• Implement and maintain infrastructure-as-code • Provision, configure, scale, and operate customer hosting environments • Apply and maintain the security baselines • Implement, run, and maintain CI/CD release pipelines • Operate the monitoring, alerting, and incident pipeline

*Dal 2005, in Kiratech accompagniamo aziende di tutte le dimensioni nell’adozione di tecnologie Cloud Native, AI e Platform Engineering. **Siamo membri della Cloud Native Computing Foundation (CNCF) e partner strategici dei principali Cloud Provider. * *Lavoriamo su progetti concreti e innovativi e gestiamo sistemi complessi, in ambiti che spaziano dalla governance delle piattaforme cloud, alla sicurezza, fino all’automazione dei modelli AI. * *Kiratech fa per te se cerchi: * - *un ambiente giovane, dinamico e informale * - *la possibilità di sperimentare sul campo le tecnologie più richieste nel mondo IT * - *l’affiancamento di professionisti esperti * - *formazione tecnica strutturata e continua* Kiratech è alla ricerca di una/un **Cloud Native Support Engineer** **Senior** con esperienza nel Service Management per il suo **Managed Services Team**.  La figura si occuperà di gestire i servizi di supporto avanzato per le infrastrutture Cloud Native, dei nostri clienti, coordinando gli interventi del team di L2 Cloud Native Support Engineer, definendo le corrette priorità e monitorando lo stato di andamento dei ticket. Agirà anche da punto di riferimento per clienti enterprise, garantendo risoluzione rapida di incidenti critici, ottimizzazione delle performance e miglioramento continuo dei processi di supporto. **Ruolo e responsabilità ** - Coordinare il team di L2 Cloud Native Support Engineer nella gestione di ticket complessi, escalations e root cause analysis su stack cloud native - Monitorare SLA/KPI del servizio, definendo piani di miglioramento e reportistica per stakeholder interni ed esterni - Gestire la relazione con figure di business e team devops dei clienti - Gestire on-call rotation, capacity planning e knowledge sharing interno - Agire da terzo livello di supporto interno per la gestione dei ticket più critici o a complessità più elevata - Agire da Technical Account Manager (TAM) per alcuni clienti ed ambiti tecnologici selezionati - Garantire disponibilità a coprire turni di reperibilità

• Define and lead the Azure platform architecture, roadmap, and governance model. • Build and manage Azure Landing Zones aligned with Cloud Adoption Framework (CAF) and enterprise‑scale patterns. • Establish platform guardrails including RBAC, Azure Policy, tagging standards, and subscription lifecycle management. • Ensure platform designs align with all pillars of the Microsoft Well‑Architected Framework. • Enable DevSecOps capabilities across engineering teams, including secure CI/CD, automated guardrails, and policy‑as‑code. • Partner with development and security teams to embed secure‑by‑default patterns and continuous compliance. • Implement GitOps‑aligned workflows for consistent, repeatable deployments. • Oversee cloud platform operations including monitoring, resilience, incident management, DR readiness, and lifecycle management. • Define SLOs/SLIs, operational runbooks, and observability standards across the platform. • Partner with security teams to ensure alignment with Zero Trust, identity, and protective monitoring standards. • Mature FinOps practices including budgeting, forecasting, cost allocation, tagging, and optimization. • Build dashboards, reporting mechanisms, and actionable insights for stakeholders. • Drive engineering discipline around right‑sizing, reservations, storage optimization, and architectural efficiency. • Lead and mentor cloud, platform, and DevSecOps engineers. • Serve as a trusted advisor to application teams, architecture, security, and senior leadership. • Guide teams through design reviews, cloud enablement sessions, and best‑practice adoption.

• The Senior Platform Engineer drives developer enablement through infrastructure automation, cloud platform optimization, standardized engineering workflows, strong security practices, and mentorship of junior engineers; as a result, improving the reliability, security, and scalability of Nextech products used by our customers. • Design, implement, and operate scalable, secure CI/CD workflows and deployment strategies that enable teams to deliver Nextech products to customers with greater speed, reliability, and confidence. • Lead the creation and maintenance of a robust Infrastructure as Code ecosystem that promotes consistency, reusability, ease of use, cost efficiency, and high engineering quality across the platform. • Embed security and compliance controls across cloud platforms, pipelines, networking, and infrastructure, partnering with engineering and security teams to ensure the secure delivery of customer‑facing products. • Lead the design and adoption of monitoring, logging, and alerting capabilities to support proactive performance tuning, improve system visibility, and enhance reliability for customers. • Own platform stability through on call procedures and incident response, Root Cause Analysis (RCA), and continuous operational improvement to minimize customer impact and service disruption. • Design and support highly available, multi‑region architectures with strong resiliency, recoverability, and disaster recovery (DR) patterns to ensure uninterrupted customer access to Nextech products. • Develop automation for provisioning, configuration, patching, and performance optimization to improve efficiency, consistency, and operational excellence across environments. • Provide technical leadership by mentoring junior engineers, modeling engineering best practices, and owning delivery quality across shared platform services. • Communicate technical decisions clearly to engineering teams and leadership, align platform initiatives with business priorities, and anticipate customer needs to deliver long‑term value.