• Manage the daily activities and performance of field service technicians. • Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery. • Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed. • Monitor technician performance, productivity, and adherence to service standards and KPIs. • Participate in hiring, onboarding, and ongoing development of field service staff. • Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations. • Support resolution of escalated service issues, coordinating with technical experts and management when necessary. • Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving. • Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness. • Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements. • Conduct field audits, job observations, and safety checks to promote continuous improvement. • Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows. • Support implementation of new programs, technologies, and operational initiatives.

• Own the operational lifecycle of external data partnerships following contract signature. Act as the primary operational and technical point of contact for hospitals, biobanks, CROs, and research laboratories. • Manage secure biomedical data transfers using cloud infrastructure and standardized transfer protocols. Coordinate access management, encryption, and ingestion workflows across cloud storage systems (AWS S3, SFTP, APIs, direct upload pipelines). • Collaborate with internal technical and product teams to define and maintain harmonized data models and metadata standards across complex clinical and multi-modal datasets. • Work closely with engineering and data teams to configure and maintain lightweight ingestion and QC pipelines. Identify operational bottlenecks and repetitive workflows and convert them into scalable systems, scripts, templates, dashboards, or automation tools that improve operational efficiency and visibility. • Coordinate automated and manual quality control checks across incoming datasets. Identify missing data, inconsistencies, corruption, or metadata mismatches and work directly with external partners to resolve issues. • Maintain a centralized “single source of truth” for all incoming datasets, including ingestion status, completeness, QC status, and milestone tracking.

• Own the operational lifecycle of external data partnerships following contract signature. • Manage secure biomedical data transfers using cloud infrastructure and standardized transfer protocols. • Collaborate with internal technical and product teams to define and maintain harmonized data models and metadata standards. • Work closely with engineering and data teams to configure and maintain lightweight ingestion and QC pipelines. • Identify missing data, inconsistencies, corruption, or metadata mismatches and work directly with external partners to resolve issues. • Maintain a centralized “single source of truth” for all incoming datasets, including ingestion status, completeness, QC status, and milestone tracking. • Partner closely with Data Science, Engineering, Legal, and Partnership teams to align operational execution with business and scientific priorities. • Conduct periodic visits to partner hospitals, biobanks, and laboratories to support onboarding.

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. You will play an important role in developing and communicating management information, finding opportunity areas, and launching performance-driving initiatives. The role comes with high exposure to the Gallagher Bassett Executive Team and Claims Operation leaders, the opportunity to develop strategy and core consulting skills, and the expectation to contribute significantly to the team and organization. This role will report directly to the Manager, Workforce Optimization and Claims Operational Analytics. Responsibilities: - Owns operational model for claims workforce to support Executive Committee updates - Analyzes data to provide insight into performance and improvement opportunities - Models business scenarios and quantifies the financial implications of proposed strategies - Prepares and delivers effective presentations of findings and recommendations to multiple levels of internal partners - Collaborates on cross-functional teams to develop new tools, implement process changes, and execute on projects Qualifications - Bachelor's degree and a minimum of 3 years professional experience with quantitative analysis - Less than 20% travel Requirements - Strong Excel skills (performing data analysis, reporting, and synthesis) - Strong PowerPoint skills (drafting and developing presentations that effectively communicate complex ideas, analyses and recommendations) Behaviors - Effective communicator: eloquent, clear and concise in thought presentation - Outstanding teammate: enjoys collaboration and works effectively with colleagues - Flexible and dynamic: adaptive to evolving priorities and multiple working styles - Intellectually curious: asks questions, seeks information, and enjoys the learning process - Solution oriented: motivated to seek problems and get to the root cause of an issue Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...