• Configure and customise Salesforce to meet the needs of the business • Create and maintain user accounts, profiles, roles, and permission sets • Develop and implement workflows, validation rules, and process automation • Generate reports and dashboards to provide insights into sales and marketing performance • Collaborate with stakeholders to gather requirements and provide solutions • Stay up to date on the latest Salesforce features and best practices • Provide training and support to end users as needed

Role Description We are seeking a talented and experienced Salesforce Admin to join our team. As a Salesforce Admin, you will be responsible for managing and maintaining our Salesforce platform to ensure optimal performance and functionality. - Configure and customise Salesforce to meet the needs of the business - Create and maintain user accounts, profiles, roles, and permission sets - Develop and implement workflows, validation rules, and process automation - Generate reports and dashboards to provide insights into sales and marketing performance - Collaborate with stakeholders to gather requirements and provide solutions - Stay up to date on the latest Salesforce features and best practices - Provide training and support to end users as needed Qualifications - Minimum of 5 years of experience as a Salesforce Admin - Salesforce Administrator certification is preferred - Strong understanding of Salesforce configuration, customisation, and integration - Hands-on experience with Salesforce Lightning, Flow Builder, and Process Automation - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Experience working in a fast-paced, dynamic environment Requirements - Flexibility in work hours and location, with a focus on managing energy rather than time Benefits - Access to online learning platforms and a budget for professional development - A collaborative, no-silos environment, encouraging learning and growth across teams - A dynamic social culture with team lunches, social events, and opportunities for creative input - HMO - Leave Benefits - 13th Month Pay

Role Description - Administer and maintain the Salesforce environment, including user setup, profiles, roles, permissions, and data integrity. - Build and optimize Salesforce Flows, validation rules, formulas, and approval processes. - Manage and configure Salesforce RCA/CPQ including product bundles, pricing rules, quote templates, and guided selling. - Translate business requirements into technical solutions using best practices. - Work with cross-functional teams (Sales, Finance, IT, etc.) to support CRM processes and enhancements. - Conduct impact analysis for new features and integrations. - Support data migrations, imports, and exports using tools like Data Loader. - Support system integration initiatives, including testing and user adoption. - Monitor system performance and proactively address issues or inefficiencies. - Document configurations, customizations, and processes. Company Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

• Lead the ongoing optimization, governance, and support of our Salesforce environment • Partner closely with business and technical stakeholders to translate requirements into scalable platform solutions • Improve user experience and adoption, and protect the security, integrity, and performance of the Salesforce ecosystem • Serve as the platform’s primary subject matter expert and drive continuous improvement across the organization • Mentor junior administrators and business systems team members, as needed • Administer, configure, and maintain the Salesforce platform, including users, profiles, roles, permission sets, sharing rules, page layouts, custom objects, fields, validation rules, and flows • Design, build, and optimize automations using Flow, approval processes, and other declarative tools to reduce manual work and improve efficiency • Create and maintain reports, dashboards, and analytics that deliver actionable insight to leadership and business teams • Lead release planning, sandbox management, testing coordination, deployment support, and change management activities • Monitor system performance, troubleshoot issues, resolve user support requests, and drive continuous platform improvement • Collaborate with technical teams on system integrations, security controls, and platform enhancements • Develop documentation, training materials, and user enablement programs to increase adoption and improve the overall Salesforce experience • Stay current on Salesforce releases and recommend enhancements aligned with business goals and platform best practices