Family Services of Northeast Wisconsin (FSNW) is a nonprofit human services agency dedicated to supporting individuals, families, and communities across Wiscons
Clinical Coordinator
Location
Wisconsin
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Clinical Coordinator
Family Services of Northeast Wisconsin
Title: 988 Clinical Coordinator Location: WI, United States - Full Time - Remote Job Description: Job Summary The Clinical Coordinator supports the Clinical Manager and broader 988 clinical leadership team by ensuring high-quality, consistent, and effective service delivery across phone, chat, and text modalities. This role plays a key role in the quality and consistency of clinical operations by focusing on quality monitoring, counselor performance support, trend identification, and operational processes that enhance both help-seeker outcomes and staff efficiency. This position is a non‑supervisory role and does not include clinical oversight. Duties and Responsibilities Demonstrate Family Services' Core Values and Behaviors in the work you do while fulfilling Family Services mission to Protect, Heal and Care. Responsibilities will be performed within our policies, procedures and guidelines. Quality Monitoring & Performance Support - Conduct routine silent monitoring and quality interaction reviews of 988 counselor interactions (phone, chat, text). - Deliver constructive, standards-based feedback to all counselors regarding their performance, and promptly escalate any concerns or training needs to the Clinical Manager. Operational & Administrative Support - Maintain documentation and tracking systems for clinical programs. - Support the outside intervention review process to ensure accurate documentation and timely feedback. - Implement and track help seeker limitations (e.g., frequency limits, specific guidance) and develop care plans in collaboration with the Clinical Manager. Data & Quality Improvement - Analyze quantitative and qualitative data from interactions, complaints, and monitoring to identify trends, gaps, risk factors, and opportunities for improved practice. - Assist with Quality Improvement (QI) initiatives, including planning, implementation, and tracking of evidence-based performance improvements. - Evaluate data to identify trends and areas for improvement in clinical practices. Collaboration & Training - Work with clinical leadership to refine policies, protocols, and best-practice guidelines. - Participate in training, onboarding support, and technical assistance for clinical and non-clinical staff regarding quality expectations. - Support consistency of practice across the counselor workforce. Qualifications and Requirements: - Minimum Education: Bachelor's degree in social work, psychology, public health, human services, or related behavioral health field. - Preferred Education: Master's degree in behavioral health field. - Minimum Experience: Minimum of 2 years of experience in crisis services, mental health operations, quality improvement, case management, or related behavioral health settings. - Preferred Experience: 0-6 months experience in crisis hotline, emergency services, or suicide prevention settings. Minimum Requirements to Work Remotely: - Remote workers are required to sign a Remote Work Agreement and follow Remote Work parameters as detailed in the Employee Handbook. - Remote workers must reside in the State of Wisconsin; work for Wisconsin Lifeline must only occur while in the State of Wisconsin. - Remote workers must have a private, confidential workspace. - Remote workers must have the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding) - Remote workers must have the capacity to plug their computer/phone directly into their modem/router. - Remote workers must provide a high-speed internet report verifying high-speed internet services. Qualifications: - Demonstrated knowledge of quality assurance, performance improvement, documentation standards, and regulatory compliance in mental health or social services. - Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent written and verbal communication skills, including the ability to deliver feedback constructively and appropriately. - Demonstrated commitment to diversity, equity, and inclusion. - Time management skills and the ability to meet work demands on an independent basis. - Ability to establish and maintain relationships within and outside the agency in a professional manner. - Ability to express and transmit ideas and knowledge clearly with reasonable organization and conciseness. - Proficient with typing and the ability to navigate varied computer programs and multi-line phone system. - Proficient data entry skills into and retrieval of information from the different software.
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Associate Specialist, Clinical Research
MSDWith over a century of experience, we have been developing medicines and vaccines for some of the world's most challenging diseases. As a leading global pharmaceutical company, we are dedicated to advancing health solutions and improving the prevention and treatment of diseases for people and animals worldwide.
• Ensures the implementation of clinical trials in compliance with standards • Acts as primary site contact and manager throughout clinical research phases • Develops strong site relationships • Performs site management and monitoring activities • Participates in site selection and qualification activities • Conducts site visits and prepares reports in a timely manner • Communicates with investigators and site staff • Manages documentation in CTMS, eTMF, and other systems
• Oversee clinical trials, ensuring successful execution from start-up to close-out. • Lead site selection and feasibility assessments, working closely with CRAs and investigators. • Manage study timelines, budgets, and deliverables, ensuring adherence to project objectives. • Provide oversight on protocol administration, site initiation, monitoring, and study progress. • Collaborate cross-functionally with internal and external stakeholders, including sponsors, investigators, and project teams. • Ensure compliance with GCP, FDA regulations, and company SOPs. • Train and mentor CRAs and site staff, ensuring protocol adherence and data integrity.
