Title: Hybrid Family Partner Marin & Sonoma County Location: Petaluma United States Job Description: Are you parent that felt overwhelmed navigating mental health services and resources for you child? Would you like to help other parents navigating those services for the first time? If so, we encourage you to join our multi-disciplinary team today! As a Family Partner you will turn your lived experience into meaningful impact. In this role, you will stand besides families as they navigate their own paths, offering compassionate support rooted in understanding, empathy, and shared experience. Your insight will help parents feel seen, heard, and empowered; helping them in staying connected and engaged in the Wraparound process, encouraging them to advocate for their needs and trust their own voice. This position offers rewarding, hands-on work primarily in Marin & Sonoma County, with most services provided in person and the flexibility to complete some responsibilities remotely. ABOUT KAISER WRAPAROUND This Kaiser Wraparound Program is a partnership between Kaiser Permanente and Seneca Family of Agencies, providing behaviorally focused mental health services to children and families. The program aims to provide children and their families with the support and services they need for children to maintain the lowest level of care possible and avoid out of home placements (group homes, juvenile hall, and hospitalization). ABOUT SENECA Seneca Family of Agencies has been nominated among the Bay Area's Top Workplaces for several consecutive years. We're committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve. RESPONSIBILITIES - Offer guidance, expertise, and support to youth, families, and natural supports in both one-on-one and group settings - Build trust and rapport through high-level engagement and alignment skills with youth, families, and collateral supports - Serve as a collaborative advocate, helping youth and caregivers understand perspectives of team members and navigate county systems - Utilize community resources and mental health services to establish and connect youth and families to a safety network - Provide coaching and support for safety planning, self-control plans, and self-care plans - Engage in mental health awareness activities and participate in peer forums, including public speaking engagements - Participate in weekly supervision/mentorship sessions - Maintain accurate documentation including mental health notes, timesheets, expense reports, and mileage records - Employ crisis communication and de-escalation techniques if necessary QUALIFICATIONS REQUIRED: - Personal lived experience raising your own child or being the legal guardian of a child who has been the recipient of adolescent mental health services - High school diploma/GED - Flexible schedule with ability to work evenings and weekends as needed - Be part of a rotating emergency on-call system, scheduled with supervisor ahead of time - Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies' insurance policy - TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements PREFERRED: - An Associate or Bachelor's degree - Bilingual Spanish skill set - Knowledge of local mental health and community-based resources SCHEDULE - Full-time; - Monday - Friday, 9am - 5:30pm - Hybrid; provide in-person services & complete documentation remotely - On-call; scheduled ahead of time with supervisor BENEFITS - Starting at $26.22 - $28.72 per hour, commensurate with experience - Additional compensation provided upon passing bilingual language proficiency exam - Salary increases each year - Mileage reimbursement - Stipends provided to staff members participating in the emergency on-call shifts - 5 weeks of Paid Time off and 11 Paid Holidays - Comprehensive benefits package: - Medical, dental, vision, chiropractic, acupuncture, fertility coverage - Long-term disability, family leave, and life insurance - 50% paid premiums for dependents - 403b Retirement Plan - Employer-paid Employee Assistance Plan - Seneca is a Public Service Loan Forgiveness certified employer - Promotional opportunities across the agency in California and Washington

• Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. • Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. • The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. • Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. • The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. • The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. • Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities.

Role Description - Partner with Client Service Specialists to support complex client servicing needs. - Independently execute complex treasury activities, including manual wire requests, exception processing, and time-sensitive transactions, ensuring accuracy and timely completion. - Apply sound operational judgement within established control frameworks to identify, escalate, and resolve servicing issues while ensuring compliance with policies and procedures. - Coordinate across Fulfillment Operations (onshore/offshore) and Products teams to drive issue resolution, improve workflows, and deliver consistent, high-quality client experience. - Assist with intake review and document quality control for new account onboarding and treasury fulfillment requests, ensuring submissions are complete and accurate and aligned with operational and compliance requirements prior to processing. Qualifications - Strong knowledge of Commercial and Corporate Deposit Account Types. - Strong knowledge of Treasury Management products, services, core and business online banking platforms. - Strong Treasury operations knowledge. - Ability to manage complex requests independently. - High attention to detail. - Strong problem solving and cross coordination skills. - Client-focused mindset with commitment to service excellence. - Strong interpersonal, verbal and written communication skills. Requirements - High School diploma or GED equivalent and a minimum of 3 years of banking experience in customer service or treasury management/operations. Preferred Experience - Bachelor's Degree plus experience in working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc.

Role Description We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote role is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. The Role As a Client Experience Coordinator, you will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion What Sets You Apart - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Why This Opportunity Is Different - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile - This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Location Requirement - Applicants must be authorized to work in: - United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.