Title: Talent Success Generalist Location: Hybrid - Eden Prairie, Minnesota, United States Job Description: Who We Are At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. What We Do Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline. We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. Overview of the Role - The Talent Success Generalist delivers day-to-day operations and administrative support across Talent Acquisition, Onboarding, Employee Relations, Employee Data/Compliance, and Performance Management. This role ensures consistent execution of TS processes, maintains accurate employee records, supports employee inquiries, and partners with TS leadership to maintain compliance and a positive employee experience. The Generalist is the backbone of TS operations and plays a critical role in ensuring foundational excellence. - You’ll stand out if you’ve worked in a small or growing organization and know how to pair strategic thinking with hands-on execution. CPG experience is a plus. You’re curious, adaptable, and energized by getting things done while building trusted and authentic relationships. - Location: Hybrid Schedule 3 days in office. Local to one of our office (Schaumburg, IL, Eden Prairie, MN, or Earth City, MO) - Salary range $50,000 - $55,000. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. - At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands for consumers and their families. If you’re looking for a sign to apply, here it is! What You’ll Do at C.A. Carlin Talent Acquisition & Onboarding Support - Post jobs, source candidates, and coordinate interviews. - Administer offer letters, conducts pre-employment checks, and new hire onboarding logistics. - Facilitate policy acknowledgments and compliance onboarding. Employee Relations Administration - Support ER case intake, documentation, and scheduling. - Assist with investigations related tasks (note-taking, file management). - Provide administrative support in disciplinary and grievance processes. Employee Data, Compliance & Risk - Maintain accurate HRIS records and employee documentation. - Support compliance, audits, workplace standards, and TS policy administration. - Ensure employee data privacy and proper record management. Performance Management Administration - Coordinate performance review cycles and goal-setting timelines. - Maintain performance documentation and track PIP progress. - Provide managers with process-related guidance and reminders. General Talent Success Support - Provide ad-hoc administrative and operational support aligned to Talent Success priorities and evolving business needs. - Assist with cross-functional TS initiatives, projects, and process improvements as needed. - Support implementation of new programs, tools, or policies to enhance the employee experience and operational efficiency. Skills - Detail-oriented: Ensures accuracy in records, compliance, and data - Reliable executor: Delivers consistent day-to-day operations - Highly organized: Manages competing priorities effectively - Discreet & trustworthy: Handles confidential information appropriately - Proactive: Anticipates needs and follows up without prompting - Collaborative: Works well across TS and business teams - Process improvement mindset: Identify inefficiencies and fix them - Data reporting: Basic analysis of HR data Qualifications - 2+ years HR experience (ie., generalist or coordinator roles) - Preferred experience in ADP Workforce Now, Greenhouse and Microsoft Suite - Experience supporting multiple HR functions (recruiting, ER, compliance, performance) - Familiarity with employment law basics - Experience in fast-paced or high-growth environments Perks - PTO and Sick Days - 11 paid company holidays - 1 floating holiday per year - 2 paid volunteer days per year - 3 months fully paid parental leave (regardless of gender) - Medical, dental, and vision - Paid company life insurance - 401k with company match - Summer hours (half day Fridays from Memorial Day thru Labor Day) - Work from home flexibility Come As You Are C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space. • Own implementation planning, discovery, and project execution. You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations. • Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities. • Drive technical implementation solutioning. You will participate in technical discussions related to APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps while helping clients understand capabilities, limitations, and solution options. • Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. We are seeking a Senior Customer Success Engineer to join our team. This is a remote opportunity based out of the United States. Job Summary The Senior Customer Success Engineer (CSE) will drive adoption and long-term value of Imprivata’s Mobile solutions across our healthcare customers. This role combines deep technical expertise, customer advisory, and cross-functional leadership to deliver measurable outcomes. The Senior CSE translates complex product capabilities into business value, shapes and institutes best practices, and influences both customer success strategies and product direction. Duties and Responsibilities - Design scalable, solution-oriented architectures aligned to customer environments and business goals. - Act as a trusted advisor by translating product capabilities into measurable customer outcomes. - Lead complex troubleshooting and resolution efforts using analytical and customer-centric approaches. - Serve as a subject matter expert in Imprivata Mobile solutions and integrations. - Develop and maintain best practices across customer base rooted in real-world use cases. - Partner with Product, Engineering, Support, and Customer Success Manager teams to improve customer outcomes. - Provide customer feedback to influence product roadmap and enhancements. - Proactively identify risks, trends, and opportunities across the customer base. - Deliver training and enablement to internal teams. - Maintain documentation and activity tracking in systems such as Salesforce or Gainsight. - Ability to travel up to 40%. - Other duties as assigned and required. Required Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field. - 7+ years in technical consulting, customer success engineering, or system integration (preferably in healthcare IT). - Hands-on experience with Mobile Device Management (e.g., Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, MaaS360). - Strong technical aptitude across mobile, identity, and enterprise environments. - Ability to clearly articulate product value to both technical and non-technical audiences. - Proven ability to align technical solutions to business outcomes. - Strong analytical and problem-solving skills. - Experience working cross-functionally in a customer-facing environment. Nice to Have: - Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight). - Familiarity with mobile ecosystem tools and platforms: - Apple Business Manager, VPP, Google Managed Play - iOS and Android operating systems, including shared device configurations - Knowledge of identity and access technologies: - Active Directory / LDAP - Identity Management and Single Sign-On (SSO) - Understanding of enterprise security and SaaS environments. - Experience supporting physical device deployments. This position offers a total compensation range of $115,000.00 to $152,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-SF1