• Responsible for site management oversight, clinical monitoring and central monitoring deliverables with a focus on patient safety, protocol/GCP/regulatory compliance and data integrity. • Oversees site interactions post activation through site closeout. This may include patient recruitment, investigator payments or other related activities. • May be responsible for identification of critical data and process, protocol execution risks and risk mitigations related to completion of the Risk Assessment and Categorization Tool (RACT). • Reviews the study scope of work, budget and protocol content and ensures the clinical project team (CRAs/Central Monitors) is aware of the contractual obligations and parameters. • Uses prior clinical experience, operational data, metrics and reports to identify risks to clinical trial management deliverables. • Escalates to the project manager any risks to clinical trial management deliverables (timeline, quality and budget) and any activities and requests which are out of contracted scope. • Employs strategic thinking and problem-solving skills to propose and implement risk mitigations. • Participates and presents in key meetings such as Kick Off Meeting. • Serves as an escalation point for communications with investigator site staff and may be required to interact on the phone or in person with principal investigators or other site staff members. • Collaborates with other functional leaders such as Study Start Up, Patient Recruitment and Data Management to coordinate delivery handoffs and meet expected study milestones such as site activation targets, enrollment targets and database lock timelines. • Reviews and provides feedback on other functional plans (e.g. Data Management Plan, Communication Plan) as they relate to the clinical trial management activities. • Responsible for development and ongoing maintenance of clinical study tools and templates, including the Clinical Monitoring Plan. • Ensures CTMS, dashboards and other systems are set up and available for use by the clinical team, including overseeing user acceptance testing (UAT) as needed. • Ensures access and audit trail reviews are conducted as required. • Coordinates initial and ongoing training to the study team regarding protocol specificities, Case Report Form (CRF) completion, dashboards, Sponsor Standard Operating Procedures (SOPs), clinical plans and guidelines, data plans and timelines for the study. • Oversees resourcing allocations for CRAs and Central Monitors, site assignments and study team members' conduct, and identifies risks to delivery or quality. • Ensures quality of the clinical monitoring, central monitoring and site management deliverables within a project and maintain proper visibility of its progress by the use of approved systems and / or tracking tools. • Reviews the project oversight dashboards and other clinical trial systems (e.g. Clinical Trial Management System (CTMS), Electronic Data Capture (EDC), eDiary, Electronic Patient Reported Outcomes (ePROs),Trial Master File (TMF), IVRS/IWRS, Central Monitoring dashboards), to oversee site and patient activities, study team conduct and to ensure the data has been updated to reflect timely execution of all operational aspects (required visits/calls, duration, and frequency) according to plan. • Understands the monitoring strategy required for the study and, where required, participates in the development of the study risk assessment plan. • Is accountable for their assigned clinical team members' understanding, ongoing compliance and delivery according to the stated monitoring strategy, CMP/SMP, and risk plans. • Reviews the content and quality of site and central monitoring documentation (site monitoring calls, site visit reports, site letters, central monitoring reports and pertinent correspondence), to ensure they represent site management activities and conduct and that they appropriately convey any risks to protocol/GCP compliance, trial conduct, patient safety or data integrity. • Document requested revisions and approvals in CTMS. • Ensures these deliverables are provided according to company and/or sponsor specifications, including delivery deadlines. • Interacts with the client and other functional departments related to clinical monitoring, central monitoring and site management activities and deliverables. • Provides status updates on the clinical deliverables and risks to clients, project management and leadership as per departmental or study agreements. • Provides solutions for obstacles in protocol execution and site management. • Demonstrates understanding of other functions' roles in achieving compliance and delivery according to protocol, SOPs, ICH GCP and country regulations. • Supports Inspection Readiness for clinical trial management scope. • Oversees CRAs and Central Monitors assigned to the study and routinely assesses study-specific process and training compliance, CMP compliance, and identifies emerging risks. • May develop and support execution of corrective action plans at site and study level. • Supports and completes activities to achieve data cut and lock deadlines. • Provides feedback to line managers on staff performance including strengths as well as areas for development. • May be assigned to larger, more complex trials.



