• As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. • Support customers through reactive issue resolution, escalating to other teams when necessary. • Help champion an environment for ongoing strategic customer success. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. • Build and enhance AI-powered tooling to improve customer support workflows. • Participate in Rasa internal training and education sessions.

Role Description Here's how you'll contribute: - You'll do this by: Qualifications - Core Skills: - Desired Skills: Requirements - How we’d like you to lead: Benefits - Advantage Zensar Company Description We are a technology consulting and services company with 11,800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Role Description Buscamos un/a Team Leader de Customer Success para liderar, desarrollar y acompañar a un equipo enfocado en garantizar el éxito de nuestros clientes y maximizar su experiencia con RealAdvisor. - Liderar y desarrollar un equipo de alto rendimiento - Mantener un alto nivel de engagement y satisfacción de clientes - Impulsar la retención y el crecimiento de la cartera - Identificar oportunidades de mejora y escalabilidad de procesos - Acompañar al equipo en el cumplimiento de objetivos y KPIs Responsibilities - Liderar, acompañar y desarrollar un equipo de Customer Success - Definir objetivos, hacer seguimiento de KPIs y asegurar el cumplimiento de resultados - Supervisar la gestión y desarrollo de la cartera de clientes del equipo - Asegurar un onboarding eficiente y una experiencia excelente para los clientes - Formar y acompañar al equipo para mejorar la adopción y uso de la plataforma - Identificar oportunidades para mejorar retención, engagement y customer lifetime value - Supervisar solicitudes, feedback y actividades de soporte - Garantizar la correcta actualización del CRM, reporting y coordinación con equipos de Sales y Marketing - Analizar métricas y proponer mejoras continuas en procesos y customer experience - Actuar como punto de apoyo y referencia para el equipo en la resolución de situaciones complejas Qualifications - Experiencia previa en Customer Success, Account Management o gestión de clientes - Experiencia liderando o coordinando equipos - Fuerte orientación al cliente y capacidad de liderazgo - Excelentes capacidades organizativas y comunicativas - Familiaridad con CRM y herramientas digitales - Español fluido o nativo - Experiencia en el sector inmobiliario es un plus Benefits - Salario fijo + variable sin límite vinculado a objetivos de equipo y performance - Colaboración a largo plazo - Estructura diseñada para garantizar estabilidad y crecimiento profesional

• Providing continuous technical Implementation, support and training for existing/newly arriving customers • Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success. • Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem • Acting as the primary technical point of contact for customers and partners, performing initial troubleshooting, diagnosing issues, and guiding them through resolution. • Managing and prioritizing technical support tickets, ensuring timely resolution and proper communication throughout the lifecycle. • Escalating complex technical issues to R&D teams when necessary, providing detailed context, replication steps, and impact assessment, and following through to resolution. • Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert • Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction • Attending professional events and workshops to build and maintain professional skills and networks