• Build and maintain strong relationships with VIP customers through personalised communication and exceptional service • Manage VIP interactions across multiple channels including phone, email, live chat and private communication channels • Take full ownership of your customer portfolio with a focus on retention, customer lifetime value and commercial performance • Collaborate closely with CRM and internal teams to execute campaigns, loyalty initiatives and targeted customer engagement activities • Monitor customer behaviour and performance metrics, using data and insights to proactively identify growth opportunities • Organise and host VIP events, both online and in person, to strengthen customer engagement and loyalty • Handle escalations and customer-related matters including account concerns, responsible gaming and bonus queries • Maintain detailed customer profiles to deliver a highly personalised customer experience • Stay informed on market trends and competitor activity to continuously improve the VIP offering

Role Description This role is designed to streamline the onboarding and end-to-end execution of partners, ensuring new alliances launch successfully and scale efficiently. This position is highly cross-functional and focused on ensuring launches, onboarding processes, and ongoing operational initiatives move efficiently across internal teams including Product, Compliance, Finance, Ops, and Marketing. This person will help drive visibility into partner readiness, operational blockers, and launch timelines while improving internal processes, documentation, and coordination workflows. The ideal candidate is highly organized, execution-oriented, comfortable managing multiple parallel projects, and thrives in fast-paced startup environments with high ownership and ambiguity. Responsibilities - Own the onboarding and execution workflows for partners to scale the team’s operational capacity. - Coordinate onboarding processes for new partners, actively improving partner onboarding timelines and reducing operational bottlenecks across internal teams. - Create and maintain robust operational infrastructure (playbooks, trackers, follow-up cadences, and launch checklists) for Partnerships processes. - Lead cross-functional meetings and follow-ups to improve collaboration and alignment between Partnerships, Product, Compliance, Finance, Ops, and Marketing. - Track launch readiness, identify operational blockers, and support successful launches, followed by rigorous post-launch operational performance monitoring for new partners and payment rails. - Increase visibility into partner status, blockers, and launch readiness through clear and structured reporting for stakeholders. - Actively help improve operational processes and internal tooling to drive efficiency. - Ensure seamless execution coverage and operational continuity during temporary team bandwidth gaps, including maternity leave support. Qualifications - 100% fluent in both English and Spanish is required, as you will interact with global cross-functional teams and regional partners. - Proven track record in project coordination and operational execution, with the ability to manage multiple deliverables seamlessly. - Strong ability to align and drive execution across diverse internal teams such as Product, Compliance, Finance, Operations, and Marketing. - Exceptional organization and prioritization skills, with a laser-focused attention to detail to ensure zero slip-ups during partner launches. - Ability to integrate AI tools and automation into daily operations to eliminate bottlenecks, build smarter playbooks, and optimize partner onboarding pipelines. - High comfort level with ambiguity and a fast-paced environment. A true self-starter who exhibits extreme ownership and a bias for action. - Elite written and verbal communication skills to build clear playbooks, trackers, and structured reporting. - Prior exposure to Fintech, cross-border payments, or operational environments is highly valued. Requirements - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Company Description At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

• Maximise the number of child sponsorships from within your designated area from churches and local events • Work collaboratively across Compassion UK to effectively meet objectives • Actively maintain and promote Compassion UK’s Christian ethos and values

• Manage and strengthen the commercial relationship with Home Appliance as a key strategic account • Lead and track forecast, sell-in, sell-out, and ensure alignment with business targets • Monitor and optimize inventory levels and product catalog within the account • Plan and execute promotional strategies, pricing, and commercial initiatives • Analyze market trends and competitor activity to identify growth opportunities • Drive revenue growth through strategic account planning and execution • Ensure effective cross-functional collaboration (sales, marketing, operations, product) • Monitor account performance through KPIs and provide actionable insights • Lead negotiations and commercial agreements to maximize profitability