managers, adjustors, medical directors, business partners, and internal management. • Back up region(s) as necessary to maintain desired turnaround time for order processing. • Fax accurate and thorough pre-authorization request letters. • Ensure that order updates incorporate department standards. • Perform final analysis of order prior to release; review for accuracy and content. • Forward, identify, and recommend to Corporate Accounts contracting opportunities. • Determine revenue amounts based on allowable, benefits, unit price, payer guidelines, co-payment and booking policy. • Perform daily analysis of call sheet, validation, and weekly analysis of UTB and open order report. • Support the sales force on a daily basis: communication, updating orders, assisting, directing, and providing positive direction and feedback. • Critique prescriptions, letters of medical necessity and/or chart notes for consistent and complete medical information. • Verify benefits, sell medical necessity, negotiate coverage and pricing for the purchase of Orthofix products. • Communicate with internal and external associates regarding order process and payer trends (implement appropriate corrective action as needed). • Participate and assume an active role in department solutions and processes. • Communicate and escalate business concerns to management when appropriate. • Reinforce department standards, support through positive and solution-oriented communication. • Utilize and maintain department reports that provide order feedback and status. • Prioritize work assignments to meet deadlines. • Provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency. • Stay current with products, competition, and clinical studies. • Reinforce training and insurance follow up to maximize company profitability. • Co-travel as available to increase/maintain relationships; attend seminars; attend region meetings. • Special projects, as assigned. • Timely completion of all corporate wide and departmental training. • Understand and promote Compliance adherence.