Role Description The Client Service Leader is responsible for steady-state, production cloud environments for our customers. Manages the client partnership to strategic and high growth potential AMS clients. The CSLII communicates and directs priority of work based on client business objectives internally and interfaces directly with key internal stakeholders including Operations, Senior Leaders, & Consultants (onshore and offshore). Serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing high-touch, and direct customer service. Qualifications - Bachelor’s Degree or equivalent experience in technical, business, human resources, or financial discipline - Over 5 years’ experience in professional services, technical project management, or managing functional teams as part of an HR/Finance systems implementation is preferred - Experience in Customer retention strategies and activities will provide the right base for this critical mission - Experience with Workday or equivalent platform is preferred - Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support (preferred) - Experience with a ticket management software is a plus - Requirements gathering methodology and experience with Agile processes (preferred) - Understanding of Application development and Release Management processes in the Cloud (preferred) - Proven experience working creatively and analytically in a dynamic environment - Self-starter; Takes initiative to build skills in other areas by leveraging available resources - Experience implementing complex, practical business solutions under multiple deadlines - Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner - Superior team organizer and lead, with the ability to coordinate and motivate technical staff - Ability to travel up to 20% - Prior Workday experience or Workday certification is preferred Requirements - Manage the client change request process and coordination with Release Manager and/or other internal stakeholders - Manage delivery within the capacity allocated within the contracts; adhere to Strada Release Management best practices & policies; perform monthly variance analysis - Manage client delivery through coordination with aligned functional and technical SMEs, assessment and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines - Coordinate and lead internal and/or client facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks and other actions as needed - Manage client expectations and resolve gaps through coordination with client stakeholders, Strada’s delivery teams, and leadership - Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead Benefits - Health coverage - Wellbeing programs - Paid leave (vacation, sick, parental) - Retirement plans - Learning opportunities - And more

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support. • Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues. • Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition. • You will drive "process forward" innovations, particularly focusing on customer-driven innovation. • Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping. • You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

Title: Hybrid Family Partner Marin & Sonoma County Location: Petaluma United States Job Description: Are you parent that felt overwhelmed navigating mental health services and resources for you child? Would you like to help other parents navigating those services for the first time? If so, we encourage you to join our multi-disciplinary team today! As a Family Partner you will turn your lived experience into meaningful impact. In this role, you will stand besides families as they navigate their own paths, offering compassionate support rooted in understanding, empathy, and shared experience. Your insight will help parents feel seen, heard, and empowered; helping them in staying connected and engaged in the Wraparound process, encouraging them to advocate for their needs and trust their own voice. This position offers rewarding, hands-on work primarily in Marin & Sonoma County, with most services provided in person and the flexibility to complete some responsibilities remotely. ABOUT KAISER WRAPAROUND This Kaiser Wraparound Program is a partnership between Kaiser Permanente and Seneca Family of Agencies, providing behaviorally focused mental health services to children and families. The program aims to provide children and their families with the support and services they need for children to maintain the lowest level of care possible and avoid out of home placements (group homes, juvenile hall, and hospitalization). ABOUT SENECA Seneca Family of Agencies has been nominated among the Bay Area's Top Workplaces for several consecutive years. We're committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve. RESPONSIBILITIES - Offer guidance, expertise, and support to youth, families, and natural supports in both one-on-one and group settings - Build trust and rapport through high-level engagement and alignment skills with youth, families, and collateral supports - Serve as a collaborative advocate, helping youth and caregivers understand perspectives of team members and navigate county systems - Utilize community resources and mental health services to establish and connect youth and families to a safety network - Provide coaching and support for safety planning, self-control plans, and self-care plans - Engage in mental health awareness activities and participate in peer forums, including public speaking engagements - Participate in weekly supervision/mentorship sessions - Maintain accurate documentation including mental health notes, timesheets, expense reports, and mileage records - Employ crisis communication and de-escalation techniques if necessary QUALIFICATIONS REQUIRED: - Personal lived experience raising your own child or being the legal guardian of a child who has been the recipient of adolescent mental health services - High school diploma/GED - Flexible schedule with ability to work evenings and weekends as needed - Be part of a rotating emergency on-call system, scheduled with supervisor ahead of time - Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies' insurance policy - TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements PREFERRED: - An Associate or Bachelor's degree - Bilingual Spanish skill set - Knowledge of local mental health and community-based resources SCHEDULE - Full-time; - Monday - Friday, 9am - 5:30pm - Hybrid; provide in-person services & complete documentation remotely - On-call; scheduled ahead of time with supervisor BENEFITS - Starting at $26.22 - $28.72 per hour, commensurate with experience - Additional compensation provided upon passing bilingual language proficiency exam - Salary increases each year - Mileage reimbursement - Stipends provided to staff members participating in the emergency on-call shifts - 5 weeks of Paid Time off and 11 Paid Holidays - Comprehensive benefits package: - Medical, dental, vision, chiropractic, acupuncture, fertility coverage - Long-term disability, family leave, and life insurance - 50% paid premiums for dependents - 403b Retirement Plan - Employer-paid Employee Assistance Plan - Seneca is a Public Service Loan Forgiveness certified employer - Promotional opportunities across the agency in California and Washington

• Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. • Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. • The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. • Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. • The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. • The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. • Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities.