Role Description Reporting to the Vice President of Market Access, the Senior Director, Access Strategy and Operations will be a key leader within the Market Access team, responsible for leading access strategy, access marketing initiatives, and operational execution for Neurotech’s ENCELTO resulting in appropriate patient access. The role requires a strategic mindset, a collaborative approach, and a strong commitment to building a culture of ownership, accountability, and trust. This individual will be responsible for developing and executing innovative marketing strategies and tactics to engage and facilitate timely and appropriate patient access. Responsibilities will also include managing Market Access operations, which include: - HUB process performance - Analytics - Cross-function training - Budget process The role requires deep expertise in U.S. market access dynamics, rare/orphan disease challenges, and cross-functional leadership to translate clinical value into sustainable access strategies. This position is Remote; however, it has the option to be located in Neurotech’s commercial offices in Needham, Massachusetts. Qualifications - Bachelor’s degree required; advanced degree strongly preferred. - 10+ years of progressive commercial experience within the biopharmaceutical industry, with a focus on specialty, rare, or orphan diseases. - 5+ years of dedicated Market Access leadership experience. - Proven track record of ensuring market access operational effectiveness including patient services process improvement, CRM implementation, access KPI reporting, and cross-functional collaboration with key commercial partners. - Demonstrated experience in retina or ophthalmology therapeutic areas is highly preferred. - Proven track record of supporting successful product launches and post-approval commercialization. - Essential experience working with HUB services, reimbursement systems, and specialty pharmacy models. - Willingness to travel as needed to support team and business objectives. Requirements - Scope, develop and execute promotional payer marketing initiatives to reinforce value proposition to managed care customers: Commercial, Medicare, Medicaid, VA/DOD, and IDNs. - Develop and execute field reimbursement pull-through collateral to educate academic centers, ASC’s, health systems, HCPs, and office staff on access and reimbursement process for ENCELTO. - Collaborate with field reimbursement, sales, and marketing to focus on setting access expectations, ways of working, and communicating to ensure optimal patient and customer experience. - Continuously assess payer policies, coverage trends, and utilization management impacts to support post-approval commercialization. - Coordinate strategy and promotional tactics for major industry meetings and conventions. - Manage Market Access operations, including data analytics, budget planning processes, and performance metrics. - Coordinate and analyze coverage policies, PSP data, and stakeholder feedback to drive continuous improvement. - Lead internal Market Access training initiatives to elevate organizational access literacy and build cross-functional trust. - Serve as the internal subject matter expert on access-related risks and opportunities, aligning access strategy with brand positioning and patient journeys. - Collaborate closely with Field Market Access, Field Sales, Brand Marketing, Regulatory, Medical Affairs, and Patient Services teams. Company Description Neurotech Pharmaceuticals, Inc. is a private biotech company located in Cumberland, RI and Needham, MA, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, our focus has been on developing and commercializing transformative therapies for chronic eye diseases. The core platform technology, Encapsulated Cell Therapy (ECT), is a first-in-class drug delivery platform designed to slow the progression of chronic eye diseases. Neurotech’s first commercial product, ENCELTO™ (revakinagene taroretcel-lwey), is approved in the United States for the treatment of adults with idiopathic Macular Telangiectasia Type 2 (MacTel). Encapsulated cell-based gene therapy is designed to provide long-term, sustained delivery of therapeutic proteins for the treatment of chronic eye diseases.

• Leading coordination between departments – sourcing, sales and logistics. • Coordinating structured meeting notes, tracking deadlines, sending follow ups and coordinating action items. • Work closely with the operations and logistics teams to ensure timely fulfillment of orders and smooth delivery processes. • Manage regular offer list preparation, including price calculations, availability coordination, finalisation and communication. • Manage and track customer interactions, sales data, and opportunities within the system to ensure smooth follow-ups and accurate reporting. • Handle second-level communication with clients and internal teams via email. • Provide sales insights and feedback to aid in strategic decision-making.

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness • Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized • Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria • Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows • Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows • Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems • Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves • Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale • Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content • Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact • Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards • Opportunity to build a team as the function scales, based on business need

• Own complex technical support operations for retention partners • Act as the primary escalation point for high-priority technical issues • Technical Investigations & Escalations • Own complex SDK, monetization, mediation, attribution, and integration investigations • Perform deep troubleshooting using logs, test builds, dashboards, and device testing • Provide clear root cause analysis and actionable recommendations • Drive escalated retention client issues from investigation to resolution • Identify blockers early and escalate proactively when needed • Retention Client Support • Communicate directly with retention partners through Intercom and Jira • Provide clear, technically accurate, client-ready updates • Maintain high responsiveness and strong ownership during escalations • Improve client confidence during ongoing investigations • AI & Support Automation • Implement AI workflows to improve support efficiency and investigation quality • Automate repetitive support operations where possible • Improve troubleshooting workflows, templates, summaries, and escalation handling • Identify operational bottlenecks and reduce manual workload • Process & Operations Improvement • Build scalable support processes and escalation standards • Improve prioritization and response workflows for high-priority issues • Create and maintain internal technical investigation documentation • Collaborate with Product, QA, and Engineering teams to improve resolution speed