Title: Registered Nurse - Patient Clinical Services Location: Champaign United States Job Description: Overview - Position requires 6 months of in-office training prior to being remote. The office is located in Champaign, IL* $5,000 sign-on bonus - external candidate only The Patient Clinical Services team is a centralized nursing service where the Patient Clinical Services RN implements best practices in patient care and coordination for participating Primary Care locations by assisting in the patient triage and general advice processes through telephone and electronic communications, ensuring timely access and appropriate level of care and advice for all Carle Health Primary Care patients. Qualifications Certifications: Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR); Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA), Education: College Diploma: Nursing, Work Experience: Responsibilities Assists patients via phone and/or electronic platforms to determine care needs, referring to or scheduling appointments, and providing general health information and education using approved references and resources to individuals and groups.Evaluates, assesses, and documents patients' questions or concerns.Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.Ensures documentation of patient health status and care concerns are complete and accurate.Supports maintenance and completeness of patient's electronic medical record, including medication reconciliation.Provides a great level of attention to detail and focus on the given task.Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for professional conduct and excellent patient care.Assists primary care offices with inbound telephone and electronic communications encounters regarding symptom management and general advice concerns. Manages all incoming patient care requests related to in-basket activities, work que activity, and incoming telephone calls. Assesses and triages patient care concerns regarding urgent/emergent matters providing appropriate disposition advice based on acuity level per provider approved protocols. Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns including but not limited to: symptom-based concerns, medication questions/refills, referral needs, prior authorization requests, and visit follow-up questions. Finds nurse led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgement and clinical knowledge. Monitors encounter status and provides follow-up care and education to patient as outlined by the collaborating provider. Documents nursing observations, interventions, and evaluations of the care being provided. Reports medical information obtained from patients accurately, completely, and in a timely manner. Ensures accuracy of the information available within EMR Advocates for the patient as required. Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new nursing personnel after successful completion of six-month probationary period. Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed. Cross trains to provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate Support Patient Contact Center Virtual physician and nurse in-baskets About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Compensation and Benefits The compensation range for this position is $30.39per hour - $52.27per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Title: 988 Clinical Coordinator Location: WI, United States - Full Time - Remote Job Description: Job Summary The Clinical Coordinator supports the Clinical Manager and broader 988 clinical leadership team by ensuring high-quality, consistent, and effective service delivery across phone, chat, and text modalities. This role plays a key role in the quality and consistency of clinical operations by focusing on quality monitoring, counselor performance support, trend identification, and operational processes that enhance both help-seeker outcomes and staff efficiency. This position is a non‑supervisory role and does not include clinical oversight. Duties and Responsibilities Demonstrate Family Services' Core Values and Behaviors in the work you do while fulfilling Family Services mission to Protect, Heal and Care. Responsibilities will be performed within our policies, procedures and guidelines. Quality Monitoring & Performance Support - Conduct routine silent monitoring and quality interaction reviews of 988 counselor interactions (phone, chat, text). - Deliver constructive, standards-based feedback to all counselors regarding their performance, and promptly escalate any concerns or training needs to the Clinical Manager. Operational & Administrative Support - Maintain documentation and tracking systems for clinical programs. - Support the outside intervention review process to ensure accurate documentation and timely feedback. - Implement and track help seeker limitations (e.g., frequency limits, specific guidance) and develop care plans in collaboration with the Clinical Manager. Data & Quality Improvement - Analyze quantitative and qualitative data from interactions, complaints, and monitoring to identify trends, gaps, risk factors, and opportunities for improved practice. - Assist with Quality Improvement (QI) initiatives, including planning, implementation, and tracking of evidence-based performance improvements. - Evaluate data to identify trends and areas for improvement in clinical practices. Collaboration & Training - Work with clinical leadership to refine policies, protocols, and best-practice guidelines. - Participate in training, onboarding support, and technical assistance for clinical and non-clinical