Role Description Requires relevant expertise in a professional, sales, or technical area through formal education. - Performs technical-based activities. - Contributes to and manages projects. - Uses deductive reasoning to solve problems and make recommendations. - Interfaces with and influences key stakeholders. - Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided. Qualifications - College or university degree required. - Requires knowledge and experience in own field. - Will acquire on-the-job knowledge and skills. - Develops an understanding of the company, processes, and customers. - Uses existing procedures to solve routine or standard problems. - Receives moderate guidance and direction from others. Requirements - Requires expanded conceptual understanding of theories, practices, and procedures. - Uses an understanding of key business drivers to accomplish work. - Impacts team through quality of service and information provided. - Follows standardized procedures and practices to achieve objectives and meet deadlines. - No supervisory responsibilities. - Provides informal guidance to new team members. - Uses existing procedures and technical experience to solve problems. - Exchanges complex information and ideas effectively. Responsibility Statements - Tracks and reports business-critical project and people metrics for client operations. - Finalizes the intercompany reconciliation process. - Liaises with AP and the business. - Prepares monthly and quarterly balance justifications and documentation. - Prepares customized reports and dashboards. - Keeps updated data readily available for presentations or reporting. - Performs other duties as assigned. - Complies with all policies and standards.

• Responsible for higher-level tasks, including interfacing with program offices, implementing reporting solutions and KPIs, managing system integrations, and ensuring compliance with security and regulatory requirements for The Office of Naval Research (ONR) Research Protections Division (Code 343) and the Department of the Navy Human Research Protection Program (DON HRPP) contract. • Key system integration tasks include: Integrate and maintain Microsoft 365 technologies such as SharePoint Online, Power Apps, Power Automate, and Power BI within the Navy Flank Speed cloud environment. • Support interoperability between legacy SharePoint systems and modern cloud-hosted platforms. • Configure workflows, dashboards, forms, reporting tools, and automated business processes. • Manage APIs. • Manage data migration. • Manage system interfaces. • Ensure continuity of operations during modernization efforts. • Manage configuration control. • Manage deployment pipelines. • Manage Agile Scrum development activities. • Manage Change Control Board (CCB) processes, testing, and release management. • Manage help desk support for Navy and Marine Corps users. • Other duties include: Implement reporting solutions and KPIs. Ensure compliance with security and regulatory requirements.

Role Description Nós temos uma missão de alto impacto no QuintoAndar: atuar de forma preventiva e investigativa para evitar desvios de receita e garantir que a tecnologia e o esforço operacional que investimos na aproximação de compradores e vendedores gerem o retorno correto para o negócio. É um ambiente de scale-up puro, super dinâmico, onde as prioridades podem mudar rápido e os dados ainda estão pulverizados pela companhia. Nós jogamos em equipe e precisamos de alguém com autonomia para estruturar esse quebra-cabeça, traduzindo análises complexas em estratégias para nosso negócio. Principais atividades - Gestão de Performance: Estruturar, atualizar e acompanhar continuamente os KPIs e OKRs da área, identificando desvios e investigando causas raiz com autonomia. - Construção de Soluções Analíticas: Desenvolver e manter dashboards que traduzam dados em insights práticos, cruzando bases volumosas e garantindo a confiabilidade das informações. - Apoio Executivo: Traduzir análises complexas de dados em recomendações claras e estruturadas, elaborando apresentações e materiais para suportar a tomada de decisão da liderança. - Governança de Rituais: Garantir a atualização dos indicadores para as reuniões de performance recorrentes, organizando as narrativas orientadas a dados. - Atuação Consultiva: Trabalhar de forma próxima às operações e parceiros externos, propondo melhorias de processos e medindo o impacto real das ações no negócio. Qualifications - Conhecimento avançado de SQL para manipulação e extração de bases de dados. - Domínio na utilização do Google Sheets para análises financeiras e operacionais do dia a dia. - Experiência com a estruturação e atualização contínua de KPIs, OKRs e relatórios de performance. - Experiência com ferramentas de visualização de dados e BI para a construção de dashboards. - Forte raciocínio lógico e habilidade para estruturar problemas complexos em análises mensuráveis. - Perfil analítico, dinâmico e hands-on, com facilidade para se adaptar ao ritmo de uma operação de tecnologia. - Habilidade de comunicação e relacionamento interpessoal para interagir com diferentes áreas e stakeholders. Requirements - Experiência prévia no ecossistema de startups, empresas de crescimento acelerado ou tecnologia. - Familiaridade com o mercado imobiliário ou operações de compra e venda (for sale). - Vivência com projetos voltados para eficiência operacional, melhoria de processos ou recuperação de receita. - Noções de conceitos de modelagem de dados e definição de métricas de negócio. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Remuneração variável (Somente para vagas comerciais) - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Service Desk Analyst Retail - Remote 26677 Agoura Road Calabasas CA Job Description IT Retail Service Desk Analyst provides guidance, assistance, coordination, and follows up on questions, incidents or problems of systems applications, hardware, and software installed or maintained in our environment. Primarily, this IT Retail Service Desk Analyst role is to provide Tier I support, on a variety of issues, to end users. This individual will apply proven communication, technical, and problem-solving skills to provide second tier technical support. They will respond to a number of channels including tickets, phone calls, email, and face-to-face requests. They will document, track, and monitor issues to promote a timely resolution. Duties and Responsibilities - Answer incoming calls, email, voicemail, and document, troubleshoot and resolve or escalate incident tickets from end users and retail stores to resolve hardware, and application/software issues within the POS system (Epicor), desktops, servers, printers, and other mission-critical systems. - Analyze the source of problems reported, locate trends, and recommend measures that would minimize or eliminate future occurrences. - Help train others and document knowledge for self help (Tier 0), as well as Tier I and Tier II - Identify and learn appropriate software applications used and supported by the organization. - Demonstrate and apply an understanding of best-practices and business processes by implementing, and owning the following: - Proactive management of outages and issues - Active ownership and transition of technical issues - Knowledge Management and dissemination of information. Participate in maintaining and updating bulletins, knowledge bases, and frequently asked questions resources on the IT intranet to assist in problem resolution. - Knowledge in Problem Management, Asset Management, Change and Configuration management. - Ensure quality of service through: - Insuring that all pertinent end user identification information, including name, department, contact information, and nature of problem or issue is documented. - Responding to requests in a friendly, confident and professional manner - Assists in the research and identification of root causes and systemic issues. Works with management to evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. - Creating support and notification documentation. - Raise individual and team performance level by: - Achieving daily performance and service level goals - Providing recommendations to management for improvement and compliance - Complying with all operating procedures and guidelines - Demonstrating excellence in the execution and handling of incident management and problem resolution. - Providing guidance and mentoring to other members of the team. Scope - Staff supervision and development: No - Decision making: No - Travel: Up to 5% - Flex Designation: Anywhere The anticipated range for this position is $20.91 - $ 31.30 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law. Requirements Education and Experience - 4 Year / Bachelors Degree, technical diploma or university degree in the field of computer science, information systems - At least 1 years related experience, or 3 years equivalent work experience. - Preferred 2-3 years experience working in a high call volume, time sensitive environment for a large company, supporting users in a technical support environment, preferably for a retail company Skills - Skills (Required) - Technical diploma or university degree in the field of computer science, information systems with at least 1 years related experience, or 3 years equivalent work experience. - Preferred  2-3 years experience working in a high call volume, time sensitive environment for a large company, supporting users in a technical support environment, preferably for a retail company. - Experience working in a team-oriented, collaborative environment. - Possess knowledge of commonly-used concepts, practices, and procedures in an IT Service Desk Retail Support setting. - 2 year troubleshooting VPN, broadband and wireless issues – deleted - Hands-on knowledge of and experience with retail, POS, enterprise or desktop applications. - Proven experience with troubleshooting principles, methodologies, and issue resolution techniques is required. - Excellent written, oral, interpersonal, and presentational skills. - Ability to conduct research into incident and problem management, as well as technical application issues is required - Ability to present ideas in business-friendly and user-friendly language is required. - A+, HDI Helpdesk or technical certifications preferred. - Must be self-motivated and directed. - Occasional local travel to stores. - Able to sit for extended periods of time. - Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. - Able to lift and transporting of moderately heavy objects, such as computers and peripherals. Physical Requirements - Corporate - Remote general office environment requiring ability to: *Stand, walk, sit for extended periods of time . *Speak and listen to others in person and over the phone and video conferencing. *Use keyboard and read from computer screen and reports. *The ability to lift up to 15 lbs. Safety - Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.     About Harbor Freight Tools We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value. Position Type Full Time