Role Description Here's how you'll contribute: - You'll do this by: Qualifications - Core Skills: - Desired Skills: Requirements - How we’d like you to lead: Benefits - Advantage Zensar Company Description We are a technology consulting and services company with 11,800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Role Description Buscamos un/a Team Leader de Customer Success para liderar, desarrollar y acompañar a un equipo enfocado en garantizar el éxito de nuestros clientes y maximizar su experiencia con RealAdvisor. - Liderar y desarrollar un equipo de alto rendimiento - Mantener un alto nivel de engagement y satisfacción de clientes - Impulsar la retención y el crecimiento de la cartera - Identificar oportunidades de mejora y escalabilidad de procesos - Acompañar al equipo en el cumplimiento de objetivos y KPIs Responsibilities - Liderar, acompañar y desarrollar un equipo de Customer Success - Definir objetivos, hacer seguimiento de KPIs y asegurar el cumplimiento de resultados - Supervisar la gestión y desarrollo de la cartera de clientes del equipo - Asegurar un onboarding eficiente y una experiencia excelente para los clientes - Formar y acompañar al equipo para mejorar la adopción y uso de la plataforma - Identificar oportunidades para mejorar retención, engagement y customer lifetime value - Supervisar solicitudes, feedback y actividades de soporte - Garantizar la correcta actualización del CRM, reporting y coordinación con equipos de Sales y Marketing - Analizar métricas y proponer mejoras continuas en procesos y customer experience - Actuar como punto de apoyo y referencia para el equipo en la resolución de situaciones complejas Qualifications - Experiencia previa en Customer Success, Account Management o gestión de clientes - Experiencia liderando o coordinando equipos - Fuerte orientación al cliente y capacidad de liderazgo - Excelentes capacidades organizativas y comunicativas - Familiaridad con CRM y herramientas digitales - Español fluido o nativo - Experiencia en el sector inmobiliario es un plus Benefits - Salario fijo + variable sin límite vinculado a objetivos de equipo y performance - Colaboración a largo plazo - Estructura diseñada para garantizar estabilidad y crecimiento profesional

• Providing continuous technical Implementation, support and training for existing/newly arriving customers • Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success. • Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem • Acting as the primary technical point of contact for customers and partners, performing initial troubleshooting, diagnosing issues, and guiding them through resolution. • Managing and prioritizing technical support tickets, ensuring timely resolution and proper communication throughout the lifecycle. • Escalating complex technical issues to R&D teams when necessary, providing detailed context, replication steps, and impact assessment, and following through to resolution. • Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert • Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction • Attending professional events and workshops to build and maintain professional skills and networks

Title: Talent Success Generalist Location: Hybrid - Eden Prairie, Minnesota, United States Job Description: Who We Are At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. What We Do Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline. We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. Overview of the Role - The Talent Success Generalist delivers day-to-day operations and administrative support across Talent Acquisition, Onboarding, Employee Relations, Employee Data/Compliance, and Performance Management. This role ensures consistent execution of TS processes, maintains accurate employee records, supports employee inquiries, and partners with TS leadership to maintain compliance and a positive employee experience. The Generalist is the backbone of TS operations and plays a critical role in ensuring foundational excellence. - You’ll stand out if you’ve worked in a small or growing organization and know how to pair strategic thinking with hands-on execution. CPG experience is a plus. You’re curious, adaptable, and energized by getting things done while building trusted and authentic relationships. - Location: Hybrid Schedule 3 days in office. Local to one of our office (Schaumburg, IL, Eden Prairie, MN, or Earth City, MO) - Salary range $50,000 - $55,000. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. - At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands for consumers and their families. If you’re looking for a sign to apply, here it is! What You’ll Do at C.A. Carlin Talent Acquisition & Onboarding Support - Post jobs, source candidates, and coordinate interviews. - Administer offer letters, conducts pre-employment checks, and new hire onboarding logistics. - Facilitate policy acknowledgments and compliance onboarding. Employee Relations Administration - Support ER case intake, documentation, and scheduling. - Assist with investigations related tasks (note-taking, file management). - Provide administrative support in disciplinary and grievance processes. Employee Data, Compliance & Risk - Maintain accurate HRIS records and employee documentation. - Support compliance, audits, workplace standards, and TS policy administration. - Ensure employee data privacy and proper record management. Performance Management Administration - Coordinate performance review cycles and goal-setting timelines. - Maintain performance documentation and track PIP progress. - Provide managers with process-related guidance and reminders. General Talent Success Support - Provide ad-hoc administrative and operational support aligned to Talent Success priorities and evolving business needs. - Assist with cross-functional TS initiatives, projects, and process improvements as needed. - Support implementation of new programs, tools, or policies to enhance the employee experience and operational efficiency. Skills - Detail-oriented: Ensures accuracy in records, compliance, and data - Reliable executor: Delivers consistent day-to-day operations - Highly organized: Manages competing priorities effectively - Discreet & trustworthy: Handles confidential information appropriately - Proactive: Anticipates needs and follows up without prompting - Collaborative: Works well across TS and business teams - Process improvement mindset: Identify inefficiencies and fix them - Data reporting: Basic analysis of HR data Qualifications - 2+ years HR experience (ie., generalist or coordinator roles) - Preferred experience in ADP Workforce Now, Greenhouse and Microsoft Suite - Experience supporting multiple HR functions (recruiting, ER, compliance, performance) - Familiarity with employment law basics - Experience in fast-paced or high-growth environments Perks - PTO and Sick Days - 11 paid company holidays - 1 floating holiday per year - 2 paid volunteer days per year - 3 months fully paid parental leave (regardless of gender) - Medical, dental, and vision - Paid company life insurance - 401k with company match - Summer hours (half day Fridays from Memorial Day thru Labor Day) - Work from home flexibility Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.