Role Description We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting. Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members. Qualifications - Familiarity with tools, technologies, and troubleshooting practices commonly used in IT support environments. Requirements - Operating Systems: - Windows 10 and Windows 11 administration and troubleshooting - Basic Windows Server awareness - Windows user profiles and permissions - Device setup and configuration - Microsoft Cloud & Identity: - Microsoft 365 administration - Microsoft Entra ID (Azure AD) - Managing Entra / Azure joined devices - User account management and MFA - Basic familiarity with Microsoft Azure - Windows Troubleshooting Tools: - Command Prompt and basic command-line tools - PowerShell (basic use) - DISM - CHKDSK - SFC / System File Checker - Event Viewer - Reliability Monitor - Task Manager - Windows startup troubleshooting - Windows Update troubleshooting - Networking: - IP configuration and troubleshooting - DNS issues - Connectivity troubleshooting - VPN basics - Router and firewall basics - Hardware Troubleshooting: - Desktop and laptop diagnostics - BIOS / UEFI configuration - SSD / NVMe drive troubleshooting - Peripheral troubleshooting (monitors, keyboards, webcams, etc.) - Printers & Network Devices: - Local and network printer setup - Printer driver troubleshooting - Print spooler issues - Network device connectivity troubleshooting - Software & Business Applications: - Microsoft Outlook - Microsoft Office / Microsoft 365 apps - Excel and Word troubleshooting - Dropbox and OneDrive - Browser troubleshooting (Chrome / Edge) - Security & Endpoint Awareness: - Antivirus / endpoint protection basics - Malware troubleshooting - Phishing awareness and security best practices - Secure document environments - Typical IT Support Tasks: - Software installation - Driver installation and updates - Windows updates - File backup and restore - System diagnostics and troubleshooting - Nice to Have: - Experience with RMM tools - Backup solutions - PC hardware upgrades or custom builds Benefits - Work Remotely

**Role Purpose** The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. **Accountabilities** - Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. - Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. - Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. - Contributes to IT process documentation and continuous improvement of IT operations workflows. **Key Responsibilities** - Administer identity and access management systems: user account creation, SSO configuration, and access reviews. - Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. - Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. - Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. - Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. - Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. - Support IT security audits and contribute to compliance evidence collection. - Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

Role Description The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. Qualifications - 3–5 years of IT administration or systems administration experience. - Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). - Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. - Proficiency in Windows and macOS administration; basic Linux skills are advantageous. - Familiarity with IT security frameworks, endpoint protection, and patch management. - Experience with IT service management (ITSM) tools and ITIL processes. - Strong attention to detail in systems configuration and documentation. - Good communication skills for both technical peers and end-user audiences. - Organised and process-driven; able to manage multiple systems responsibilities concurrently. - Proactive in identifying operational gaps and proposing improvements. - Bachelor's degree in Information Technology, Computer Science, or a related field. Requirements - ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications (nice to have). Benefits - Fixed compensation. - Long-term employment with vacation days. - Development in professional growth (courses, training, etc). - Being part of successful cutting-edge technology products that are making a global impact in the service industry. - Proficient and fun-to-work-with colleagues. - Apple gear.

Title: Director, Technical Support & Service Americas, Services Location: Camarillo, CA United States Division: Production Software Job Function: Service Application Workplace Type: Remote Req ID: 2835 Job Description: About the Role The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region. The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter. Job Responsibilities - Lead technical support, implementation, training, and services organizations across the Americas - Drive operational excellence and services profitability - Accurately forecast services and implementation activities each quarter - Partner with Sales to improve onboarding and customer delivery - Lead customer implementation, software adoption, and training initiatives - Optimize resource planning and headcount allocation - Collaborate with Finance on ROI and operational performance - Build relationships with OEMs, partners, and strategic customers - Lead managers, application engineers, technical support, and technical sales teams - Drive continuous improvement initiatives - Forecasting the service to be delivered by quarter Qualifications - 10-15+ years leading technical support, software services, or implementation organizations - Strong technical background with customer-facing leadership experience - Experience managing software implementation and technical service teams - Experience forecasting services delivery and utilization - Manufacturing software or industrial technology experience preferred - Strong operational and financial business acumen - Ability to bridge technical and commercial organizations Core Skills - Technical Support & Service Operations Leadership - Services Forecasting & Profitability - Manufacturing Software & Technical Services - Customer Implementation & Training - Cross-Functional Leadership - Operational Excellence & Continuous Improvement Work Environment Fully remote role with home office setup. Requires extended computer use and virtual collaboration. Travel 40-60%.