• Serve as the primary point of contact for assigned client accounts • Build and maintain strong client relationships and trust • Lead client meetings, status updates, and communications • Manage client expectations and ensure timely follow-ups • Coordinate with internal teams to ensure smooth project delivery • Handle client concerns, escalations, and issue resolution professionally • Maintain organized account documentation and communication records • Identify opportunities for account growth and long-term retention • Communicate confidently with U.S.-based stakeholders and executives

• Conduct daily cold calls and field visits to identify and win unassigned or low-volume decorator accounts. • Cultivate deep, trusted partnerships with local decorators to become their preferred blank apparel supplier. • Uncover decorator pain points through active listening to position SanMar basics as a high-margin solution. • Deliver high-energy product presentations showcasing the quality, value, and reliability of core basic lines. • Educate and demonstrate to small-scale decorators on how to leverage SanMar’s marketing tools to grow their retail sales. • Document all cold calls, lead interactions, and field activities daily within the CRM database. • Design efficient travel schedules and territory routes to maximize face-to-face customer time and build relationships. • Perform other duties as assigned. • Comply with all policies and standards.

• Act as a designated support resource for assigned Account Managers • Complete reporting and data requirements based on client and team needs • Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance • Responsible for completing data audit requests • Support ad-hoc projects assigned by leaders • Collaborate with cross-functional internal teams for client issue resolution • Engage to creatively and appropriately find solutions to client and team needs • Meet established cross-functional OLA's

• Drive partner sourced and influenced revenue to achieve and exceed target. • Develop, build and nurture strong business relationships with “partner” executives (including C-level) across sales, marketing and technical delivery teams. • Develop partner-led solutions, identify and qualify new opportunities to expand partner’s usage of Acquia solutions. • Build and execute on business plans and sales and channel marketing activities to achieve revenue goals and grow partner base profitability. • Provide executive engagement and partner advocacy to ensure premier partner happiness from enablement to sales to support. • Develop strong and capable partners to drive and achieve sales targets. • Help partners build sales and delivery capacity. • Support certification, specialization and capacity planning. • Ensure effective use of cross-functional resources and understand how to use these resources and skill sets to execute plan and achieve results. • Actively identify, drive and own partner led pipeline and conduct regular opportunity reviews with partners and Acquia sales teams. • Measure and manager partners’ success against metrics to maximize Win-Win results and strategic partner investments. • Use the existing programs and establish local practices to work with the dynamic Drupal open source community. • Team with the Acquia Sales team to optimize the efficiency of channel engagements and drive revenue.