• Create and maintain dashboards and reports that track key success metrics. • Analyze customer and prospect behavior, product usage, and retention data to drive company strategy. • Partner with GTM and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction. • Collaborate with Finance to build models and forecasts that inform strategic decisions. • Plan, manage, and deploy customer and/or prospect territories. • Effectively communicate data-driven findings and strategic recommendations to key stakeholders. • Design and implement process improvements to drive scalability.

• Embed yourself in assigned business function to deeply understand their priorities, challenges, and opportunities • Proactively identify analytical opportunities before stakeholders ask—hunt for insights that drive action • Design and lead experiments, A/B tests, and pilots with clear success metrics and measurement frameworks • Deliver insights with clear recommendations and next steps, not just data summaries • Build dashboards, reports, and analytical frameworks that enable ongoing business monitoring • Conduct deep-dive analyses on business performance, customer behavior, and operational efficiency • Develop forecasting and predictive models to support strategic planning and resource allocation • Synthesize complex data into compelling narratives that drive stakeholder action • Train business partners on self-service analytics tools and metrics definitions • Create documentation and resources that enable stakeholders to answer basic questions independently • Serve as the data expert for your business area, ensuring consistent interpretation of metric

• Develop strategies for monitoring and preventing fraud across our network, advising on best practices and ensuring the strategies align with risk management goals. • Leverage advanced data analytics to identify loss drivers, derive insights and optimize fraud management strategies • Report on fraud trends and loss drivers to cross functional partners and senior management • Quickly respond to fraud rings and ensure issues raised by other teams are addressed in a timely manner • Work together with our operations team to help limit losses and ensure optimal review volumes • Assist with evaluation and development of new external or internal features/signals to improve our fraud detection capabilities • Assist with team planning and goal setting as well as coaching and mentorship of more junior team members

• Support SQL-based data processes, including writing and modifying intermediate-level SQL queries • Support the senior SQL DBA with routine data operations, job monitoring, and database process improvements • Analyze current and potential disparate data sources • Review and suggest refinements to proposed database modifications • Assist in monitoring and maintaining SSIS packages; troubleshoot and escalate failures or performance issues • Develop, maintain, and optimize automated workflows using Microsoft Power Automate Flows • Use Microsoft Copilot to streamline documentation, automate repetitive tasks, and enhance analytics workflows • Learn and apply Power BI to create, modify, and maintain dashboards and reports (Power BI experience preferred but not required) • Maintain Measures and Metrics reports to assure the continued accuracy and performance • Validate data accuracy and participate in routine data quality checks • Work with the Measures and Metrics team to create and further define projects and tasks from verbal customer cues and requests • Support all phases of solution deployment activities in Power BI or other accepted reporting/data visualization tools • Assist with the extraction of metrics requirements and assignments for proposed or impending initiatives • Assist with documenting processes, data flows, automations, and reporting procedures • Contribute to meeting notes, agendas, and metrics documentation as needed • Collaborate with the Measures & Metrics team on metric definitions, reporting updates, and automation opportunities • Contribute to or write portions of Measures and Metrics documentation • Support quality and process improvement methodologies to develop and continuously update team and program processes, documentation and artifact templates • Possible work in assisting with the design, creation and maintenance SharePoint sites, pages, lists, and libraries.