staff regarding quality expectations. - Support consistency of practice across the counselor workforce. Qualifications and Requirements: - Minimum Education: Bachelor's degree in social work, psychology, public health, human services, or related behavioral health field. - Preferred Education: Master's degree in behavioral health field. - Minimum Experience: Minimum of 2 years of experience in crisis services, mental health operations, quality improvement, case management, or related behavioral health settings. - Preferred Experience: 0-6 months experience in crisis hotline, emergency services, or suicide prevention settings. Minimum Requirements to Work Remotely: - Remote workers are required to sign a Remote Work Agreement and follow Remote Work parameters as detailed in the Employee Handbook. - Remote workers must reside in the State of Wisconsin; work for Wisconsin Lifeline must only occur while in the State of Wisconsin. - Remote workers must have a private, confidential workspace. - Remote workers must have the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding) - Remote workers must have the capacity to plug their computer/phone directly into their modem/router. - Remote workers must provide a high-speed internet report verifying high-speed internet services. Qualifications: - Demonstrated knowledge of quality assurance, performance improvement, documentation standards, and regulatory compliance in mental health or social services. - Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent written and verbal communication skills, including the ability to deliver feedback constructively and appropriately. - Demonstrated commitment to diversity, equity, and inclusion. - Time management skills and the ability to meet work demands on an independent basis. - Ability to establish and maintain relationships within and outside the agency in a professional manner. - Ability to express and transmit ideas and knowledge clearly with reasonable organization and conciseness. - Proficient with typing and the ability to navigate varied computer programs and multi-line phone system. - Proficient data entry skills into and retrieval of information from the different software.

Title: Clinical Research Coordinator Location: Boston United States Part time Job Description: Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: The Recovery Research Institute (RRI) within the Massachusetts General Hospital (MGH) Department of Psychiatry is recruiting a part-time clinical research coordinator to help coordinate National Institute of Health (NIH) funded studies that will investigate substance use disorder treatment and recovery. The coordinator will be responsible for a variety of study-related tasks, including participant management (e.g., recruitment, enrollment, and follow-ups), correspondence with the Institutional Review Board (IRB), study data management, and assistance with grant administration and submissions. The ideal applicant demonstrates initiative, flexibility, and an independent work ethic. This individual will be joining an established team of faculty and staff, including other research coordinators. Good communication skills and an affinity for teamwork are critical. This role may require some occasional travel. The candidate will be supervised by Dr. Samuel Acuff, Assistant Professor at Harvard Medical School and Research Scientist at the Recovery Research Institute. Following established policies, procedures, and study protocols, provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies; collecting and organizing patient data; scheduling patients for study visits; performing clinical tests such as phlebotomy, EKGs, etc.; and maintaining and updating data generated by the study. Candidates who are in the process of completing their bachelor's degree have a six-month grace period from their hire date (up to one year if starting on a per diem basis) to provide degree equivalency verification. Essential Functions: - Reviews proposals for compliance with sponsor and organizational guidelines; verifies that all sponsor requirements are met. - Recruiting patients for clinical trials and conducting phone interviews. - Verifies the accuracy of study forms and updates them per protocol. - Prepares data for analysis and data entry. - Documents patient visits and procedures. - Assists with regulatory binders and QA/QC Procedures. - Assists with interviewing study subjects. - Assists with study regulator submissions. Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Some relevant research project work 0-1 year preferred Knowledge, Skills and Abilities - Careful attention to detail and good organizational skills. - Ability to follow directions. - Good interpersonal and communication skills. - Computer literacy. - Working knowledge of clinical research protocols. - Ability to demonstrate respect and professionalism for subjects' rights and individual needs. Additional Job Details (if applicable) Remote Type Hybrid Work Location 151 Merrimac Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $ - $29.01/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• Ensures the implementation of clinical trials in compliance with standards • Acts as primary site contact and manager throughout clinical research phases • Develops strong site relationships • Performs site management and monitoring activities • Participates in site selection and qualification activities • Conducts site visits and prepares reports in a timely manner • Communicates with investigators and site staff • Manages documentation in CTMS, eTMF, and other systems