• Ensure invoices from Global Service Partners and third-party suppliers are accurate, compliant, and aligned to contract terms, budgets, and forecasts. • Perform thorough invoice reviews and audits, identifying trends, variances, and risks that impact financial performance. • Approve invoices in Ariba to support timely and accurate payment processing. • Partner with Finance, Procurement, and Accounts Payable teams to resolve discrepancies and improve end-to-end invoice processes. • Provide clear and consistent updates to business leaders on invoice status, open issues, and payment timelines. • Maintain detailed audit documentation to ensure traceability, governance, and readiness for review. • Manage and maintain CRO Term Sheets by validating funding accuracy and ensuring alignment throughout the life of GSP contracts. • Analyze invoice data to support governance reporting, budget visibility, and operational decision-making. • Lead and implement best practices that improve invoice review efficiency, accuracy, and stakeholder experience. • Support CRO initiatives and projects by coordinating with internal teams and scheduling ad hoc meetings with GSPs as needed.

• Reads and comprehends customer handling instructions in the ticketing system • Logs into assigned splits/queues to answer designated calls into the Managed Service and Support Center (CSC) • Creates Ivanti cases to track all customer-related work received • Follows up with customer contacts to ensure satisfactory completion of work • Ensures compliance with designated contracts for managed services customers • Manages internal resources and business partners to meet contractual SLA requirements • Triages calls, emails, and work requests by severity, gathers appropriate initial information, and begins the resolution process; completes work when possible • Utilizes Power BI reports to monitor and analyze customer support metrics such as: Technician and resource utilization, Ticket hygiene (accuracy, completeness, and timeliness of case updates), SLA performance trends, Ticket backlog and volume patterns • Identifies data-driven opportunities to improve efficiency, customer experience, and service quality • Prepares and presents analytic findings to management to support decision-making related to staffing, workload balancing, and team skill development • Assists with maintaining data integrity in reporting tools and recommending enhancements to analytics dashboards • Supports continuous improvement by recognizing recurring issues and proposing actionable insights based on data patterns

• Develop meaningful, evidenced-based, hierarchical programming based on data, progress and the continued assessment of the client • Provide ongoing direct and indirect training and supervision to the RBT’s on patient caseload • Provide on-going direct and indirect family guidance that are necessary for programming success • Conduct consistent communication with all treatment team members • Participate in collaborative efforts with other service providers outside of Golden Steps • Review data on a timely basis and communicate when needed to team members • Maintain professional boundaries as indicated by the BACB • Perform comprehensive initial intake and perform recurring assessments • Discharge and Transition Planning for children on your caseload • Other tasks as assigned

• Develop Life Cycle Cost Estimates (LCCEs) and Government cost estimates for programs • Analyze Microsoft Excel cost models, including use of risk analysis tool add-ins • Create, review, and analyze cost estimates using the Automated Cost Estimating Integrated Tool (ACEIT) • Develop and assist in analyzing cost and schedule risk-adjusted estimates and analyses • Provide financial management expertise in coordination with program financial analysts • Assist in the consolidation of budgetary data and conduct trend analyses • Develop presentations and brief executive leadership on cost positions and budget changes