Role Description The role of Service Advocate is focused on servicing current or potential customers (which are defined as members, providers, agents, brokers, benefit administrators or benefits consultants). Incumbents resolve questions and issues, help the Company's customers utilize products, tools and services and directly contribute to customer satisfaction and retention. - Provide assistance to State members by responding to benefit and claim related inquiries via telephone and in writing. - Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer. - Educate and answer member questions on the access and use of member self-service tools. - Perform research, request additional information from the provider, member and/or supporting plans if necessary, and make decisions to return, pend, pay or deny low risk claims in order to properly adjudicate claims and inquiries within contract benefit and claims processing guidelines. - Evaluate data through questioning, probing, and reasoning for process improvements. - Research and resolve service-related inquiries for members and providers, meeting established expectations for quality, productivity and timeliness. - Provide customer service and education to plan members and providers by answering more complex questions regarding insurance claims and policies, resolving issues and ensuring customers understand the Company’s products, services and processes. - Work across multiple business areas and utilize various systems, tools, and resources to resolve service inquiries. - Ability to work an assigned shift between 7:00 AM and 7:00 PM, Monday – Friday with occasional overtime, weekends and holidays as business needs require. - Complete assigned training class successfully. Qualifications - 0-1 year of related work experience or equivalent combination of transferable experience and education. - Ability to resolve/respond to customer inquiries and concerns, using sound problem solving and decision-making skills. - Demonstrated empathy and compassion, with outstanding listening and communication skills. - High school diploma or GED. Requirements - 1 or more years work experience related to Health Insurance claims or Health Insurance customer service (preferred). - Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Benefits - Medical, dental, vision, life and global travel health insurance. - Income protection benefits: life insurance, short- and long-term disability programs. - Leave programs to support personal circumstances. - Retirement Savings Plan including employer match. - Paid time off, volunteer time off, 10 holidays and 2 well-being days. - Additional voluntary benefits available. - A comprehensive wellness program. - Competitive pay with opportunities for incentive or commission compensation. - Regular annual reviews with pay for performance considerations for base pay increases.

• Coder is an open-source remote development platform trusted by platform engineers at some of the world’s largest enterprises. As a DevRel Engineer, you’ll shape the experience that helps curious users become active practitioners, contributors, and advocates inside their companies, universities, and home labs. • You’ll curate our template registry, improve community docs and guides, show up in Discord and GitHub, and demo Coder online and in person. You’ll work across product, engineering, marketing, and our open-source community to make every path into Coder clearer, faster, and more useful. • Please note that this role is contract-to-hire.

Role Description - Build things publicly with Kimchi - tutorials, demos, integrations - that show developers how to solve real problems. Think live build logs, OSS integrations, or benchmarks you'd want to read yourself. - Be the voice of the developer community: Discord, GitHub discussions, Reddit, HN - be present where developers are already talking about the problems we solve. - Be the structured feedback loop between the dev community and product - synthesize what you're hearing into actionable signals for the product team. - Write technical content that ranks and spreads: setup guides, benchmark breakdowns, comparison posts, integration walkthroughs. - Speak at conferences, meetups and run workshops - representing Kimchi as a technical peer. - Identify where new users get stuck and advocate hard for fixes. - Help shape Kimchi's voice in the developer community - what we stand for, what we say when there is trending news in the market. Qualifications - You've built real software and can talk about it credibly - ideally you've used agentic coding tools and have opinions about them. - You're a strong technical writer - you can explain complex things clearly and make them resonate with the developer audience. - You're comfortable being the public face of a technical product: blog posts, talks, live demos, community threads. - Huge plus: You'd have tested and found problems Kimchi solves interesting - before this job posting even existed. - Bonus: you've worked in or around Kubernetes, LLM inference, or developer tooling. Benefits - Enjoy a flexible, remote-first global environment. - Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology. - Equity options. - Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks. - Spend 10% of your work time on personal projects or self-improvement. - Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills. - Team-building budget and company events to connect with your colleagues. - Equipment budget to ensure you have everything you need. - Extra days off to help maintain a healthy work-life balance. Hiring Process - Screening call with Recruiter. - Hiring Manager interview. - 1-2 additional interviews based on the role. - Culture Check interview with an executive. - *As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr. - *Please note that Cast AI does not provide any form of visa sponsorship/work permit.

Role Description As an Intern at Dayforce, you’ll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units. Reporting to the manager of the Developer Experience (DevX) Engineering team, you will be responsible for improving the experience of our product and development teams through advocacy, research, software development, and enablement – all driven by the needs expressed by those teams directly. We work to advise, assist, define and develop solutions to address common development team frustrations. Development teams should have first-class assistance in delivering high quality services and solutions, and we aim to provide that expert guidance in a responsive and collaborative manner. What you’ll get to do: - Assist in defining, documenting, and promoting best practices within the DevX organization and the P&T engineering teams. - Provide operational support for software delivery management tools such as GitHub (Actions/Workflows, Copilot, Repositories, Dependabot), Azure, Jira, Artifactory, Visual Studio/Code, LinearB, etc. - Assist in building and implementing scalable and easy-to-use tooling and solutions. - Learn from current engineers about new tools, approaches, and patterns which can reduce development team friction and reduce the time it takes to deliver a service. - Learn how to effectively develop trusted relationships with product management, development leaders, and business stakeholders to drive continuous improvement across an organization. - Gain familiarity with the workflow of our engineers, their points of friction, and build tools to create a more rewarding development experience. Qualifications - Hands-on experience in software engineering or DevOps concepts. - Passionate about improving the development experience at Ceridian by finding the balance between standards and freedom. - Conceptual knowledge of object-oriented design patterns and development. - Excellent collaboration and communication skills and able to work with a distributed team. - Understanding of Agile software delivery principles and practices. - Active listener, able to understand the needs of the people you’re working with. - Ability to take constructive feedback. - Enthusiasm to tackle new and often unknown challenges. - Ability to remain flexible in the reality of ever-changing business requirements. - Ability to conduct and speak to technical details among other engineers. Requirements - Experience with C# (.NET Framework & .NET Core), Powershell, Go, and Helm (Yaml) is a plus. - Exposure to Azure, GitHub (Including Copilot), Docker, and Kubernetes (AKS) is a plus. - Strong cross-team and cross-department partnership and collaboration skills. - Outstanding communication skills, verbal and written. - Experience operating at scale in a large software enterprise is preferred. Benefits - Gain exposure to real-world competitive strategy in one of the fastest growing Human Capital Management technology companies. - Develop practical skills in market intelligence, data analytics, and business storytelling. - Contribute to projects that have a visible impact on company positioning. - Build skills that will set you apart for a career in software marketing, product development, sales development or corporate strategy.