Orum

• Own and define the roadmap for Orum's data products • Rapidly prototype models on messy behavioral datasets and translate data signals into user-facing product features • Identify and define new product opportunities driven by data • Partner closely with Engineering to bring ideas into production • Inform other products’ roadmaps by generating killer insights from Orum’s data

• Efficiently manage a high-volume, multi-channel ticket queue within our ticketing application while maintaining strong attention to detail. • Respond to all incoming tickets within internal SLA to ensure immediate customer acknowledgment. • Maintain an average resolution time that aligns to internal SLA while ensuring 100% of active tickets are touched every 24 business hours with a meaningful update. • Work and resolve the majority of inbound customer queries independently using available resources, including AI tools, Troubleshooting Guides, Notion, and the Knowledge Base. • Execute rigorous data capture discipline by gathering critical raw technical data—such as Org IDs, User IDs, timestamps, and reproduction steps—to cleanly document issues. • Perform thorough due diligence and complete required technical templates when escalating unresolved issues. • Proactively surface process gaps, documentation needs, or trending product usability challenges to Senior Support and Support Management. • Build strong cross-functional relationships and collaborate with internal teams to drive timely resolutions and contribute to support team growth.

• Lead the design and delivery of AI-powered product features from idea to production • Build LLM-based systems for coaching insights and real-time recommendations during calls • Architect systems that support low latency and large-scale AI use cases • Define and implement AI and ML best practices across the engineering org • Partner with Product and Engineering to identify high-impact AI opportunities • Build scalable data and feature pipelines to support AI use cases • Establish evaluation, monitoring, and feedback loops to improve model performance • Mentor engineers and raise the bar on applied AI engineering practices

• Own core product features, from initial concept and discovery through implementation, deployment, and iterative improvement. • Design and build scalable systems (70% backend, 30% frontend) that power real-time, high-volume workflows - such as routing calls with our event-driven SIP Softswitch or processing audio streams for advanced speech recognition. • Collaborate cross-functionally with PMs, Designers, and Engineers to shape and deliver intuitive, performant experiences. Your input will directly influence the roadmap—we value engineering, product, and design equally. • You are a role model for engineering excellence. Mentor and support teammates by sharing knowledge, offering feedback, and fostering a collaborative, growth-oriented environment. • Drive technical excellence by helping define and uphold coding standards that keep our codebase clean, maintainable, and scalable.

• Own complex product areas end-to-end—from discovery and design to implementation, rollout, and iteration—operating across Node/TypeScript backends and React frontends. • Lead architecture and system design for real-time, high-volume workflows (e.g., call routing on an event-driven SIP softswitch, UI over WebSockets, streaming audio for speech recognition). • Author clear technical design docs, set standards for code quality, testing, performance, and observability, and ensure designs scale simply as we grow. • Collaborate cross-functionally with PM, Design, and other engineers to translate ambiguous requirements into intuitive, performant experiences; make crisp trade-offs and document decisions. • Mentor and uplevel engineers through design reviews, pairing, and feedback; model engineering excellence and foster a culture of craftsmanship and clarity. • Improve developer experience (DevEx) and reliability by influencing APIs, data contracts, testing strategies, and progressive delivery practices across teams. • Participate in on-call and help uphold operational excellence for the areas you own.

• Own core product features, from initial concept and discovery through implementation, deployment, and iterative improvement. • Design and build scalable systems (70% backend, 30% frontend) that power real-time, high-volume workflows - such as routing calls with our event-driven SIP Softswitch or processing audio streams for advanced speech recognition. • Collaborate cross-functionally with PMs, Designers, and Engineers to shape and deliver intuitive, performant experiences. Your input will directly influence the roadmap—we value engineering, product, and design equally. • You are a role model for engineering excellence. Mentor and support teammates by sharing knowledge, offering feedback, and fostering a collaborative, growth-oriented environment. • Drive technical excellence by helping define and uphold coding standards that keep our codebase clean, maintainable, and scalable.

