Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. You will play an important role in developing and communicating management information, finding opportunity areas, and launching performance-driving initiatives. The role comes with high exposure to the Gallagher Bassett Executive Team and Claims Operation leaders, the opportunity to develop strategy and core consulting skills, and the expectation to contribute significantly to the team and organization. This role will report directly to the Manager, Workforce Optimization and Claims Operational Analytics. Responsibilities: - Owns operational model for claims workforce to support Executive Committee updates - Analyzes data to provide insight into performance and improvement opportunities - Models business scenarios and quantifies the financial implications of proposed strategies - Prepares and delivers effective presentations of findings and recommendations to multiple levels of internal partners - Collaborates on cross-functional teams to develop new tools, implement process changes, and execute on projects Qualifications - Bachelor's degree and a minimum of 3 years professional experience with quantitative analysis - Less than 20% travel Requirements - Strong Excel skills (performing data analysis, reporting, and synthesis) - Strong PowerPoint skills (drafting and developing presentations that effectively communicate complex ideas, analyses and recommendations) Behaviors - Effective communicator: eloquent, clear and concise in thought presentation - Outstanding teammate: enjoys collaboration and works effectively with colleagues - Flexible and dynamic: adaptive to evolving priorities and multiple working styles - Intellectually curious: asks questions, seeks information, and enjoys the learning process - Solution oriented: motivated to seek problems and get to the root cause of an issue Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Serve as a key participant with executive leaders in vendor management, contracting review/negotiation, and financial management processes • Collaborate with IT, Finance, Legal, Procurement and CRCA stakeholders to support smooth operations and strategic alignment • Drive operational efforts to achieve annual goals for market expansion and overall membership growth in commercial, Medicare Advantage and Medi-Cal products

Role Description We are looking for someone who can manage moving pieces, create structure, hold people accountable, and keep operations running efficiently without constant oversight. You will be comfortable managing remote teams, coordinating vendors, improving systems, and ensuring execution across multiple properties and projects. This is not a passive admin role; we need someone who can think like a business operator and help scale a growing real estate platform. What You’ll Own - Oversee day-to-day operations across multiple self-storage and real estate assets - Coordinate with property managers, vendors, contractors, and internal team members - Ensure operational tasks, maintenance items, and tenant/customer issues are resolved quickly - Build and improve operational systems, SOPs, and reporting processes - Track property performance metrics, occupancy, delinquency, customer issues, and operational KPIs - Manage task execution across departments and hold team members accountable to deadlines - Assist leadership with operational reporting, project coordination, and strategic initiatives - Support acquisition onboarding and operational integration of new properties - Maintain organized systems for documentation, vendors, contracts, and operational workflows - Identify operational bottlenecks and proactively solve problems before escalation Qualifications - Experience in operations management, property management, project management, or business operations - Strong organizational and leadership skills - Experience managing remote teams or vendors - Excellent written and verbal English communication - High ownership mentality and strong follow-through - Comfortable working in fast-paced, entrepreneurial environments - Proficiency with project management and communication tools (ClickUp, Asana, Monday, Slack, Google Workspace, etc.) - Ability to work full-time during Oklahoma business hours (9am–5pm CT) Strong Plus - Experience in self-storage, real estate, property management, or hospitality operations - Experience supporting multiple properties or locations simultaneously - Familiarity with operational reporting and KPI tracking - Process-building and SOP documentation experience - Experience working with US-based companies remotely - Spanish fluency (for Mexico-based candidates) You Are Not a Fit If - You require constant direction to prioritize work - You struggle managing multiple moving parts simultaneously - You are reactive instead of proactive - You avoid accountability conversations or operational follow-up - You prefer purely administrative work over operational ownership What Success Looks Like - Operations run smoothly across properties and teams - Leadership has visibility into issues before they become problems - Systems become more organized, scalable, and efficient over time - Vendors, tenants, and internal teams receive timely communication and follow-up - New acquisitions and operational projects are integrated seamlessly

• Own end-to-end billing operations across the full claims lifecycle. • Lead and manage a team of 4+ offshore support staff. Set priorities, assign workstreams, review output, and keep the team on track. • Manage a high volume of billing questions and escalations from vendors and internal teams. • Support ad-hoc RCM projects, including state launches, new payer setup, provider enrollment, and credentialing gaps for existing clinicians.