Role Description - Administer and maintain the Salesforce environment, including user setup, profiles, roles, permissions, and data integrity. - Build and optimize Salesforce Flows, validation rules, formulas, and approval processes. - Manage and configure Salesforce RCA/CPQ including product bundles, pricing rules, quote templates, and guided selling. - Translate business requirements into technical solutions using best practices. - Work with cross-functional teams (Sales, Finance, IT, etc.) to support CRM processes and enhancements. - Conduct impact analysis for new features and integrations. - Support data migrations, imports, and exports using tools like Data Loader. - Support system integration initiatives, including testing and user adoption. - Monitor system performance and proactively address issues or inefficiencies. - Document configurations, customizations, and processes. Company Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

• Lead the ongoing optimization, governance, and support of our Salesforce environment • Partner closely with business and technical stakeholders to translate requirements into scalable platform solutions • Improve user experience and adoption, and protect the security, integrity, and performance of the Salesforce ecosystem • Serve as the platform’s primary subject matter expert and drive continuous improvement across the organization • Mentor junior administrators and business systems team members, as needed • Administer, configure, and maintain the Salesforce platform, including users, profiles, roles, permission sets, sharing rules, page layouts, custom objects, fields, validation rules, and flows • Design, build, and optimize automations using Flow, approval processes, and other declarative tools to reduce manual work and improve efficiency • Create and maintain reports, dashboards, and analytics that deliver actionable insight to leadership and business teams • Lead release planning, sandbox management, testing coordination, deployment support, and change management activities • Monitor system performance, troubleshoot issues, resolve user support requests, and drive continuous platform improvement • Collaborate with technical teams on system integrations, security controls, and platform enhancements • Develop documentation, training materials, and user enablement programs to increase adoption and improve the overall Salesforce experience • Stay current on Salesforce releases and recommend enhancements aligned with business goals and platform best practices

Role Description This is a remote position. ATS+Partners is seeking a skilled and certified Salesforce Administrator to support a growing portfolio of government, nonprofit, education, and small business technology initiatives. This role will support Salesforce environments tied to operational modernization, constituent engagement, case management, reporting, workflow automation, and business process improvement projects. We are looking for a mid-level consultant who combines strong Salesforce platform administration experience with the ability to work directly with mission-driven organizations, end users, and project stakeholders. The ideal candidate understands how to configure and optimize Salesforce environments in resource-conscious environments such as public sector agencies, nonprofits, and small businesses. This is an excellent opportunity for a hands-on Salesforce professional who enjoys balancing technical configuration work with user support, process improvement, and client collaboration. Key Responsibilities - Administer, maintain, and optimize Salesforce environments for government, nonprofit, and small business clients - Configure and manage: - User accounts, roles, profiles, and permissions - Custom objects, fields, page layouts, and validation rules - Flows, workflows, process automation, and approval processes - Dashboards, reports, and analytics - Data imports, exports, cleansing, and maintenance - Support Salesforce implementations, enhancements, and migration projects - Collaborate with project managers, consultants, and client stakeholders to gather requirements and translate business needs into Salesforce solutions - Provide end-user support, troubleshooting, and platform training - Assist with documentation, testing, and deployment activities - Support integrations with third-party systems and applications when needed - Maintain data quality, security, and governance best practices - Recommend process improvements and platform optimization opportunities - Participate in client meetings and provide status updates on assigned tasks and deliverables Qualifications - Active Salesforce Administrator Certification required - 3–5 years of Salesforce Administration experience - Experience supporting Salesforce implementations for: - Government agencies - Nonprofit organizations - Small businesses - Education or mission-driven organizations preferred - Strong understanding of Salesforce platform configuration and administration best practices - Experience with: - Salesforce Lightning Experience - Flow Builder and workflow automation - Report and dashboard creation - Data Loader and data management tools - User security and permission structures - Experience supporting multiple stakeholders and managing competing priorities - Ability to work independently in a remote consulting environment - Strong documentation and organizational skills Preferred Qualifications - Experience with Salesforce Nonprofit Success Pack (NPSP) - Experience supporting public sector or grant-funded organizations - Familiarity with Salesforce integrations and third-party applications - Experience with: - Service Cloud - Experience Cloud - Marketing Cloud (preferred but not required) - Knowledge of CRM data governance and compliance best practices - Prior consulting or client-facing experience strongly preferred - Familiarity with Agile or project-based implementation environments Benefits - Opportunity to support impactful government, nonprofit, and community-focused initiatives - Flexible remote consulting environment - Exposure to diverse Salesforce projects and organizational environments - Collaborative team culture with direct access to leadership - Opportunity to contribute to digital transformation initiatives for mission-driven clients - Potential for long-term project extensions and future consulting opportunities Compensation & Benefits - Competitive hourly contract rate - Flexible remote work environment - Opportunity for long-term engagement extensions - Exposure to high-impact public sector and nonprofit projects - Professional networking and growth opportunities

• Manage the day-to-day administration of the Salesforce environment • Provide effective support to Salesforce users across the business • Work alongside the Project Team to support the ongoing rollout and enhancement of Salesforce capabilities • Promote high standards of data integrity, consistency and governance across the platform • Develop and maintain meaningful reports and dashboards