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Senior Technical Operations Engineer, Part-time
Location
Europe
Posted
55 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Operations Engineer, Part-time
Appodeal, Inc.
• Own complex technical support operations for retention partners • Act as the primary escalation point for high-priority technical issues • Technical Investigations & Escalations • Own complex SDK, monetization, mediation, attribution, and integration investigations • Perform deep troubleshooting using logs, test builds, dashboards, and device testing • Provide clear root cause analysis and actionable recommendations • Drive escalated retention client issues from investigation to resolution • Identify blockers early and escalate proactively when needed • Retention Client Support • Communicate directly with retention partners through Intercom and Jira • Provide clear, technically accurate, client-ready updates • Maintain high responsiveness and strong ownership during escalations • Improve client confidence during ongoing investigations • AI & Support Automation • Implement AI workflows to improve support efficiency and investigation quality • Automate repetitive support operations where possible • Improve troubleshooting workflows, templates, summaries, and escalation handling • Identify operational bottlenecks and reduce manual workload • Process & Operations Improvement • Build scalable support processes and escalation standards • Improve prioritization and response workflows for high-priority issues • Create and maintain internal technical investigation documentation • Collaborate with Product, QA, and Engineering teams to improve resolution speed
Job Requirements
- 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles
- Advanced English communication skills (written and spoken) are mandatory
- Strong experience troubleshooting mobile SDK integrations and technical issues in production environments
- Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations
- Experience handling technical escalations and communicating directly with external clients
- Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows
- Ability to provide clear root cause analysis and actionable technical recommendations
- Strong ownership, prioritization, and escalation management skills
- Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar
- Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency
- Comfortable working independently in fast-moving and ambiguous environments.
Benefits
- Continuous Learning and Growth
- Making an Impact
- Solving Exciting Challenges
- Enjoying the Journey
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