Total ETO

• Serve as the primary point of contact for assigned accounts. • Build trusted relationships with key stakeholders across operations, engineering, finance, and leadership. • Proactively engage customers through product updates, business reviews, and ongoing value discussions. • Drive adoption of core Total ETO features, especially those that improve operational efficiency. • Help customers optimize their use of Total ETO by recommending process improvements, reporting, and workflow enhancements. • Track customer communication, activity, and health in HubSpot. • Lead customer webinars that build product knowledge and strengthen community engagement. • Partner and/or align with finance on the renewals and risk mitigation for assigned accounts.