Title: Financial & Actuarial Consulting Analyst (Remote) Location: Scottsdale United States Job Description: Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The primary focus of the Financial and Actuarial Consultant role is to provide guidance and assistance to Account teams and clients by using financial decision making tools, conducting client facing meetings when appropriate, and to speak effectively on behalf of the Financial and Actuarial Consulting team regarding core services. If you're local to the Scottsdale, AZ area we would prefer a hybrid work arrangement, however this role can be fully remote/virtual/work from home and you can be based anywhere in the US. How you'll make an impact - Apply advanced skills in order to evaluate and present monthly, quarterly and annual reports that measure client financial status, track expenses by product line, renewal projections, funding levels and rates, etc. to the Account Management teams and to clients when necessary. - Demonstrate proficiency and understanding of various proprietary Models and Tools used to calculate financial results. - Analyze data from carriers on clients, and provide recommendations to account management teams or to clients, in order to effectively negotiate rates and funding levels. - Prepare, analyze and consult on various client deliverables, as defined by the scope of services of the Financial and Actuarial Consulting team. - Participate and assist with regularly scheduled Financial and Actuarial Consulting Team meetings and Champion calls hosted by Director of Financial and Actuarial Consulting - Develop and maintain strong working relationships with all external and internal partners by demonstrating customer focus and work ethic - Demonstrate understanding of whether or not analysis "makes sense"; think beyond the numbers on the page. - Conduct any activity for special assignments as assigned by management. - Oversee the review of contract documents such as plan descriptions, administrative agreements, claim exclusions and limitations, etc. in order to gain basic knowledge of client parameters that may impact financial reports; identify training opportunities in this regard for subordinates on the team. - Evaluate, assign, monitor and peer review reports generated by Financial and Actuarial Consulting team subordinates, when requested by various Gallagher staff. - Serve as a resource to branch office staff in order to provide resolution of complex underwriting problems and questions delivered by client. - Stay abreast of what's happening in local markets, to make certain that each branch is given the tools needed to stay competitive in their communities. - Assist in the preparation of presentations, campaigns, communication materials, newsletters, etc. to internal staff and clients / prospects regarding Financial and Actuarial Consulting policies and scope of services - Oversee communication from Analyst positions regarding processes and data needed in order to effectively analyze client financial status - Peer review and make suggestions for materials and notices shared across the region and/or divisional Financial and Actuarial Consulting team - Provide assistance as needed to any member of the Financial and Actuarial Consulting team or to any branch location including on site client meetings About You - Bachelor's degree (Finance, Mathematics or similar preferred) - 3+ years of experience in the Employee Benefits field - Knowledge of underwriting principals and/or expeirence as an Underwriter preferred - Ability to communicate effectively in a fast paced work environment - Excellent oral and written communication skills - Advanced Microsoft Excel skills - Must be able to persuade others to provide items needed to complete this job within pre-established timeframes - Ability to negotiate and effectively communicate to manage expectations - Ability to work professionally as a team member in a group with diverse backgrounds - Must have initiative and be properly assertive in presenting new ideas #LI-DK3 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description As a Senior Service Desk Analyst, you will deliver Level 1 support to end users in a healthcare environment while serving as a force multiplier for the broader Service Desk team. We are seeking a highly skilled and motivated Senior Service Desk Analyst to join our dynamic team. The position is a tenured, customer-obsessed technical professional who delivers Level 1 support to end users in a healthcare environment while serving as a force multiplier for the broader Service Desk team. Reporting to the Service Desk Delivery Leader, the Senior Analyst handles the most complex incoming contacts, mentors junior agents, drives quality through call and ticket reviews, and champions knowledge management so the team can resolve more issues at first contact. This is a hands-on senior individual contributor role for someone who takes pride in both technical excellence and elevating the people around them. This position will be full-time and remote. Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do - End-User Support & Technical Resolution: - Provide Level 1 technical support via phone, chat, email, and ticket — performing diagnostics, troubleshooting, and resolving issues with accuracy and a strong customer service orientation. - Resolve account and access issues including password resets, account unlocks, and Active Directory administration tasks. - Handle escalated and complex contacts that junior agents cannot resolve, driving them to closure or routing to the appropriate next level of support with thorough documentation. - Demonstrate advanced working knowledge of customer-specific clinical and healthcare IT applications, including the Epic platform, to resolve issues at first contact whenever possible. - Ensure every contact is properly recorded, categorized, documented, and closed in the ITSM platform in line with documented procedures and security protocols. - Team Support, Coaching & Quality: - Mentor and coach Service Desk Agents on both technical troubleshooting and customer service skills, modeling the standards CAI is known for. - Conduct regular call and ticket quality reviews, score interactions against quality criteria, and deliver actionable, developmental feedback to agents. - Serve as a real-time floor resource — answering questions, handling escalations, and providing in-the-moment guidance to keep the team moving. - Support the onboarding and ramp of new agents, ensuring they are set up for success and producing quality work as quickly as possible. - Ensure technical and process training is delivered in a timely manner and that agents have the knowledge they need to perform. - Service Delivery & Performance Insight: - Understand and help the team meet account-level SLA/SLO commitments and key performance indicators including First Level Resolution (FLR), Customer Satisfaction (CSAT), Average Handle Time (AHT), and abandon rates. - Monitor phone and ticket queues throughout the day to ensure work is being handled without unnecessary delay and surface coverage gaps to the Delivery