Role Description We are seeking a Founding Director, Workforce Intelligence Research to help support and expand the Workforce Intelligence Lab (WIL). This is a part-time, strategic leadership role focused on helping build the operational and institutional foundation of WIL as the initiative grows. The ideal candidate is someone with experience in: - workforce research - labor market initiatives - workforce development - research coordination - university collaboration - workforce analytics - grant development - public policy research - applied research programs - institutional partnerships This role is not designed as a traditional academic position or recruiting role. Instead, the position focuses on helping build: - workforce intelligence infrastructure - fellowship coordination systems - publication processes - research collaboration - workforce intelligence methodology systems - institutional partnerships - future grant and workforce initiative opportunities Responsibilities include: - Help coordinate and support the WIL fellowship ecosystem - Assist with workforce intelligence publication and reporting workflows - Help identify relevant grant, partnership, and workforce initiative opportunities - Support workforce intelligence research coordination and contributor organization - Assist with university and institutional outreach efforts - Help establish scalable operational research processes and documentation systems - Contribute strategic guidance around workforce intelligence initiatives and institutional growth - Support the long-term development of WIL as a workforce intelligence and workforce planning initiative Qualifications - Experience in workforce development initiatives - Labor market research - Workforce analytics - Grant coordination - University research programs - Economic development initiatives - Public policy research - Research administration - Applied research organizations - Workforce planning initiatives - Institutional partnership development Requirements - Experience working within workforce research organizations - University research environments - Workforce development ecosystems - Labor market initiatives - Infrastructure workforce initiatives - Economic development organizations Benefits - Part-time position - Flexible remote participation - Strategic leadership and coordination role - Growth-oriented founding position - Long-term expansion potential as WIL evolves What we are building The long-term goal of WIL is to support: - Workforce intelligence systems - Operational workforce planning - Workforce visibility infrastructure - Labor market interpretation - Workforce intelligence publications - Fellowship ecosystems - Advisory collaboration - Future grant-supported workforce initiatives The role is ideal for someone interested in helping shape an emerging workforce intelligence initiative focused on the built environment and construction industry.

Role Description As a Government Account Director, this role will drive incremental group and meeting revenue across Federal and State Government segments by managing a portfolio of government agencies, contractors, and intermediaries. The position requires deep expertise in government procurement processes, decentralized buying environments, and complex stakeholder networks, enabling the identification and conversion of mission-driven lodging opportunities. Leveraging public funding insights and strategic account planning, the role partners across internal teams and hotel stakeholders to deliver compliant, scalable solutions that maximize revenue and market share within the government segment. Your day to day - Strategic Account Management - Understand Key Account(s) drivers, behaviors, values & opportunities - Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery - Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.) - Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving - Prioritize time to think & strategize; create & execute a Strategic Account Plan - Be a strategic leader of account team(s) as applicable - Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate - Work Collaboratively - Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts - Be a valued advisor sought out by others for guidance - Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization - Encourage & participate in open & honest dialogue amongst account teams, peers & leaders - Champion interdependency & act as a liaison for Global Sales in cross-functional working groups - Sales & Business Acumen - Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions - Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities - Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts - Ensure team achieves yearly financial targets & business goals - Embody a seeker mentality; always look for the next revenue opportunity within your accounts - Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan Qualifications - Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. - Minimum of 3 years of experience supporting the Government segment – on or above property. - Demonstrated experience with a deep understanding working with government customers. - Understanding the nuances of government procurement. - Working with global companies with multiple stakeholders, cultural teams and complex buying processes. - Demonstrated expertise in U.S. Federal and State government travel procurement processes, including RFP cycles, contract compliance, and government rate structures (e.g., per diem, ceiling rates), with the ability to align hotel offerings to regulatory requirements. - Deep understanding of government group and meeting demand drivers, including TDY travel, training exercises, mission-driven gatherings, and emergency response lodging, across military, federal agencies, and state entities. - Proven ability to navigate decentralized decision-making environments, managing relationships across installations, agencies, and departments where lodging decisions are made at the local or unit level. - Experience managing complex, multi-stakeholder government accounts, including coordination with intermediaries (TMCs, housing providers), contractors, and direct government buyers to capture group and extended-stay opportunities. - Demonstrated capability to identify and convert non-traditional group opportunities, such as large-scale training events, base relocations, infrastructure projects, and disaster response, into incremental hotel revenue. - Expertise in managing high-volume opportunity pipelines, prioritizing accounts based on revenue potential, mission alignment, and geographic demand across a large and fragmented government landscape. - High level of adaptability and problem-solving ability to respond to rapidly changing government priorities, funding shifts, and operational constraints, ensuring continuity of business and revenue delivery. - Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation. - Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills. - Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. - Experience with franchise organization or ownership constituencies is preferable. - International experience or handling accounts with international scope is required. Requirements - Travel – 30-40% - Location – Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport. - The salary