Role Description We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market. This is a full-time remote position. The Working Hours for this role are 10AM-6PM BST. This role is for you if you are: - A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care. - A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people. - A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc. - Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team. - A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same. - A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows. Responsibilities - Team Leadership (≈60%) - Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale. - Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team. - Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s. - Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention. - Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes. - Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health. - Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support. - Student Care (≈40%) - Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat. - Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience. - Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community. - Instructor Liaison: Facilitate clear and timely communication between students and instructors. - Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning. Qualifications - Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred. - Educational Background: A Bachelor's degree in Business, Communications, or a related field is preferred. - Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory. - Technical Skills: Ability to perform minor technical troubleshooting required. - Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment. - Analytical Thinking: Comfortable working with performance data to draw actionable conclusions. - Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings. - Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support. Benefits - High earning potential with competitive base pay, performance-based bonuses, and growth opportunities. - Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses. - A fast-paced, performance-driven culture that rewards ownership, initiative, and results. Company Description ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Role Description Are you looking to escape the rigid constraints of a traditional clinic? This is a 1099 Independent Contractor position designed for ultimate flexibility. Design your ideal work week. Whether you want to see a few patients in the evenings to supplement your current role, or build out a robust part-time or full-time schedule, you have complete control over your calendar. There are no minimum hour requirements. What You’ll Do - Conduct comprehensive psychiatric evaluations and diagnostic assessments via our secure, HIPAA-compliant telehealth platform. - Provide evidence-based medication management and brief supportive psychotherapy. - Formulate, implement, and monitor personalized treatment plans for a diverse patient population. - Maintain timely, concise, and accurate clinical documentation within our user-friendly EHR system. Qualifications - Valid PMHNP License: Active, unrestricted license as a Psychiatric Mental Health Nurse Practitioner in your state of practice. Board Certification (PMHNP-BC) is required. - Active DEA Registration: A valid DEA license is required for prescribing controlled substances (where clinically appropriate and compliant with state/federal telehealth regulations). - Tech-Ready Setup: A secure, private workspace with high-speed internet and a reliable computer with a high-definition webcam. - Independent Mindset: The clinical confidence to work autonomously as an independent contractor while upholding top-tier ethical and professional standards. Benefits - 100% Remote: Practice from anywhere with a private space and a solid internet connection. - Ultimate Flexibility: Log in and see patients only during the hours you choose to open up. No mandatory on-call rotations. - Zero Billing Hassles: We handle insurance verification, patient billing, and collections. You get paid reliably for your clinical time. - Streamlined Technology: Work with an intuitive EHR system designed to minimize charting time and maximize patient care.

Role Description As a Scheduling Coordinator, you would be responsible for the coordination of scheduling tests and procedures for Outpatient Services with possibly working from a phone queue answering calls as they come in. Additional duties include managing fax-in software from outside physician offices for documents related to upcoming appointments. This is a very busy, ever changing, fast-paced department. Hours are 9am-5:30pm Monday through Friday will work remote after training. - Coordinate the scheduling of tests and procedures for Outpatient Services. - Manage incoming calls, potentially working from a phone queue to assist patients and providers. - Process and organize documents related to upcoming appointments using fax-in software from outside physician offices. - Adapt to the dynamic, fast-paced nature of the department, handling frequent changes efficiently. - Maintain professionalism and accuracy in all scheduling and documentation tasks. Qualifications - Completion of High School or the equivalent - Knowledge of medical terminology required - Basic knowledge of computers required - Previous healthcare or medical office experience required - Strong communication and customer service skills required - Ability to work independently - Able to perform several simultaneous tasks in an organized manner - Ability to process information quickly and accurately while in a stressful environment - Must be able to type 35 to 40 wpm Company Description FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.

• Provide 1-to-1 support to members through message-based chat and phone/video calls; • Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders; • Support the clinical validation of new therapeutic programs and products by assisting in data collection and testing.