Leader. - Monitor team schedule adherence and flag accuracy or coverage issues to the Delivery Leader. - Perform trend analysis on incoming contacts, identify recurring incident patterns, and keep peers and leadership informed of trends, significant problems, and unexpected delays. - Attend daily stand-ups and operational reviews to share Service Desk insights and escalate tickets that require additional process clarification. - Participate in after hours, on-call as needed. - Knowledge, Process & Continuous Improvement: - Review, approve, and publish knowledge base articles for clarity, repeatability, and alignment with best practices — driving accuracy and adoption across the team. - Recommend procedure modifications and process improvements that reduce handle time, improve resolution rates, and elevate the overall end-user experience. - Assist in evaluating and rolling out new tools, automations, and processes — including AI-driven service desk capabilities and virtual agents. - Preserve and grow personal knowledge of Service Desk procedures, supported products, and the scope and terms of the customer contract. - Contribute to or lead small infrastructure-support projects as needed, partnering with other senior team members across platforms and topics. Qualifications - 3–5 years of experience in a Service Desk or technical support role, with demonstrated tenure at a senior or lead level. - Experience supporting end users in a healthcare environment. - Hands-on experience supporting the Epic platform in a clinical or healthcare IT environment. - Active Directory administration experience including account management, password resets, and group membership. - Proficient working knowledge of Microsoft desktop operating systems, plus desktop and laptop hardware support. - Working understanding of LAN/WAN technologies and protocols. - Experience with ticketing and ITSM platforms — ServiceNow experience strongly preferred. - Familiarity with ITIL service management practices. - Strong troubleshooting, technical writing, and documentation skills. - Excellent customer service, written, and verbal communication skills — equally effective with end users, peers, and senior team members. - Demonstrated ability to work independently in a remote, metrics-driven environment and to anticipate, plan, and prioritize varying workload levels. - Willingness to work occasional extended hours, including evenings or weekends, to support service delivery needs. - High School diploma or GED required. Preferred - Degree in Information Systems, Computer Science, or equivalent experience. - Working knowledge of virtualization technologies (VMware, Citrix). - Familiarity with AI-driven service desk tools, virtual agents, or automation technologies. - ITIL Foundation certification preferred. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. Benefits - Medical, dental, and vision insurance. - 401k retirement account access. - Paid time off. - Paid sick leave and/or other paid time off as provided by applicable law. Company Description CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Role Description Build your Career. Make a Difference. Presbyterian is hiring a skilled Medical Economics Analyst-Payment Integrity to join our team. The Payment Integrity Medical Economics Analyst plays a critical role in identifying, quantifying, and validating medical cost savings opportunities through deep partnership with the Payment Integrity team. This role combines advanced analytics, claims validation, and financial insight to ensure accuracy of payments, integrity of savings initiatives, and alignment to total cost of care (TCOC) objectives. This individual will leverage enterprise data assets, including claims and provider data, to produce actionable insights, validate recoveries, and support pre- and post-pay integrity initiatives. The role requires strong technical expertise (SQL/SAS), comfort working with large healthcare datasets, and the ability to translate findings into clear financial impact. - Partner closely with Payment Integrity, Operations, and vendor partners (e.g., Cotiviti, Optum) to support pre-pay and post-pay initiatives - Analyze claims data to identify patterns of overpayment, billing anomalies, and coding discrepancies - Support development and refinement of rules, algorithms, and audit strategies to improve payment accuracy - Translate operational PI activities into measurable financial outcomes tied to TCOC - Validate identified savings opportunities through detailed claims-level analysis and audit review - Develop and maintain methodologies to quantify gross and net savings (pre-pay edits, post-pay recoveries, avoidance) - Perform before/after and control group analyses to ensure credibility of savings estimates - Partner with finance to align validated savings with general ledger and financial reporting - Extract, transform, and analyze large-scale healthcare datasets using SQL, SAS, or similar tools - Work within enterprise data warehouse environments to build repeatable datasets and analytic pipelines - Develop dashboards and reporting tools to monitor payment integrity performance and trends - Support integration of external/vendor outputs into internal analytics frameworks - Produce clear, concise reporting on payment integrity performance, savings, and emerging opportunities - Develop executive-ready summaries highlighting key drivers, risks, and recommended actions - Support ongoing monitoring of initiative performance and identification of new opportunities - Generate pre-payment edit contribution invoices for Self-Funded accounts Qualifications - Bachelor’s degree in Actuarial Science, Economics, Finance, Data Analytics, Healthcare Administration, or related field (or equivalent experience) - 2–5+ years of experience in healthcare analytics, medical economics, or payment integrity - Strong technical skills in SQL and/or SAS (required); experience querying large relational databases - Experience working with claims data and reimbursement methodologies (fee schedules, IPPS, OPPS) - Demonstrated ability to perform financial and statistical analysis on large datasets - Strong problem-solving skills with attention to detail and data accuracy Benefits - Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits - Employee Wellness rewards program designed to provide engaging opportunities to enhance health and activate well-being

• Lead the configuration, maintenance, and optimization of Workday Compensation solutions • Serve as the primary HRIS partner for the annual compensation cycle • Partner with other Compensation team to design, build, and maintain advanced compensation plans in Workday • Build, maintain, and enhance Workday compensation reports, dashboards, and analytics • Work collaboratively with Compensation and cross-functional stakeholders • Manage system change requests for compensation program updates • Perform testing and validation for compensation system changes • Support data integrity initiatives by conducting regular audits of compensation data • Stay current on Workday Compensation releases • Maintain technical documentation