range for this role is $84,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Role Description We're looking for a Director of Guest Experience to help shape and elevate the hospitality experience across six companies within the Stayd collective. This is a fully remote role, based in the US. This role will serve as the strategic and operational leader for Guest Experience across multiple brands and markets. The Director of Guest Experience will oversee: - Guest communication strategy - Service standards - Team development - Escalations - SOP creation - Quality assurance - Operational alignment across all six companies A major focus of this role will also be helping modernize and evolve the Guest Experience department through technology, AI, and operational innovation. This person will help optimize: - AI-assisted communication tools - Automations - Operational workflows This is not a corporate CX role. This is a hands-on operational leadership position for someone who understands hospitality at a deep level, thrives in fast-moving environments, and knows how to build scalable systems without losing the human side of guest experience. This person will work closely with company leadership teams to improve: - Guest satisfaction - Operational efficiency - Communication workflows - Team accountability One moment you may be reviewing KPIs and building department strategy, and the next you may be jumping into a difficult guest escalation, refining SOPs, or helping operational leaders troubleshoot workflow gaps. The ideal candidate understands that exceptional hospitality is equal parts people, systems, accountability, communication, and consistency, and knows how to scale all five successfully across multiple brands and markets. Qualifications - 4+ years of leadership experience in hospitality, vacation rentals, or hotels operations is required - Strong experience leading remote and/or multi-market teams - Deep understanding of the short-term rental industry strongly preferred - Tech-forward, highly adaptable, and excited by evolving technology and AI tools - Experience with platforms such as Guesty, Breezeway, Slack, Airtable, HubSpot, Conduit, AI-assisted communication tools, or similar systems strongly preferred - Someone who embraces innovation and actively looks for smarter, more efficient ways to operate - Proven ability to build systems and processes in fast-growing environments - Comfortable handling high-level guest escalations and operational challenges - Strong operational mindset with a solutions-oriented approach - Strong written communication skills with the ability to coach others on guest messaging and tone - Ability to balance hospitality, operations, and financial realities simultaneously - Calm under pressure and capable of making thoughtful, fast decisions - Bilingual (English/Spanish) strongly preferred Requirements - Lead and oversee Guest Experience operations across 6 vacation rental brands - Manage Guest Experience leadership teams and support frontline team development - Create scalable hospitality standards while maintaining each company's unique brand voice - Improve guest satisfaction, response times, resolution handling, and review performance - Build, refine, and audit SOPs, workflows, and escalation processes - Analyze guest communication trends, operational gaps, and recurring pain points to drive improvements - Oversee guest communication standards across Airbnb, VRBO, Booking.com, direct bookings, and internal systems - Help optimize AI-assisted communication tools, automations, and operational workflows - Identify opportunities to leverage technology and AI to improve efficiency, consistency, reporting, and guest communication - Review escalated guest situations and guide resolution strategy - Monitor KPIs including review scores, response times, team productivity, and resolution rates - Help unify service standards across the Stayd collective while supporting operational growth First 90 Days - Conduct a full audit of current Guest Experience operations across all 6 companies - Evaluate workflows, staffing structures, SOPs, QA standards, escalation handling, and communication systems - Identify operational inefficiencies, recurring guest issues, and service gaps - Build relationships with operational leaders across all brands and markets - Create and present a strategic Guest Experience development plan with clear priorities, measurable goals, and implementation timelines - Recommend scalable improvements for staffing, automation, training, communication standards, and operational alignment - Identify opportunities for improved AI adoption, operational tooling, and automation efficiencies - Establish baseline KPIs and accountability metrics across the collective - Begin implementing immediate operational wins while developing a longer-term Guest Experience roadmap Benefits - $80,000 base salary - On-target earnings (OTE) up to $110,000 - PTO + flexible work environment - Fully remote position based in the US - Opportunity to help shape and scale a growing hospitality collective - Fast-moving, collaborative, no-corporate-fluff environment - Leadership team made up of real operators who understand the business firsthand - Long-term growth opportunities within a rapidly expanding platform

Role Description The Senior Strategic Insights Lead will be responsible for reporting, analytics, and insight generation to support operational performance across Coverdale Infusion Clinics. This role will translate complex data into clear, actionable insights to help improve the patient journey, support decision-making, and meet the needs of all stakeholders. The role also requires a deep understanding of the Specialty Pharmaceutical industry, financial modeling, and business intelligence/insights. Qualifications - Bachelor’s degree (or an equivalent combination of experience and education) in business insights, data analytics, financial analysis, or a related field is required. - 5+ years of experience in business intelligence, reporting, analytics, or operational insight roles. - Strong experience with Power BI, Excel, and data visualization tools. - Proven ability to work with large datasets, identify trends, and communicate insights to non-technical audiences. - Experience in specialty pharmaceuticals, patient support programs, or healthcare analytics is required. - Strong attention to detail, critical thinking, and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Analytical thinking, problem solving, and data storytelling; strong written and verbal communication (including technical writing). - Experience in cost-benefit analysis, business case development, and cross-functional collaboration. - Ability to work independently and collaboratively in a fast-paced, continuous improvement environment. - IIBA (or similar) and vendor/partner experience are assets. - English required, French bilingualism an asset. Benefits - Purpose-Driven Impact: Your insights will directly influence how we deliver care, optimize operations, and create meaningful patient experiences. - Growth That Matters: Ongoing learning, cross-functional collaboration, and opportunities to deepen your expertise in analytics and healthcare. - Work-Life Harmony: A consistent, flexible work environment that supports focus, collaboration, and productivity.