About Orum Orum’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month. As a company, we are a remote-first team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/ The Sales Development Representative will prospect leads, qualify accounts, and generate pipeline opportunities for our Sales Teams. You will be the front line for presenting Orum to prospects and a key player in the business's overall success. A successful Sales Development Representative typically has exponential growth, as this role may lead to many other career opportunities, such as Account Executive, Customer Success, Pre-Sales, Operations, and more. At Orum, you'll learn skills from a best-in-class sales team and propel your sales career forward! What we're looking for - 0-6 months of experience in SDR or customer-facing roles - Must be a current U.S. citizen → Orum does not currently support visa sponsorships. - Strong communication skills – written and verbal - Comfortable having cold outreach conversations via phone - Has used tools such as Google Suite, Claude, Zoom, Slack, ChatGPT, etc. - Quick learner with a curious mindset - Self-motivated and goal-oriented - Team player who thrives in a collaborative environment - Ability to manage time effectively and stay organized - Coachability and implements feedback given Nice to Have: - Previous experience in a customer-facing role (retail, hospitality, call center, etc.) - Experience with tech – e.g., CRM tools (like Salesforce), Outreach, Gong, etc. - Familiarity with cold calling or email outreach - Preferred candidates residing in or near Austin, TX. - Determination to break into tech with a strong “why” Please keep reading... We’re committed to building a diverse and inclusive team. If you’re interested in this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply - you may be exactly who we’re looking for! Your First 30–60–90 Days @ Orum Days 1–30: Learn + Ramp - Get up to speed on our product, customers, and tools while beginning to handle inbound leads. - Learn ICP, personas, and core use cases - Ramp on tools (SFDC, Outreach/Salesloft, ZoomInfo, LinkedIn) - Shadow top SDRs and review call recordings - Start handling inbound leads and booking meetings - Begin light outbound practice (lists, messaging, call scripts) By Day 30: - Confident handling inbound conversations - First meetings booked - Strong CRM hygiene and workflow habits Days 31–60: Build + Execute - Shift from learning to owning your pipeline, with a focus on outbound. - Own inbound pipeline with minimal oversight - Begin consistent outbound prospecting (calls, email, LinkedIn) - Build and manage a book of business - Partner closely with AEs on account strategy - Develop skills in objection handling and messaging By Day 60: - Independently running outbound motions - Booking meetings from outbound efforts - Consistent activity and strong AE collaboration Days 61–90: Own + Perform - Operate as a fully ramped SDR, driving pipeline and hitting targets. - Own a territory and generate pipeline aligned to quota - Run high-volume, high-quality outbound (calls + multi-channel) - Multi-thread and personalize outreach within accounts - Partner strategically with AEs on account plans - Continuously refine messaging and conversion rates By Day 90: - Consistently hitting or trending toward quota - Predictable pipeline generation from outbound - Strong autonomy, execution, and CRM discipline What You'll Do - Prospect and Qualify Leads: Engage potential customers and qualify leads, identifying prospects that align with Orum’s target market. - Generate Pipeline Opportunities: Actively build and maintain a steady flow of prospects to support our sales teams. - Present Orum’s Value: Serve as the front line in introducing Orum’s solutions to potential customers, effectively communicating our value proposition and creating interest. - Collaborate Across Teams: Work closely with Account Executives and other team members to ensure a smooth transition of qualified leads and support overall sales goals. - Drive Net-New Pipeline Creation: Operate as a true outbound hunter by proactively identifying, researching, and engaging new accounts beyond your assigned territory to consistently expand pipeline. KPIs & Quota - Daily Call Targets: Make 150 dials per day (or 750 per week) using Orum’s advanced calling platform. - Daily Prospecting: Add 30 new prospects to the CRM daily and target 10+ accounts each day to keep the sales pipeline active. - Qualified Meeting Quotas: Achieve the following quarterly quotas based on segment focus - Commercial Segment: 35 Qualified Meetings Occurred (QMO) per quarter. **Please note: Quotas are subject to change in alignment with evolving business goals. Orum Is An Equal Opportunity Employer We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at hr@orum.com. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.

• Prospect and Qualify Leads: Engage potential customers and qualify leads, identifying prospects that align with Orum’s target market. • Generate Pipeline Opportunities: Actively build and maintain a steady flow of prospects to support our sales teams. • Present Orum’s Value: Serve as the front line in introducing Orum’s solutions to potential customers, effectively communicating our value proposition and creating interest. • Collaborate Across Teams: Work closely with Account Executives and other team members to ensure a smooth transition of qualified leads and support overall sales goals.

• Prospect and Qualify Leads: Engage potential customers and qualify leads, identifying prospects that align with Orum’s target market. • Generate Pipeline Opportunities: Actively build and maintain a steady flow of prospects to support our sales teams. • Present Orum’s Value: Serve as the front line in introducing Orum’s solutions to potential customers, effectively communicating our value proposition and creating interest. • Collaborate Across Teams: Work closely with Account Executives and other team members to ensure a smooth transition of qualified leads and support overall sales goals. • Daily Call Targets: Make 150 dials per day (or 750 per week) using Orum’s advanced calling platform. • Daily Prospecting: Add 30 new prospects to the CRM daily and target 10+ accounts each day to keep the sales pipeline active. • Qualified Meeting Quotas: Achieve the following quarterly quotas based on segment focus - Growth Segment: 35 Qualified Meetings Occurred (QMO) per quarter.